Leading a large technology transformation program for the Department of Navy (N1), improving the customer experience and service delivery for 1/2 Million Sailors, deployed across the globe. Leading a cross-functional team with 150+ staff, across multiple disciplines, including:- Strategy & Enterprise Architecture- AWS Cloud Migration- Application Modernization- Business Process Reengineering- Salesforce GovCloud Implementation- Data Strategy, Analytics and AI/ML Modeling- Enterprise Security, ICAM and ATO

Business Analytics Advisory Board (BAAB)

Led United Educators’ (UE’s) data, digital, and technology services as well as UE’s business strategic planning and implementation efforts. Led digital transformation efforts at UE, modernizing core business systems, enabling organizational efficiencies and workforce productivity, and innovating with enterprise data analytics and digital experience solutions.

Managed Application Development, Maintenance and Support Services for Healthcare clients across US. Responsible for P&L, client satisfaction, staff management, support of new business development and overall delivery of the services.

Technology executive responsible for the overall IT Strategy, Enterprise & Solution Architecture, Application Development, Maintenance and Production Support services. • Executive responsibility for strategy, planning, customer service, relationship management, architecture, application development, and implementation of solutions that enable AARP goals. • Interface with executive management of key business unit customers to drive business strategy through technology solutions. Help business units implement operational improvements through business processes and technology solutions.• Manage multiple levels of management, staff and consultants (130+) in different locations; manage multiple vendor sourcing contracts; Annual budget responsibility for capital investments and ongoing operations (CAPEX - $15M+, OPEX - $40M+).• Developed the overall IT Strategy, technology blueprint and multi-year roadmap to transform the IT organization and reduce operating costs by 20% in 3 years. • Led the development and implementation Membership Model Modernization (MMM) technology strategy program, to offer flexible product and pricing bundles to members through online, contact center and direct mail channels.• Led the Contact Center technology transformation program, in partnership with Membership Communications group. Led the evaluation, selection and implementation of Kana Ciboodle platform in multiple call centers, servicing 35M+ members.• Leading the Cloud Strategy implementation, virtualizing and migrating 200+ enterprise applications to cloud provider infrastructure and ultimately decommissioning AARP-owned data centers in 3 years.• Leading the execution of multiple IT modernization initiatives including Enterprise Content Management (ECM 2.0), Mobility, Partner Relationship Management (PRM), Enterprise Service Bus (ESB), Big Data / BI Data Warehouse and Enterprise Identity Management.

Managed multiple teams with staff in different geographic locations and responsible for technical management of several leading AOL web products. • Managed the technical implementation of myAOL portals in 20 international countries, including Americas, EMEA and Asia Pacific regions in support of the AOL-HP contract.* Managed technical implementation and support of several web products, in support of AOL’s web audience growth strategy, to increase unique visitors and page views.• Led the low cost server strategy initiative to optimize technical infrastructure and data center costs. Developed a multi-year Linux server migration plan, which saved $20-30 Million in capital and operational expenses over 3 years.• Managed the planning and implementation of an offshore team in India, to provide operations support for AOL products and reduce operational costs by 30%.• Managed the implementation of the balanced score initiative to measure, monitor and improve KPI metrics.

As a Senior Manager in the Customer Relationship Management (CRM) Practice (Telecom, Media and Entertainment industries), was responsible for advising clients on Business and Operations strategies, and designing and deploying appropriate product and technology solutions. Key Engagements include: • For BellSouth Wireless Data, performed an organizational assessment of the CTO organization and made recommendations to improve technology architecture and deliver consistent and reliable IT services to the business units. • For the State of North Carolina’s Department of Public Instruction, led the implementation of a large scale Student Information System for 135,000 end users in 2,200 public schools.• For Six Continents Hotels group, led the design and architecture and planning for Siebel CRM implementation in three global call centers.

As a Senior Manager in the Customer Relationship Management (CRM) Practice (Telecom, Media and Entertainment industries), was responsible for advising clients on Business and Operations strategies, and designing and deploying appropriate product and technology solutions. Key Engagements include: • For Sprint E|Solutions, led the technical architecture, design and deployment of OSS/CRM systems to deliver IP value added services to customers.• At Verizon Data Solutions Group, managed the delivery of several tactical and strategic projects for the customer care initiative, including Siebel CRM implementation, data center migration, network enhancements and VPN implementation.• For Sprint Business, led the process reengineering effort in preparation for a business systems implementation for the IP and Broadband Data Solutions group.• For Petersons Publishing, led technical architecture, design and technical infrastructure implementation of Oracle Financial suite of applications.

• Led the design and implementation of B2B solutions using Public Key Infrastructure (PKI) and Directory Services technologies. Integrated PKI, iPlanet directory services and web infrastructure to deploy e-commerce solutions. • Led the implementation of the QIP IP management system to support enterprise wide DNS and DHCP services infrastructure. • Led the design and implementation of enterprise wide messaging and LDAP directory services infrastructure using iPlanet (messaging, directory servers) and Lotus Domino mail servers.• Led the design and implementation of Internet firewall, e-mail, web and DNS services architecture. Led the deployment of Raptor Eagle Firewall systems, and iPlanet directory servers.

• Worked as systems analyst in the research computing department, and supported economists and financial analysts in the development of monthly and quarterly economic forecasting reports.• As member of a disaster recovery and business continuity planning team, developed BCP / DR plans.