Rick Budzak Email & Phone Number

Olympia, Wa, Us

Austin, Texas, Us

● Verified new features and modifications to the site functioned properly by testing them, including functional,UI, and regression testing - before they were deployed to production.● Developed tests, identified and analyzed bugs found during testing, documented them with clear reproductionsteps, and collaborated with soware engineers to conduct root cause analysis.● Wrote detailed verification instructions to help facilitate product localization, providing ongoing technicalassistance to localization managers and the international team.● Trained and mentored QA engineers on managing testing tools, reporting results, and motivating processimprovement.● Additionally, built and maintained automated testing suites covering both front-end and API endpoints

San Francisco, Ca, Us

- Served as the primary post-sales contact for tour & activity operators during their initial onboarding and setup process of “Peek Professional” SaaS product suite- Was the point of contact for the new partners (phone and e-mail)- Lead training sessions for new operators to learn the PeekPro “Peek Professional” SaaS product suite- Performed web installs of PeekPro booking buttons through various CMS platforms (WordPress, Joomla, Drupal, cPanel, Wix, Weebly, SquareSpace, among several others)- Provided strategic guidance to optimize online booking conversions and PeekPro setup structure- Worked cross-functionally with Sales, Product, Engineering, and Operations to resolve client issues and provide user feedback

- Completely revamped and upgraded the IT infrastructure, including workstations and network equipment- Successfully transitioned to a new network provider- Improved day-to-day workflow- Managed inventory of precious metals- Implemented remotely manageable video surveillance system- Managed a highly successful eBay storefront

Randolph Afb, Tx, Us

- Granted a Top Secret security clearance- Attended Monterey Defense Language Institute, studied Mandarin- As a Chaplain's Assistant, organized bi-weekly events on base for fellow Airmen- Won multiple competitions as a member of the drill team- Honorable discharge