R.C. Dimler Email & Phone Number

Previously: Social Support Agent for 1 year, 3 months.

• Originated Conventional, FHA, VA and USDA Loans as well as Cash-out Refinances, FHA Streamlines and VA IRRRLs.

Baltimore, Maryland Area

• Originated Conventional, FHA, VA and USDA Loans as well as Cash-out Refinances, FHA Streamlines and VA IRRRLs.

Owings Mills, Md

• Performed consultation with clients and software repair for computers and other electronics.• Performed checks on returned devices, restoring to original set-up and making sure they function like-new. • Performed initial computer set up and software installation for clients and customized experience for their needs.

Baltimore, Maryland Area

• Landscaping, Home Remodeling, Deck Building, Power Washing, Wood Floor Refinishing

Baltimore, Maryland Area

• Installed and serviced DMP Alarm and Access Control Systems, Ademco Alarm Systems, Honeywell Access Control and CCTV Systems, Exacq CCTV Systems, DHVision CCTV Systems, DSX Access Controls Systems and Phone Systems by Comdial, Avaya, Panasonic and ShoreTel.• Set up physical infrastructure for computer networks, phone systems and security systems.• Provided excellent customer support over phone, in person and remotely over Remote Desktop, Bomgar or personally configured VPN.• Maintained and kept accounts and systems up to date.• Worked with customers to set up system to their needs, using knowledge, experience and adaptability to provide a custom system to meet their satisfaction.• Head Technician of Alarm Division, trained other technicians, learned many systems on site - capable of adapting and learning quickly. • Created, opened and closed service tickets – managing time efficiently.• Maintained and kept account database up to date via data entry and personally managed users, passwords, permissions and general account maintenance, including activation and deactivation for over 150 accounts.• Ability to configure and troubleshoot software used, both for customers and in-house use.• Performed hardware hot-swaps, desktop hardware repairs as well as regular maintenance on in-house and on-site desktops and servers including security and software upgrades as well as backups and recovery.• Set up physical infrastructure for computer networks, phone systems and security systems.• Installed and set up remote servers, VPN, and virtual machines running dedicated software.• Configured routers and managed switches for use with networks containing remote services, VPNs, IP phone systems, IP camera systems and mobile applications.• Installation and configuration of Desktop and Network Printers, Wireless Network Devices and end-user PCs.

Baltimore, Maryland Area

• Maintained clean grounds of apartment complex.• Apartment rehab including repair or replacement of door locks, electrical outlets, tile flooring, lighting fixtures and toilets.• Indoor and outdoor painting.• Performed landscaping duties such as trimming bushes, trees and maintaining gardens.

Baltimore, Md

• Worked as an assistant and laborer for steamfitters and plumbers. • Daily tasks included basic pipe fitting, painting, and caulking.

Baltimore, Maryland Area

• Prepared food to be cooked or served while maintaining clean work environment in view of customers.

Information Technology

Took classes in information technology.

Education record

Took classes in software development and information technology.