Roger Campos Email & Phone Number

As a Technical Support Engineer at GPL Technologies, I’m the primary contact for clients experiencing IT-related issues, particularly in creative sectors like film, gaming, and advertising. My role involves providing first-line technical support for software, hardware, and network issues, and ensuring quick, effective solutions to maintain high client satisfaction. I work closely with other engineering teams, handle ticket management, and contribute to knowledge bases to streamline support processes. My focus is on troubleshooting, proactive problem-solving, and enhancing client experiences by communicating complex solutions in simple terms.

Canada

Install and configure hardware and softwareTroubleshoot and resolve technical problemsProvide technical support to end usersMaintain and update computer systems and networksDocument procedures

Costa Rica

In charge of handling inquiries or requests for information regarding general IT support, service delivery support, educational enrollment assistance, business partner service, company apps, printing issues, database administration, services received by phone, chat, email or other means, from customers, staff or business partners.

San José, Costa Rica

Be aware of the customer experience and provide tools for continuous improvement to the agents.

Costa Rica

Microsoft account Senior IT Support TechnicianProvides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance. Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.

Estados Unidos

Work and Travel Program

San José, San José, Costa Rica

Estados Unidos

Work and Travel Program

Costa Rica

Tecnico de TI: Responsable de velar por la correcta funcionalidad de los sistemas, bases de datos, servidores, redes, usuario final, respaldos, entre otros.Logros alcanzados: Se concluyeron capacitaciones de IT, se realizaron proyectos como migraciones de Office 365, reinstalaciones de servidores, instalaciones desde 0 de infraestructuras junto al departamento de Infraestructura, entre otros.

Heredia, Costa Rica

Reporte y confirmación de cargas entregadas en Canadá, USA, México y Sudamérica.Creación de tablas dinámicas, macros, tablas excel.

San José

Dar mantenimiento preventivo y correctivo a equipo Apple. Brindar servicio al cliente de calidad optima.

Bachiller, Computational Science

Informatic, Desarrollo De Páginas Web, Contenido Digital/Multimedia Y Recursos Informáticos