Robert Herring Email & Phone Number

New York, Ny, Us

Manhattan, New York, United States

•Promptly and warmly greet s guests and accompanies them to their tables based o0n availability or desired seating arrangements. Oversees guest flow within Petrie Court Café.•Manages the reservations system for the café, with upwards of 500 daily guests in attendance.•Promotes an overall enjoyable dining experience; promote clean, safe, and neat environment for guests and associates.•Advise guests on menu and beverage selections.•Liase between kitchen staff and dining room… Show more •Promptly and warmly greet s guests and accompanies them to their tables based o0n availability or desired seating arrangements. Oversees guest flow within Petrie Court Café.•Manages the reservations system for the café, with upwards of 500 daily guests in attendance.•Promotes an overall enjoyable dining experience; promote clean, safe, and neat environment for guests and associates.•Advise guests on menu and beverage selections.•Liase between kitchen staff and dining room staff.•Exhibits exceptional communications skills and ability to get along well with others; demonstrates flexibility, patience and a willingness to communicate with guests and staff.•Supervises the activities of food-service associates in the Petrie Court Café to ensure proper customer service, food handing, and sanitation procedures are followed.•Makes special occasion arrangements for guests; promotes special in-house events.•Helps train new food-service team members and provides ongoing customer-service training.•Supervises the closing of Petrie Court Café; ensures servers complete side work and station setup.•Demonstrates knowledge of emergency safety procedures; assists with evacuation of guests to safety in the event of an emergency.•Helps bus tables and serve food/beverages when necessary while maintaining safe food-handling and sanitation standards.•Works with staff of other departments to perform job duties during special events or functions. Show less

New York, New York, United States

•Provided Multisystemic Therapy services to over 10 families through the New York City area. Worked with families for up to 5 months to address behavioral issues with their adolescent children. Changes implemented were rooted in Systems Theory, Social-Ecological Theory, and Structural/Strategic Family Therapy.•Analyzed challenges for families based on family input to determine drivers of their children’s antisocial behavior. Worked with families to define goals for treatment and… Show more •Provided Multisystemic Therapy services to over 10 families through the New York City area. Worked with families for up to 5 months to address behavioral issues with their adolescent children. Changes implemented were rooted in Systems Theory, Social-Ecological Theory, and Structural/Strategic Family Therapy.•Analyzed challenges for families based on family input to determine drivers of their children’s antisocial behavior. Worked with families to define goals for treatment and determine changes to be made in their children’s systems to achieve said goals. Consulted with families to define consequences and rewards for their children that promoted pro-social behavior.•Utilized skills in strength/needs assessment, motivational interviewing, and genogram creation using GenoPro software. Cultivated familiarity with NY State standards on Child Welfare to ensure safety and well-being of adolescent clients.•Documented progress with families in dozens of reports for NYC’s Administration for Children’s Services, including progress reports, Family Assessment and Service Plans, and Plan Amendments. Wrote weekly case summaries for families for analysis and feedback with MST colleagues and supervisors at Children’s Aid. Utilized ACS databases to submit and document aforementioned progress with families.•Coordinated with staff from ACS, Children’s Aid, and other outside organizations such as DOE schools to ensure families’ case management needs were met in a timely fashion. Show less

Manhattan, New York, United States

•Engaged with dozens of students in order to determine their needs and provide counseling and social support. Researched/connected them with services to address any issues that they faced.•Ran open group to provide guidance and psychosocial support to students. Provided multiple students with strategies and materials to help them manage stress, handle difficult emotions, and develop self-awareness.

New York, New York, United States

•Worked with dozens of individual patients and their families to conduct individual assessment of their psychosocial needs during their time at the hospital. Utilized clinical techniques such as motivational interviewing to identify patient preferences regarding their hospital stay and discharge. Cultivated familiarity with New York State insurance and benefit/entitlement schemes in order to advise patients of discharge options available to them.•Utilized Epic and Allscripts Care… Show more •Worked with dozens of individual patients and their families to conduct individual assessment of their psychosocial needs during their time at the hospital. Utilized clinical techniques such as motivational interviewing to identify patient preferences regarding their hospital stay and discharge. Cultivated familiarity with New York State insurance and benefit/entitlement schemes in order to advise patients of discharge options available to them.•Utilized Epic and Allscripts Care Manager programs to document initial client assessments and review related patient medical records in order to inform patient discharge planning. •Collaborated with interdisciplinary medical team of doctors, nurses, and other medical professionals to understand patient’s course of treatment and medically-recommended plan of hospital discharge. Worked with medical team and patient to plan safe discharge in line with patient’s preferences.•Worked with a variety of skilled nursing facilities and home healthcare agencies to coordinate patient discharge and make arrangements for patients to return to the community in a safe and timely fashion. Show less

New York, New York, United States

•Worked with a caseload of 6 older adult clients to connect them with Medicaid, Medicare, Social Security, SNAP, SCRIE, and other services to meet their medical, financial, and social needs and generally support their quality of life during the COVID-19 pandemic.•Engaged in virtual and in-person meetings with clients in order to determine their needs, provided counseling and social support, and researched/connected them with services to address any issues that they faced. Particular… Show more •Worked with a caseload of 6 older adult clients to connect them with Medicaid, Medicare, Social Security, SNAP, SCRIE, and other services to meet their medical, financial, and social needs and generally support their quality of life during the COVID-19 pandemic.•Engaged in virtual and in-person meetings with clients in order to determine their needs, provided counseling and social support, and researched/connected them with services to address any issues that they faced. Particular focus spent on connecting clients with vaccinations and insurance that will protect them against COVID-19. Show less

Greater New York City Area

•Run volunteer recognition program for a volunteer base of over 5,700 volunteers in the Greater New York Area. Managed the planning and implementation of three annual volunteer recognition events. Created distribution system of pins marking volunteer years of service and hours milestones and distributed over 500 pins to eligible volunteers.•Created program to reduce volunteer referral to approval times among volunteer managers. Partner and communicate with 30 different volunteer… Show more •Run volunteer recognition program for a volunteer base of over 5,700 volunteers in the Greater New York Area. Managed the planning and implementation of three annual volunteer recognition events. Created distribution system of pins marking volunteer years of service and hours milestones and distributed over 500 pins to eligible volunteers.•Created program to reduce volunteer referral to approval times among volunteer managers. Partner and communicate with 30 different volunteer managers to ensure volunteers are approved in timely fashion. Efforts subsequently decreased average referral to approval time of volunteers from 7 days to 3 days.•Conducted dozens of volunteer screenings to identify appropriate positions for individuals applying to volunteer with the Red Cross. Worked with volunteers to identify interests and refer them to available positions accordingly.•Partner with staff from the Development, Biomedical, International Services, and Services to the Armed Forces departments of the Greater New York Red Cross to identify departmental needs for volunteers. Consult with staff to prioritize positions for recruitment and identify number of volunteers needed to accomplish department goals.•Provided general advice and guidance to volunteer managers regarding use of Red Cross volunteer database as well as recruitment and use of volunteers to achieve departmental goals.•Utilized Red Cross volunteer database built with Digital Cheetah software to pull aggregate data on volunteer performance, hours, satisfaction, and engagement. Utilize these reports to inform work with supervisors on referrals, recognition of volunteers, and identify number of volunteers needed for assigned departments. Show less

Greater New York City Area

•Assisted dozens of prospective Red Cross Youth and Adult volunteers in signing up to volunteer for the American Red Cross of Greater New York. Utilized administrative functions of Volunteer Connection (VCN), the volunteer database system of the American Red Cross, to facilitate this assistance. Additionally, administered Red Cross Clubs and members' hours and profiles through VCN. Ran Excel reports through to evaluate status of club hours and manage their submission.•Created various… Show more •Assisted dozens of prospective Red Cross Youth and Adult volunteers in signing up to volunteer for the American Red Cross of Greater New York. Utilized administrative functions of Volunteer Connection (VCN), the volunteer database system of the American Red Cross, to facilitate this assistance. Additionally, administered Red Cross Clubs and members' hours and profiles through VCN. Ran Excel reports through to evaluate status of club hours and manage their submission.•Created various tools to assist with engagement, reporting of activities, and enrollment of members into Volunteer Connection by Red Cross Clubs. Tools included a Monthly Club Report created in Survey Monkey and videos explaining the intake and hours submission process in Volunteer Connection.•Provided feedback and advice to 70 Red Cross Clubs in New York City, Long Island, and the Hudson Valley Regions to ensure their success in fundraising, club activities, and member recruitment. Coordinated with club leaders and school faculty to ensure delivery of more than $15,000 of club donations•Worked with 15 schools and universities to start new Red Cross Clubs in the New York area. Created informational materials and conducted initial site visits and follow up via phone and email to ensure that members could start and maintain new RC clubs successfully.•Worked with the Greater New York Chapter Youth Council, a group of 10 distinguished high school Red Cross club members to support them in providing guidance and unity to the 70 Red Cross Clubs across the region. Assisted them in the planning of monthly Red Cross Club events for up to 150 attendees, and coordinated food and materials delivery, venue acquisition, and venue setup to facilitate said events. Show less

Greater New York City Area

• Assisted in the planning and coordination of monthly trainings for a group of 35 VISTA members posted at 22 different city agency host sites. Identified topics and speakers based on a specific set of guidelines designed to develop members professionally, introduce them to city initiatives, and acquaint them with VISTA policies and procedures.• Administered surveys to members in order to gauge efficacy of trainings. Compiled and analyzed data to identify best practices of trainings and… Show more • Assisted in the planning and coordination of monthly trainings for a group of 35 VISTA members posted at 22 different city agency host sites. Identified topics and speakers based on a specific set of guidelines designed to develop members professionally, introduce them to city initiatives, and acquaint them with VISTA policies and procedures.• Administered surveys to members in order to gauge efficacy of trainings. Compiled and analyzed data to identify best practices of trainings and make them more effective. Utilized tools such as Microsoft Excel and SurveyGizmo to create charts and tables of feedback that inform analysis.• Provided mentorship and guidance to 19 VISTA members. Discussed strategies to advance their projects, navigate office and VISTA environments, and develop themselves professionally. Liaised with representatives from different NYC City Agencies in order to address any member and programmatic questions or concerns.• Screened applicants for the 2017-18 NYC VISTA and 2017 NYC VISTA Summer Associate programs. Reviewed applicants for program eligibility, scheduled screenings with applicants, administered phone screenings, recorded applicant answers, and referred applications to 30 different host sites based on an assessment of applicant preference and sites' needs. Show less

Greater New York City Area

• Managed a team of eight volunteers involved in outreach to and enrollment of older adults in order to address senior hunger and poverty in New York City. Supported and communicated with the volunteers to resolve any issues or confusion they had with benefit enrollment or outreach.• Liaised with eight senior centers across New York City and four partnering organizations in order to manage volunteer expectations and relationship with the Department for the Aging. Addressed issues that… Show more • Managed a team of eight volunteers involved in outreach to and enrollment of older adults in order to address senior hunger and poverty in New York City. Supported and communicated with the volunteers to resolve any issues or confusion they had with benefit enrollment or outreach.• Liaised with eight senior centers across New York City and four partnering organizations in order to manage volunteer expectations and relationship with the Department for the Aging. Addressed issues that arose pertinent to volunteer performance and discrepancies with outreach materials.• Worked with benefits such as SNAP, SCRIE, and the Medicare Savings Program in order to ensure the most effective volunteer performance in outreach and enrollment to seniors. Created materials to assist volunteers in navigating benefit enrollment process.• Performed direct outreach in several communities across New York in order to raise awareness of senior hunger and refer seniors to programs that could address it. Met with various community organizations in Queens and Brooklyn in order to promote the program and address any needs that their seniors had in terms of food or housing insecurity.• Assisted in the planning and design of a follow-up benefit enrollment project. Drew upon initial experience with a pilot project to help inform Department for the Aging deputy commissioners’ and planning team’s design of follow up project.• Assisted in planning and logistically supporting an anti-hunger and poverty event with over 100 people in attendance. Event was designed to raise awareness of programs available to seniors that address issues of food insecurity in New York City. Show less

Greater New York City Area

• Conducted interviews with 115 clients in order to assist in a New York City-wide study examining trends among injection drug users. • Tabulated results of all 115 surveys using SurveyGizmo and Microsoft Excel in order to support the creation of the study results.• Assisted staff of partnering syringe exchange with distribution and tracking of syringes.

London, United Kingdom

•Developed and distributed fundraising material to over 250 different Parishes. Networked with over 25 local businesses in Central London in order to raise awareness and funding for The Passage's activities assisting the homeless.•Updated and monitored the social media outlets of the organization. Utilized internal Facebook and Twitter tools to effectively monitor and promote the growth and outreach of The Passage online.•Worked the front desk of a homeless men’s hostel… Show more •Developed and distributed fundraising material to over 250 different Parishes. Networked with over 25 local businesses in Central London in order to raise awareness and funding for The Passage's activities assisting the homeless.•Updated and monitored the social media outlets of the organization. Utilized internal Facebook and Twitter tools to effectively monitor and promote the growth and outreach of The Passage online.•Worked the front desk of a homeless men’s hostel. Monitored the comings and goings of over 75 residents and directed them to local services available in the area. Served as first point of contact for residents and guests and provided clear and accurate explanation of hostel policies.•Operated the hostel’s phone system. Memorized the extensions of hostel staff and accurately received and quickly delivered their messages.•Booked and scheduled residents’ use of hostel services such as computers and laundry. Worked and coordinated with a team of 12 professional social workers to foster the safety, security, and recovery of the hostel’s residents.•Assisted in the daily organization and management of the hostel’s mail services. Observed the delivery and signing of employment and rehabilitation-oriented letters to help facilitate the recovery of the hostel’s residents. Show less

Tuzla, Bosnia And Herzegovina

•Worked on team of seven interns to organize English language institutes in the cities of Tuzla and Doboj. Institutes were conducted over a period of five weeks and each saw over 200 students in attendance.•Visited 10 large secondary schools in Bosnia and Herzegovina to present our summer program and encourage students to join.•Worked with the team to interview and evaluate over 350 potential candidates for the institute. Assessed English proficiency, willingness to volunteer… Show more •Worked on team of seven interns to organize English language institutes in the cities of Tuzla and Doboj. Institutes were conducted over a period of five weeks and each saw over 200 students in attendance.•Visited 10 large secondary schools in Bosnia and Herzegovina to present our summer program and encourage students to join.•Worked with the team to interview and evaluate over 350 potential candidates for the institute. Assessed English proficiency, willingness to volunteer for other BILD projects, class preferences, and general demeanor.•Utilized Microsoft Office and Google Drive to administer the institute. Assisted in the placement of over 250 students into classes and created schedules based off of their requested preferences•Developed courses in advanced English language skills and British/American Idioms. Material rooted in practical, everyday use of English. •Taught in a collaborative manner utilizing an inductive method of teaching to over 120 Bosnian students in eight separate classes. Show less

Nazareth, Israel.

•Tutored English to 15 Arab-Israeli students aged 11-15 in two separate classes.•Developed lesson plans for a variety of skill levels. Utilized a collaborative style of teaching in order to deliver instruction in practical elements of conversational English.

Master Of Social Work - Msw

Bachelor'S Degree, International Relations And Affairs

Activities and Societies: Model United Nations. • Focus in US - Middle Eastern relations as well as international Human Rights, Refugee.