R.C. Booker Email & Phone Number

Atlanta Metropolitan Area

• Managed front office operations and guest service initiatives for a 275 Room Full-service Marriott branded property. Provided leadership in the development and monitoring of fiscal budgets, division operations, and.
• Increased Revenue Index per STR report and achieved over 60% flow through annually.
• Facilitated and aided in the development, execution and measurement of guest service standards which resulted in 10-point growth on GSS year over year.
• Review cost controls and direct corrective actions to comply with brand standards and excel in quality assurance inspections.
• Facilitated in the rebranding to a Marriott property from previous Starwood branding.

Richmond, Virginia, United States

• Responsible for the temporary management of Marriott branded hotels with task to include but not limited to, profitability, guest service, product quality, risk management, and overall cleanliness and maintenance..
• Increased Revenue Index per STR report and achieved over 55% flow through annually.
• Established a friendly, service-oriented approach to guests that is exhibited by all hotel departments resulting in 32% GSS growth year over year.
• Review cost controls and direct corrective actions to comply with brand standards and excel in quality assurance inspections.

West Palm Beach, Florida, United States

• Oversaw evening property operations of a 260 all-suite, Gold Crown, Oceanside, luxury resort property with a gross revenue of 37 million. Supervised resort departments including front office, housekeeping, valet.
• Increased restaurant revenue by 15% through increased marketing strategies and menu engineering.
• Generated 13% increase in direct rental bookings through Social media platforms.
• Resort received highest resort standing (Gold Crown) and was nominated for Resort of Americas award by World Hotels Int.

West Palm Beach, Florida, United States

• Facilitator of all aspects of property management at several properties. Maximized financial performance, guest satisfaction, hotel development within established quality standards and consistently outpaced competitive.
• Produced an extra $217,000 in yearly EBITA compared to budget and achieved 50% flow through annually.
• Decreased turnover by 50% and in increased balanced scored card standing from 367th to 4th
• Winner of “Most improved Hotel” at La Quinta Annual conference