Chief Operating Officer
Miami, Fl, Us
Directed the business stewardship and operational leadership of a not-for-profit institution, managing a community of over 2,500 individuals, including 250 employees, and overseeing a $25M operating budget. Led critical functions such as Fundraising, Marketing, Admissions, Facilities, Health and Safety, Finance, Information Technologies, Human Resources, and Crisis Management, ensuring strategic alignment and operational excellence across all areas.Orchestrated successful turn-around of institutions’ financial health by launching programs that capitalized on cost and operational efficiencies while increasing value proposition, creating environment of value innovation and continuous improvement resulting in elimination of $3.7M working capital deficit.Modified decision-making process for entire institution, resulting in healthy and sustainable earnings growth ($64K to $1.2M) allowing the Not-for-Profit institution to reinvest in employees and facilities.Rebranded/relaunched key product line resulting in a 300% increase in customer growth over 4 years.Instituted business practices that resulted in significant cost savings in health care insurance (vendor management), salaries (compensation scales) and general and administrative expenses.Implemented policies and procedures that ensured long term sustainable growth in customer growth, employee onboarding, reduced workers compensation claims and ongoing cost as well as legal claims.Led financing initiative that raised $10M to build state-of-the-art facility, increasing value proposition while instituting capital planning and financing strategies.Created a customer-centric, high-commitment culture through marketing campaigns that resulted in a marked reduction in attrition of customer base (15% to 9%).Professionalized core departments; risk management, finance, human resources and admissions by adding key new personnel and developing skill sets of existing employees.