As a Sales Coordinator at Pacer Logística, I have been leading and managing the commercial team for over five years, overseeing the pre-sales, sales, and post-sales activities. I am responsible for setting and monitoring team goals and incentives, managing customer relationships and retention, and controlling and tracking CRM systems.I also leverage my background and skills in marketing and communication, which I developed as a Marketing Supervisor and Analyst at the same company for more than seven years. I coordinate the BI and automation of the sales machine, manage contracts and bidding processes, and create and execute campaigns to attract and retain customers. I have a Bachelor's degree in Advertising and Propaganda from Universidade Federal Fluminense and a Digital Marketing certificate from Instituto INFNET. My mission is to deliver value and satisfaction to our clients and partners in the logistics and supply chain industry.