Rafael Castro De Oliveira Email and Phone Number

Client/Industry: Financial Services (Global leading wealth management bank)Achievements: 15% cost-effectiveness boost and quality enhancement through transformative organization redesign, resolving complex client challenges. Ensured client success with flat cost improvements, leading to positive testimonials. Generated a 5% revenue increase by identifying new opportunities and expanding services for existing clients, showcasing a deep understanding of client needs. Recognized with prestigious Service Excellence awards and nominations, demonstrating unwavering commitment to exceptional client service and firm success.• Provide strategic counsel and effective solutions to C-Level executives, acting as a trusted advisor and understanding their challenges, fostering technology modernization opportunities.• Execute a comprehensive redesign across business and technology, impacting approximately 25,000+ employees for increased efficiency.• Facilitate business growth via M&A and end-user integration programs. Establish SteerCo governance system for seamless decision-making in both business and technology sectors.• Lead the design and implementation of an integrated capacity management program, ensuring optimal resource allocation and superior service delivery in technology infrastructure and cloud services.• Develop a transformative program focused on ITSM/ITAM policy, standards, and operational governance, aiding audit remediation. Demonstrate thought leadership by structuring organizational design standards and Steering Committees, providing innovative solutions for enhanced decision-making.

Industry: Financial Services (Global's leading wealth management bank)Achievements: Implemented strategic measures resulting in a remarkable 25% improvement in time efficiency for releasing and prioritizing IT capabilities and Infrastructure services. Implemented targeted cost-saving strategies, contributing to the organization's financial health and sustainability, achieving a significant 10% cost efficiency reduction. • Translate overarching business strategies into actionable plans by defining target operating models and spans of control. Foster seamless alignment between organizational objectives and operational frameworks.• Define nuanced organizational strategies, designs, and operating models, including Platforms, Fleets, and Centers of Expertise. Cultivate a dynamic and efficient operational environment by integrating strategic platforms and specialized centers, optimizing overall organizational efficiency.• Provide technical leadership in critical areas such as customer journey analysis, portfolio backlog management, and organizational design capabilities. Develop a robust prioritization model and establish shared KPIs. • Develop a comprehensive enterprise-wide IT Architecture, meticulously mapping IT capabilities to business needs. Rationalize the relationships, flows, and implementation of business processes, applications, data, and technology. • Facilitate the transitional process, ensuring adaptive technology implementations in response to evolving business requirements.

Industry: Aerospace (Global's leading commercial aircraft manufacturer)Achievements: USD750K cost savings each quarter on top of the 20% efficiencies on the operational engagement model via agile portfolio management adoption and lean/agile program strategy and execution. Activities:• C-level, technical leadership, and Industry 4.0 consulting/coaching in addressing customer journey, portfolio backlog, team composition, prioritization model, and shared KPIs definition.• Agile and DevOps transformation leadership within the Manufacturing, and Operation Management overseeing the entire portfolio across the enterprise (commercial aerospace).• Support agile portfolio and program teams to reshape the current operating model. • Facilitate Industry 4.0 discussions optimizing existing IT, modernize apps to a secure multi-cloud environment, and to operate with speed and resilience.• SAFe certification training and facilitation of Innovation Strategy, Agile and DevOps co-creation workshops in addressing digital services, Internet of Things, AI and Augmented Reality. • Business and Innovation enablement including education, mentoring, coaching, and hands-on experience in Big Data and Machine Learning.

Industry: Financial Services (APAC's leading consumer bank)Achievements: Agile and Digital transformation of 3 out of 35 portfolios reducing the planning cycle from 12 months to 4 months impacting positively strategic decisions on approximately U$D 25 million investment budget.• Facilitation of Innovation Strategy, Agile, and DevOps co-creation workshops in addressing digital services, IoT, blockchain, and AI adoption.• C-level advisory services, consulting/coaching services in addressing customer journey, portfolio backlog, team composition, prioritization model, shared KPIs definition, and the human side of Agile and Digital.• Supporting portfolio and program teams reshaping the current operating model to automate, and modernize its infrastructure (cloud).• Act as an enterprise thought leader.• Develop creative ways to embed Agile ceremonies, practices and values across development teamsand create point of view (white papers). • Utilized Azure Cloud Technology, • Agile Methodology, Project/Program/Portfolio Management, and People ManagementIndustry: Insurance (APAC's leading health insurance provider)Achievements: 25% increase in market penetration launching digital products via Fintech Ecosystem working directly with the Chief Digital Office via consulting and advisory services. Activities:• Customer journey workshops to identify customer touchpoints and organize a pre-launch giveaway.• Define product roadmap, agile sprints, and Kanban boards to support the execution. • Facilitate the definition of key metrics such as new customers, existing customers renewing, user log-ins, average active time spent, NPS among others. • Hands-on support on launching a minimum viable product with a prototype including operations services.

Achievements: Agile Center of Competency operational model, 110% of agile revenue growth, more than 400 people trained in agile practices in 2017, strategy alignment with IBM GBS global offerings (Digital Services, Blockchain, IoT, Business Agility, Agile Consulting & Transformation). Agile & Lean Coaching to global AppOps. Industries: Banking, Insurance, Marketing & Entertainment, Construction, Telco and IBM global.Activities:• Main facilitator in LA of Agile Team Facilitation, Agile Team Coaching, Design Thinking and Lean2Agile workshops in developing agile capabilities and product strategy.• Pipeline management in helping leader account partners and project executives in promoting business agility, proposals and service delivery.• Lean & Agile Coaching support to IBM´s leadership teams. • Manage internal and external client’s efforts in driving agile offerings and scaled agile practices adoption based on SAFe and Nexus frameworks.• Manage and guide people's talent in developing future-ready skills, problem-solving, business, and technology acumen. • Utilized Custom Applications Management.• Azure Cloud Technology, • Agile Methodology and Project/Program/Portfolio Management.

Achievements: more than 400 people trained in agile practices, creator of PSM1 & PSPO1 training content, MVP workshops. Industries: Banking, Insurance, Entertainment, and IBM.Activities:• Product development consultancy and creation of agile transformation roadmaps.• Present and support agile education activities as required (internal and external).• Support agile practitioners and scrum masters, identifying areas for improvement, developing improvement plans, and working with individuals and teams to implement those improvements.• Scaling Agile with SAFe practices and framework.Utilized SAP ERP and Business Expertise in Supply Chain Management.• Custom Applications Management. • AMS and D&B Solutioning. • Agile Methodology and Project/Program/Portfolio Management.

Achievements: Coaching program and teams, several application's release throughout the year involving SAP ERP, SAP Back ends, Java Workflows, MQseries and Rosettanet. Industry: Supply Chain and IBM internal.Activities: • Agile coaching and project management in driving project’s release through MVPs.• Enablement of agile practices adoption at program and portfolio levels.• Architecture support in evaluating new application functions.• Managed global delivery teams initiatives, weekly overview leadership meetings, and teamintegration determining the quality standards, and estimating time and cost. • SAP ERP and Business Expertise in Supply Chain Management.• Custom Applications Management. • AMS and D&B Solutioning. • Agile Methodology and Project/Program/Portfolio Management.

Achievements: Launch of EZFarm Product (Winner solution of the Internet of Things Hackathon 2014 – Innovation Zone), partnership with GBS Brazil, Ireland Lab & Africa Lab, Web and Mobile Demo Development, simplify operations, maintenance and water delivery for individuals and businesses in Nairobi – Kenya.Activities: • Coaching Product Owner in defining a product backlog and story mapping.• Leadership in establishing team connections and conduct project development in a distributed environment.• Define and manage agile practices adoption.

Visiting professor responsible for teaching, content design and curriculum agenda within project management knowledge areas and risk management discipline for both online and standard courses format

Achievements: Compliance certification of a worldwide data warehouse (Global Asset Configuration Data Warehouse) according to the Application Systems Control and Auditability (ASCA).Improvement of project work environment and schedule back to green status. America’s toll instance delivered as planned.Activities: • Develop and maintain the project plan and control point documentation review with the team.• Consistent risk management practices due to the number of control points and extensive documentation.• Facilitating the audit review presentation and reporting milestones/status to the executive team.

Achievements: Competency Metric Tool plus 100 metrics deployed across service lines allowing cost and productivity insights of world-wide service delivery tracking approximately US$ 3 billion in revenue per year.Activities: • Coaching agile practices adoption across the teams.• Drive standardization of release plans and reporting across Geographies/Delivery Centers for deployment.• Drive standardization of roles and responsibilities across and ensure effective communication occurs between CMT global support teams (steady state/dev/test) and Geographies leaders.• SAP ERP and Business Expertise in Supply Chain Management.• Custom Applications Management. • AMS and D&B Solutioning. • Agile Methodology and Project/Program/Portfolio Management.

Activities: • Define, keep and implement the project management plan according to the customer’s requirements (internal and external) and IBM responsibilities for infrastructure projects (Oracle updates, VMware updates, server building and decommission)• Development of project charter, critical paths, WBS, scope, budget control and communication plan • Management of global delivery teams, weekly overview leadership meeting, team integration, determine the quality standards, estimate time and cost.

Activities: • Responsible for the IT projects and the whole IT department; Contract management of third parts as data center providers and telecom.• Project manager of infrastructure, software and IT governance initiatives; project manager of Integrate System deployment (ERP –SGI Inmetro).• IT service management and project manager of implantation of COBIT/ ITIL processes.