Robert Bustos-Mcneil Email & Phone Number

Sydney

Leads consulting engagements in Financial Services and TelecommunicationsGlobal lead for Pivotal Customer Events (PCE) Engineering - A. T. Kearney's offering for dramatic improvement in customer value and customer experience.Specialist in Customer-Back Strategy:* Development of new customer value propositions* Assessment of required capabilities* Design and build for new operating modelsSpecialist in Strategic Operations Transformation* Discover, Design, Deliver and Embed Pivotal Customer Events * Customer Experience transformation* LiveFlow: Hands on operations transformationIndustry expert in Consumer and SME Business Banking, General Insurance and Wealth Management

Sydney, Australia

Sydney

Led delivery of consulting engagements.* Interim Head of Strategy and Corporate Affairs, Suncorp Commercial Insurance (Oct 2011 - Feb 2012)* Strategy Review, Insurance distribution business* Organisational Effectiveness Study, Public Sector* Customer-back strategy development, Financial services provider* Transformation Strategy Diagnostic, Multi-line InsurerCorporate Strategy and Financial Services specialist:* Strategic analysis* CVP development* Strategy development & blueprinting* Implementation services

Led Perpetual's direct distribution for managed funds.Led the Group Marketing shared service responsible for brand strategy and execution, client insights and marketing services

Led the corporate strategy function at PerpetualLed the Group Marketing shared service responsible for brand strategy and execution, client insights and delivery of marketing services

Led the corporate strategy function at Perpetual

Mba

Ba/Llb, Computer Science, Law