QA, Sales and Operations Partner across 6 sites located with in the UK and Offshore. Overseeing Training delivery, continuous development and performance management of over 250 FTE in UK and 50+ across sites in Pakistan & South Africa in person and remotely using the latest communications mediums i.e. (Skype/Team Viewer).Specialist in Call center service solutions, CRM development, process set up, performance management and training & development of Management and Senior Management… Show more QA, Sales and Operations Partner across 6 sites located with in the UK and Offshore. Overseeing Training delivery, continuous development and performance management of over 250 FTE in UK and 50+ across sites in Pakistan & South Africa in person and remotely using the latest communications mediums i.e. (Skype/Team Viewer).Specialist in Call center service solutions, CRM development, process set up, performance management and training & development of Management and Senior Management. Over past 24 months, increased staff productivity by 300% and increased profits by doing rigorous training, coaching and sales performance management using innovative and intuitive training and coaching methods. Created a highly driven and professional team that is vertically aligned with the business's philosophy and expectations thus ensuring targets are not only met but exceeded. Specialist in Training for Outbound Sales on Insurance/domestic cover products, increasing Sales, customer base and Mind-set and Best Call Center behaviours.Ensured the smooth running of the CRM system as well as overseeing ongoing development work.Maintained and improved the efficiency of the call centre’s dialler system, scripts and processes.Communicated technical and operational changes while acting as the primary information source to the IT and development team.Improved processes and procedures while developing standard operating procedures for every department in the business.Team buildingDeveloped process maps for new workflowsReviewed and audited processes and systems.Worked with the IT team to increase the over all efficiency of operations.AccomplishmentsDeveloped Sales and Operations Processes to Increase business turnover from 8,000 GBP per month to over £200,000 GBP per month within 24 months. Show less

New Business developmentRelationship managementFinancial Compliance/Due DiligenceCustomer serviceClient portfolio management Maximizing and Maintaining Sales volumes

Sourcing new clientsBusiness developmentStaying compliant with OFGEM and OFCOMPoint of contact with all clientsDay to day running of the businessManage the business's financesInvoicing commission

Was in charge of customer service and sales for 14 different products on Sylmark. Made sure overall quality control was consistently above 95% and achieved sales targets of Revenue Per minute of $1.30 on a regular basis. Main Responsibilities included:Transactional monitoring for QAImparting product knowledgeTaking EscalationsHolding regular training sessions with the agents to keep them updated with product knowledgeMaking operational and commission reports and… Show more Was in charge of customer service and sales for 14 different products on Sylmark. Made sure overall quality control was consistently above 95% and achieved sales targets of Revenue Per minute of $1.30 on a regular basis. Main Responsibilities included:Transactional monitoring for QAImparting product knowledgeTaking EscalationsHolding regular training sessions with the agents to keep them updated with product knowledgeMaking operational and commission reports and summariesManaging schedules for the team along with day to day running of the project Show less

Door to door salesOn target earnings at trade fairsConducting on the job trainingAct as a "closer" for trainees in the field.