Associate Director Of Operations
CurrentI manage the day-to-day operations of UK Housing with 14 beautiful buildings, housing 6,850 beds, and nearly 2.5 million gross square feet of facilities. Together, we achieve established budgeted financial and operational goals, and ensure we comply with Greystar policies, procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations.I provide input into the development of the property budgets by analyzing and evaluating financial statements and reviewing operational reports that establish historic and predict performance patterns.I approve invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased.I establish relationships with the appropriate residence life and auxiliary services officials and others affiliated with UK, by staying informed about policies that may impact the community and residents, developing policies and guidelines for residents, communicating regularly with university representatives, and ensuring the community’s compliance with pertinent regulations. This work promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. I ensure our maintenance team members comply with Greystar's standards with respect to responding and completing service requests. We conduct regular property inspections and take appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal. Further, I supervise property staff by interviewing, hiring, orienting, and training employees, and manage their performance in accordance with Greystar policies, values, and business practices.