Roberto Carlos Ponce Callejas Email & Phone Number

- Plan, document, and execute test cases for a general project as well as for a specific client, maintaining organized documentation to facilitate report generation and ensuring comprehensive system coverage.- Collaborate with the product team and project team on 360° evaluations to drive continuous improvement of the application.- Perform manual integration, functional, and regression testing, including user interface (UI) and end-to-end (ETE) testing, as well as search field testing to ensure comprehensive system quality.- Automated UI, search variation, test case, and ETE testing by developing over 250 scripts by using Testim tool, significantly reducing system testing time by approximately 80% and enhancing overall testing efficiency.- Develop and maintain automated documents for information management and result presentation, which are standardized and widely adopted by the quality team, significantly improving efficiency and consistency across the department.

El Marqués, Querétaro Arteaga, México

- Global HVAC Test Engineer, responsible for managing and executing comprehensive validation plans for component, supplier, and material changes across diverse clients and part numbers worldwide, ensuring exceptional product quality and performance.- Provided engineering support for resolving warranty issues and quality claims, delivering effective solutions and improvements while adhering to established timelines.- Interpreted results and prepared detailed reports for customer presentations using Microsoft and National Instruments software, such as DIAdem and LabVIEW, ensuring clear and accurate communication of findings.- Delivered key contributions in kick-off meetings with the local project team, ensuring precise alignment on testing requirements and project objectives.

Querétaro Arteaga, México

- Conducted analysis and generated reports on warranties and customer claims using the 8D methodology.- Updated and created technical documentation for the production floor, optimizing processes and ensuring information accuracy for operators.- Assisted in new project management by developing and maintaining PDP (Project Development Plan) matrices, which optimized project documentation management and streamlined search processes for client presentations, reducing retrieval times by up to 75%.- Proactively managed and resolved quality issues, ensuring timely follow-up and implementation of corrective actions to maintain high standards.