Rafael Antonio Ramírez Cruz
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Rafael Antonio Ramírez Cruz Email & Phone Number

Team Lead for Disputes, Risk, and Fraud prevention teams | Chargebacks Specialist at The Functionary
Location: San Salvador, El Salvador 4 work roles 1 school
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✓ Verified August 2026 3 data sources Profile completeness 86%

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Current company
The Functionary
Role
Team Lead for Disputes, Risk, and Fraud prevention teams | Chargebacks Specialist
Location
San Salvador, El Salvador
Company size
20 employees

Who is Rafael Antonio Ramírez Cruz? Overview

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Rafael Antonio Ramírez Cruz is listed as Team Lead for Disputes, Risk, and Fraud prevention teams | Chargebacks Specialist at The Functionary, a with 20 employees, based in San Salvador, El Salvador. AeroLeads shows a matched LinkedIn profile for Rafael Antonio Ramírez Cruz.

Rafael Antonio Ramírez Cruz previously worked as Senior AML Analyst at The Functionary and Operations Team Lead at Blackhawk Network. Rafael Antonio Ramírez Cruz holds Licentiate Degree, International Marketing from Universidad De El Salvador.

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The Functionary

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Profile bio

About Rafael Antonio Ramírez Cruz

Experienced risk analyst, skilled in negotiation, analytical skills, marketing analysis, AML/KYC and teamwork. Strong finance knowledge and statistics processing. Highly proficient in English and excellent time management skills.

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Rafael Antonio Ramírez Cruz's current company

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The Functionary
The Functionary
Team Lead for Disputes, Risk, and Fraud prevention teams | Chargebacks Specialist
plano, texas, united states
Website
thefunctionary.com
Employees
20
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4 roles

Rafael Antonio Ramírez Cruz work experience

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Operations Team Lead

Blackhawk Network

Part of the Disputes and Risk Department, supporting operational functions related to disputing unauthorized transactions, fraud investigations, AML, KYC, and responsible for supervising, managing, and monitoring team performance based on KPI’s. Specialist in chargebacks for Visa, Mastercard and Pulse/Discover, pre-arbitration follow-ups and rebuttals.Continuous improvement of customer service representatives by encouraging teamwork, cooperation, and productivity, boosting confidence and efficiency.

Feb 2021 - Jun 2024

Senior Fraud Analyst

Blackhawk Network

El Salvador

Support for Tier I and Tier II, local and foreign analystsDealing with corporate follow-ups and escalations at a supervisor level.Dispute creation and follow-ups, network chargebacks for Visa, Mastercard and Discover/Pulse.AML and KYC investigations, and process enhancements.Managing intense and constant workflow of tickets in multiple stages, from beginning to end.

Nov 2019 - Feb 2021

Technical Support Engineer

Hp

El Salvador

Technical support for hardware and software, for Windows and MacOS.

Dec 2018 - Oct 2019
Team & coworkers

Colleagues at The Functionary

Other employees you can reach at thefunctionary.com. View company contacts for 20 employees →

SP Shumaila Pindari Shumaila Pindari Colleague at The FunctionaryLucknow, Uttar Pradesh, India View → NA Natalia Anahí Arias Natalia Anahí Arias Colleague at The FunctionaryArgentina View → JP Juan Pablo Andrade Juan Pablo Andrade Colleague at The FunctionaryMedellín, Antioquia, Colombia View → SP Sebastian Paredes Sebastian Paredes Colleague at The FunctionaryBogota, D.C., Capital District, Colombia View → MF Mariana Flores Mariana Flores Colleague at The FunctionaryAguascalientes, Mexico View → LF Luis Felipe Muñoz Restrepo Luis Felipe Muñoz Restrepo Colleague at The FunctionaryEnvigado, Antioquia, Colombia View → JP Jose Palma Jose Palma Colleague at The FunctionaryEl Salvador View → KC Katherin Cordova Newbery Katherin Cordova Newbery Colleague at The FunctionaryGuatemala View → GA Gabby Alvarado Gabby Alvarado Colleague at The FunctionaryMexico City, Mexico View → EC Ernesto Cruz Ernesto Cruz Colleague at The FunctionaryMexico City Metropolitan Area, Mexico View →
1 education record

Rafael Antonio Ramírez Cruz education

FAQ

Frequently asked questions about Rafael Antonio Ramírez Cruz

Quick answers generated from the profile data available on this page.

What company does Rafael Antonio Ramírez Cruz work for?

Rafael Antonio Ramírez Cruz works for The Functionary.

What is Rafael Antonio Ramírez Cruz's role at The Functionary?

Rafael Antonio Ramírez Cruz is listed as Team Lead for Disputes, Risk, and Fraud prevention teams | Chargebacks Specialist at The Functionary.

Where is Rafael Antonio Ramírez Cruz based?

Rafael Antonio Ramírez Cruz is based in San Salvador, El Salvador while working with The Functionary.

What companies has Rafael Antonio Ramírez Cruz worked for?

Rafael Antonio Ramírez Cruz has worked for The Functionary, Blackhawk Network, and Hp.

Who are Rafael Antonio Ramírez Cruz's colleagues at The Functionary?

Rafael Antonio Ramírez Cruz's colleagues at The Functionary include Shumaila Pindari, Natalia Anahí Arias, Juan Pablo Andrade, Sebastian Paredes, and Mariana Flores.

How can I contact Rafael Antonio Ramírez Cruz?

You can use AeroLeads to view verified contact signals for Rafael Antonio Ramírez Cruz at The Functionary, including work email, phone, and LinkedIn data when available.

What schools did Rafael Antonio Ramírez Cruz attend?

Rafael Antonio Ramírez Cruz holds Licentiate Degree, International Marketing from Universidad De El Salvador.

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