Robert Carruth Email & Phone Number

Chicago, Il, Us

Assistant Restaurant Manager (BASSET Certified in selling/serving alcohol, ServSafe Certified to handle food and alcohol, Certified in Food Safety by the State of Illinois)Monitors all restaurant operations and conditions to ensure the quality of product and customer service including budgets, labor costs, sales, compliance with concept guidelines, vendor invoices, the food ordering system, preparing performance reviews for all non-management staff, resolving customer complaints, interviewing job candidates, and generating work schedules for all employees.

Manager (Certified in Food Safety by the State of Illinois)Provided coaching and direction to Café Trainers and Associates on how to take action and achieve operational goals. As the manager of production, I was responsible for the food costs of the café including food inventory, purchasing, training the Associates in proper food portioning, and overseeing the speed of service. In addition, I also provided hands-on training for all new employees, addressed employee questions regarding operations, assisted in reaching food and labor goals on a day-to-day basis, and provided safe quality food to Panera Bread’s specifications. Lastly, I assisted the General Manager with internal audits of the café to help meet company standards as well as write and implement action plans to correct operational issues.Selected Management Achievements ≈Achieved a Gold level store evaluation from Panera Corporate. ≈Received 85% on the Customer Care rating from Panera Corporate. ≈Managed the Training Matrix at a 96% with three or more modules.

Franchisee (A family owned pizza franchise)As a multi-site franchisee, I managed the overall strategy of the brand. I also reviewed each store’s environment and key business indicators to identify problems, concerns, and opportunities for improvement in order to provide coaching to each store management team.Selected Management Achievements ≈By utilizing a solid marketing plan and improving operational execution I raised sales from $9,600 per week to $19,900 per week. ≈Continually monitored $1,000,000 in sales annually to ensure a balanced budget. ≈By creating a friendly work environment and continually improving employee relations, I reduced employee turnover by 75%. ≈For eight years I consistently received high scores on Domino's Pizza Operations Evaluation Reviews. ≈By consistently watching variable costs, I was able to manage food and labor costs between 42 and 48%.

Manager As Manager, I prioritized the daily workloads including coordinating the unloading and loading of freight, maintaining a low claims ratio in freight efficiency and safety, and monitoring all acquired trailer spotting in docks and trailer yards as well. I also maintained a working knowledge of DOT and OSHA regulatory requirements.

Supervisor On a daily basis I monitored workloads such as city airport dispatch, monitoring office operations, coordinating the unloading and loading of freight, and maintaining a low claims ratio in freight efficiency and safety. I also maintained a working knowledge of DOT and OSHA regulatory requirements.

General Manager As General Manager, I fully managed the store operations including sales, inventory control, training new employees, and maintaining product and service levels while controlling costs within company guidelines. Selected Management Achievements ≈Raised sales from $6,200 per week to $9,000-$10,000 per week. ≈Received consistently high scores on Domino's Pizza Operations Evaluation Reviews. ≈Managed food and labor costs between 42 and 48%.

Operations Supervisor (Dock, Office, and Dispatch)On a daily basis, monitored workloads and determined priorities, managed labor costs, maintained a low claims ratio in freight efficiency and safety. I also forecasted line haul projections (99%) for line haul, trained and evaluated new supervisors, evaluated probationary dockhands. Periodically, I would interact with sales, customer service to ensure complete and timely deliveries by helping with operational questions. I also maintained a working knowledge of DOT and OSHA regulatory requirements.Selected Management Achievements ≈Set-up line haul projections daily with 99% accuracy; this enabled central dispatch to plan line haul drivers effectively. ≈Lowered claims below USF Holland Motors company average by inspecting every trailer thru every aspect of loading. ≈Cut costs on driver layover clock time.

Education record

Education record