Manage the support of daily operations and staffing, vendor negotiations and new business development, ongoing daily departmental analysis of policies and procedures for contractual compliance Ongoing development of effective communications and best practices to ensure service levels are consistently met Designed multiple staff team building initiatives and training modules with great success resulting in staff promotions and team acknowledgements naming AOL NY as a "Model Site". Co-author AOL/IKON National Account Policies Procedures Guide and AOL Account Site Users Guide. Key liaison in the maintenance of a lasting partnership within AOL Space Planning and project management infrastructure to assist in the relocations and expansion of AOL units. Responsible for the creation of AOL NY Corporate Branding for IKON Responsible for the professional development of entire staffManage daily switchboard coverage Manage all administrative reporting and submissionsSubmission of monthly audio visual reporting Submission of AOL/IKON month end billing and departmental travel expenses. Recurring creation of Monthly Management ReportsSuccessfully launched IKONTRAC Accuship System technology for AOL NY shipping unit.Successfully launched rate shop shipping tool for AOL Business unit Provide desktop and troubleshooting support for Palm hand-held application software failures. Provide AV support for all 18 AOL conference rooms, telesuites and satellite locations. Originate and resolve Audio Visual support tickets via AR System User software applications. Run desktop sharing applications, perform updates and install patches when required. Direct contact of IC Help desk for assisting with local Desktop support and AV connectivity issues. Submission and recording of monthly lamp checks, inventory, and audio equipment status reports. Supports multi-point Telesuite and Video Conferencing via ISDN or IP for AOL Executive team

Provide global and national multi level support and consulting services to fortune 500 corporations