Roberto Carmona Email & Phone Number

Chile

Lead multidisciplinary work teams, focused mainly on internal user service and operational continuity, designing different work plans for the entrusted projects.Plan work strategies, direct people, and optimize the resources assigned to implement the different projects entrusted.My main achievement is to empower work teams, increasing individual and collective performance, contributing with knowledge and management.All the plans have been delivered on time, and have been approved… Show more Lead multidisciplinary work teams, focused mainly on internal user service and operational continuity, designing different work plans for the entrusted projects.Plan work strategies, direct people, and optimize the resources assigned to implement the different projects entrusted.My main achievement is to empower work teams, increasing individual and collective performance, contributing with knowledge and management.All the plans have been delivered on time, and have been approved without comments.Within the solutions, one of the main achievements is to go from 50% operation of self-service teams to 80%. Show less

Alameda 1449, Torre 4, Piso 21

Collect the different technological requirements of the Regional Offices, as well as the Subdirection of Operations, and take them to proposals presented to the Studies and Development Sub-directorate, in order to be implemented together. Design strategies that allow compliance with the ADP and CDC of the Deputy Director of Operations, focused on operational continuity of the offices, resource management, budget execution and management of the work team. Among the main achievements is to comply… Show more Collect the different technological requirements of the Regional Offices, as well as the Subdirection of Operations, and take them to proposals presented to the Studies and Development Sub-directorate, in order to be implemented together. Design strategies that allow compliance with the ADP and CDC of the Deputy Director of Operations, focused on operational continuity of the offices, resource management, budget execution and management of the work team. Among the main achievements is to comply with the requirements indicated for the renewal of the Visa Waiver with the US in offices. Show less

Provincia De Santiago, Chile

Provide operational continuity to 473 offices and 16 Regional Offices, in a technological platform. Lead the internal Help Desk, providing solutions to the 3,500 officials of the Civil Registry. Execute the technological contracts that the Civil Registry has with different providers, executing the budget assigned to third parties. Provide continuous improvement strategies that allow the optimal performance of officials in their daily activities, based on technological usability… Show more Provide operational continuity to 473 offices and 16 Regional Offices, in a technological platform. Lead the internal Help Desk, providing solutions to the 3,500 officials of the Civil Registry. Execute the technological contracts that the Civil Registry has with different providers, executing the budget assigned to third parties. Provide continuous improvement strategies that allow the optimal performance of officials in their daily activities, based on technological usability. Among the achievements, one of the main ones is to achieve compliance with own SLAs and those of third parties (suppliers) in technology contracts, and design a User Service platform that allows orchestrating service to officials, together with providers. and internal specialists, to provide the best solution for each requirement received. Show less

Provincia De Santiago, Chile

Manage and coordinate the Services of External Providers, including resident technicians, monthly reports and compliance with Service Levels. Manage, supervise and coordinate the Help Desk, with 6 level 1 agents, 4 Level 2 specialists, and 5 field technicians. Prepare monthly performance reports for providers and the Help Desk, with service indicators, missed calls, answered calls, resolution times and graphs by category. Manage Unified Communications contract and MPLS network… Show more Manage and coordinate the Services of External Providers, including resident technicians, monthly reports and compliance with Service Levels. Manage, supervise and coordinate the Help Desk, with 6 level 1 agents, 4 Level 2 specialists, and 5 field technicians. Prepare monthly performance reports for providers and the Help Desk, with service indicators, missed calls, answered calls, resolution times and graphs by category. Manage Unified Communications contract and MPLS network links, as well as all the services it includes. Show less

Provincia De Santiago, Chile

Tender Advisor with external IT Providers, managing to obtain 100% of the tenders awarded and without observations from Chile Compras.Service Desk Contract Advisor, supervising the Technical Support in the field and the Calls Central, evaluating the monthly reports.An SLA of 96% of calls has been achieved with a solution in less than 2 hours.IT Contracts Advisor, supervising the review of monthly reports, the approval and issuance of purchase orders.Likewise, validate that the… Show more Tender Advisor with external IT Providers, managing to obtain 100% of the tenders awarded and without observations from Chile Compras.Service Desk Contract Advisor, supervising the Technical Support in the field and the Calls Central, evaluating the monthly reports.An SLA of 96% of calls has been achieved with a solution in less than 2 hours.IT Contracts Advisor, supervising the review of monthly reports, the approval and issuance of purchase orders.Likewise, validate that the fines are applied in the corresponding months, according to the respective breaches. Show less

Provincia De Santiago, Chile

Administer, manage and operate the Central Computing Platform of the Civil Registry continuously 24 hours a day, 7 days a week, without interruption.Directing the institutional data center, innovating with solutions and technologies that until then had not been implemented in the Civil Registry, such as Virtualization of physical servers.Design protocols and technological contingency plans, mainly in the event of catastrophes and emergencies.Lead a team of 27 IT professionals… Show more Administer, manage and operate the Central Computing Platform of the Civil Registry continuously 24 hours a day, 7 days a week, without interruption.Directing the institutional data center, innovating with solutions and technologies that until then had not been implemented in the Civil Registry, such as Virtualization of physical servers.Design protocols and technological contingency plans, mainly in the event of catastrophes and emergencies.Lead a team of 27 IT professionals, responsible for the entire Civil Registry technology platform, where the service is provided to all offices in the country.Execute contracts with external providers, complying with the established annual budgets.Design outsourcing strategy for institutional datacenters, going from a Central platform in the Civil Registry, to a redundant solution in two different datacenters, with replication based on Metro Storage Cluster. Show less

Gran Santiago, Región Metropolitana De Santiago, Chile

Teaching in branches of projects and specialty workshop.

Santiago, Región Metropolitana De Santiago, Chile

Teaching Information Technology Subjects (Information Security, Authentication and Encryption, Confidentiality and Intrusion Prevention).

Provincia De Santiago, Chile

Responsible for the operational continuity of the links of the offices at the national level. The services were renewed in 2008 through public bidding, a process in which I was Project Manager. The public bidding was carried out without observations or complaints. The UP Time of the services during the years 2009, 2010, 2011 and 2012 was 99.99%.Responsible for supervising the IT Security of the MPLS Network, without incidents during the 4 years in the position, managing to be recognized as… Show more Responsible for the operational continuity of the links of the offices at the national level. The services were renewed in 2008 through public bidding, a process in which I was Project Manager. The public bidding was carried out without observations or complaints. The UP Time of the services during the years 2009, 2010, 2011 and 2012 was 99.99%.Responsible for supervising the IT Security of the MPLS Network, without incidents during the 4 years in the position, managing to be recognized as one of the most powerful and secure Data Centers in the Public Sector, with the most stable network.We comply with the Security PMG, and we reinforce our reviews with the support of DICTUC, generating a Security Procedure with the results.Responsible for the Technological Infrastructure, directing the implementation of one of the first Private Clouds in the Public Sector, with the support of VMWARE and DELL.In 2009 we were one of the most innovative and secure platforms in the Public Sector, incorporating online inspection solutions for professionals, based on virtualization solutions. Show less

Provincia De Santiago, Chile

Responsible for the Data Network of the Military Polytechnic Academy, managing to maintain a 100% up-time in the Communications Platform during the years 2005, 2006 and 2007.Responsible for the Operational Continuity of the Infrastructure of the Data Center of the Military Polytechnic Academy, where we reached an efficiency of 99.99%.Its efficiency motivated other Military Institutions of the Military Field to include its Services (Web, Mail and e-learning Courses), among which are the… Show more Responsible for the Data Network of the Military Polytechnic Academy, managing to maintain a 100% up-time in the Communications Platform during the years 2005, 2006 and 2007.Responsible for the Operational Continuity of the Infrastructure of the Data Center of the Military Polytechnic Academy, where we reached an efficiency of 99.99%.Its efficiency motivated other Military Institutions of the Military Field to include its Services (Web, Mail and e-learning Courses), among which are the War Academy, Army Language School, CECOPAC, ESEFE.The services were delivered during the years 2005, 2006 and 2007. Show less

Programa Thepowermba, Business Expert - Administración Y Dirección De Empresas

Master'S Degree, Public Politics

Intermediate English - Advanced, Technical English

Course corresponding to the CORFO English Scholarship

Industrial Civil Engineer, Engineering, Management, Strategies, Leadership

Development of thesis on the PMG and the first 10 years since its implementation.

Telecommunications Engineering, Telecommunication Engineering, Networking

Estudia con Beca Empresarios de Chile