Responsible for the optimization and technical support of complex mission critical communication systems.Provide advanced technical support of specialized systems and product applications including advanced troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25 and data infrastructure.Maintain, optimize, test and document complex communications systems.Provide weekly reports of activities and accomplishments.Deliver strong knowledge of R.F. systems, such as transmitters, receivers, and antenna networksPerform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results.Develop solutions to difficult technical problems encountered as part of system implementation, upgrades or support issues.Assist the Master Site FSTs and Engineering as needed during normal daily maintenance within the master site, dispatch sites, and RF sites.

• Manage company’s support for over 50 customers via email, ticketing system and phone• Performed in-depth troubleshooting analysis, isolation and resolution of escalated VoIP network events and customer troubles• Provided advanced operational support for all customer VoIP issues, which included the understanding of various VoIP requirements.• Applied IT best practices to all aspects of VoIP systems to assure the highest practical level of stability and reliability • Maintained and updated written procedures in company’s knowledge base• Worked with equipment vendors to plan and resolve strategic architectural issues that arise from the VoIP switching platform.• Aided in the development and deployments of support tools to improve and expedite issue resolutions, deployment and troubleshooting of VoIP networks.

• Supported the entire workflow of bringing broadcasted content to digital platforms, from the automation systems, traffic control and scheduling to the encoding systems, the content management systems, the CDN and digital media delivery technologies.• Identified, monitored and reported, tracked until resolved bugs, issues with backend client and services.• Monitored and managed the digital video feeds as well as the infrastructure on which all of WATCH's customer facing products operate. Fielded reports of instability and/or outage from partners and customers and managed communications with stakeholders, engineering and programming teams. • Worked closely with various development teams within the organization such as the systems engineering team, the software engineering teams, the infrastructure and architecture teams, the product managers and the customer care team among other internal clients. • Manage the outage process, ensure all parties are joined together when needed and provide root cause analysis once the issue has been resolved.

Linux Centos, Ubuntu, FreeBSD, SSH, Cpanel, Iptables, DNS RDNS,BIND, IIS and apache.Xenceter, VMware_Exsi virtualization management for customers.Expert in HD to include SuperMIcro X-9, X10 boards ,Dell R210, R310, 29xx series servers.Familiar most data center operations including SAS TYPE I,II and 2(N +1) .Account and customer management via email, phone, chat and ticketing system.Windows 2003,2008,2012 Standard,Web and Enterprise administration, setup and configuration as well as trouble shooting remote connection issuesRemote administration done via ssh for Linux and RDP for Windows.RAID, I,5 and 10 setup for customer, Areca and SAS.IPKVM, DRAC and IPMI set up for customers Racking servers, switches, Cabling Ethernet CAT 5, 5E and 6.

Monitored customer's T1's POTS, internet connections making sure all connections are optimized with best connection. Solarwinds, Telecom real word switching.. Connection testing from the Pole outside, DMARC and last mile.

Ensuring customer's T1 and VOIP phones uptime.

Proven track record in a customer-facing technical support position3+ years previous support or technical account management experience with SaaS, Hosted Services, Managed Services, premise or hosted PBX systems, network, servers, routers, or other highly technical fieldsPrior systems administration and Linux networking experience a huge plusExperience with routers, firewalls, IP telephones, TCP/IP networking issues and tools, LANs, WANs, and internet connectivity issues.Knowledge of T1, MPLS, Frame Relay, PRI, BRI, POTSHigh level of customer service skillsAbility to establish productive, professional relationships with key personnel in assigned customer accounts.In depth knowledge of Telecom and Networking infrastructures and how they cohabitate.Excellent technical troubleshooting skillsExcellent communications skills – both written and verbalExcellent analytical skills with a great deal of attention to detail

- Performed regular data center tasks such as reboot servers run cables etc.- Made DNS entries MX, A, CNAME etc.. Performed SWIPS of IP ranges- Monitor bandwidth connections via Cacti for DDOS attacks- Performed tape back up procedures for clients.- Answer all tickets, email and phone calls during my specified shift.

Studied Linux, Windows, C++, visual basic..Windows administration, Security management and risk assessment. Best practice security policies

Developed training regiment and diet to maximize weight lose for clients

Performed recon missions.Gunner on a M2A3 Bradley fighting vehicle.

Deployed mobile LAN/WAN in accordance with the operations order received from Marine Corps Air control group (MACG)