Robert Bryan Santos Email & Phone Number

Ncr - National Capital Region, Philippines

Ncr - National Capital Region, Philippines

o Coordinated with the Loyalty Program Manager to manage the company's loyalty programo Monitored and reported on loyalty program while identifying opportunities for growth and performance warning signs that need to be addressed immediatelyo Executed campaigns that helped grow revenue as well as engagement in the rewards channelo Provided customer service and assistance (in coordination with Customer Service Team Leaders and Representatives) to people with concerns and queries regarding the loyalty program

Ncr - National Capital Region, Philippines

o Managed and maintained various social media properties, including those on Facebook, Twitter, Instagram, Google+, Pinterest, and more, for one of the company’s brands o Handled various social media marketing promotions and campaigns for the brand as well as for sponsorso Strategically used third-party social platforms like Hootsuite, Woobox, and Buffer to run and manage campaignso Coordinated with Design, SEO, Web Development, and other Marketing teams to deploy social media projectso Provided customer service and assistance to people who reached out to the company through various social media channels

Ncr - National Capital Region, Philippines

o Managed and led an eight-person team of web content writers and ensured that all team members met production quotas and exceeded required quality scoreso Edited and critiqued the work of all team memberso Ensured that all team members provided high-quality content through regular coaching sessions

Ncr - National Capital Region, Philippines

o Made high-quality content for the company’s various online propertieso Exceeded requirements both in terms of productivity and qualityo Worked on different special projects, including meta tags, SEO blogs, and other types of web content