Roberto Carmona Email & Phone Number

Chile

Lead multidisciplinary work teams, focused mainly on internal user service and operational continuity, designing different work plans for the entrusted projects.Plan work strategies, direct people, and optimize the resources assigned to implement the different projects entrusted.My main achievement is to empower work teams, increasing individual and.

Alameda 1449, Torre 4, Piso 21

Collect the different technological requirements of the Regional Offices, as well as the Subdirection of Operations, and take them to proposals presented to the Studies and Development Sub-directorate, in order to be implemented together. Design strategies that allow compliance with the ADP and CDC of the Deputy Director of Operations, focused on.

Provincia De Santiago, Chile

Provide operational continuity to 473 offices and 16 Regional Offices, in a technological platform. Lead the internal Help Desk, providing solutions to the 3,500 officials of the Civil Registry. Execute the technological contracts that the Civil Registry has with different providers, executing the budget assigned to third parties. Provide continuous.

Provincia De Santiago, Chile

Manage and coordinate the Services of External Providers, including resident technicians, monthly reports and compliance with Service Levels. Manage, supervise and coordinate the Help Desk, with 6 level 1 agents, 4 Level 2 specialists, and 5 field technicians. Prepare monthly performance reports for providers and the Help Desk, with service indicators.

Provincia De Santiago, Chile

Tender Advisor with external IT Providers, managing to obtain 100% of the tenders awarded and without observations from Chile Compras.Service Desk Contract Advisor, supervising the Technical Support in the field and the Calls Central, evaluating the monthly reports.An SLA of 96% of calls has been achieved with a solution in less than 2 hours.IT Contracts.

Provincia De Santiago, Chile

Administer, manage and operate the Central Computing Platform of the Civil Registry continuously 24 hours a day, 7 days a week, without interruption.Directing the institutional data center, innovating with solutions and technologies that until then had not been implemented in the Civil Registry, such as Virtualization of physical servers.Design protocols.

Gran Santiago, Región Metropolitana De Santiago, Chile

Teaching in branches of projects and specialty workshop.

Santiago, Región Metropolitana De Santiago, Chile

Teaching Information Technology Subjects (Information Security, Authentication and Encryption, Confidentiality and Intrusion Prevention).

Provincia De Santiago, Chile

Responsible for the operational continuity of the links of the offices at the national level. The services were renewed in 2008 through public bidding, a process in which I was Project Manager. The public bidding was carried out without observations or complaints. The UP Time of the services during the years 2009, 2010, 2011 and 2012 was 99.99%.Responsible.

Provincia De Santiago, Chile

Responsible for the Data Network of the Military Polytechnic Academy, managing to maintain a 100% up-time in the Communications Platform during the years 2005, 2006 and 2007.Responsible for the Operational Continuity of the Infrastructure of the Data Center of the Military Polytechnic Academy, where we reached an efficiency of 99.99%.Its efficiency.

Programa Thepowermba, Business Expert - Administración Y Dirección De Empresas

Master'S Degree, Public Politics

Intermediate English - Advanced, Technical English

Course corresponding to the CORFO English Scholarship

Industrial Civil Engineer, Engineering, Management, Strategies, Leadership

Development of thesis on the PMG and the first 10 years since its implementation.

Telecommunications Engineering, Telecommunication Engineering, Networking

Estudia con Beca Empresarios de Chile