Managed 300-500 accounts a quarter. Assisted and led customers and partners in the renewal process of their security products, while troubleshooting renewal, technical, and financial issues for accounts.Recognized as a top performer on the Small Business Unit in the 2020 fiscal year, brought in 1.6 million, 1.9 million, and 1.6 million in revenue for quarters two, three, and four respectively.During the 2020 fiscal year, kept an average retention rate of 85-90% of expected income, exceeding the targeted 70%, while also leading the US Commercial team in renewal rates.

Preserved data integrity during Cisco’s Salesforce console switch. Precisely transferred data from thousands of customer accounts from one console to another by cloning and moving sensitive account information into the new console all while maintaining consistency between the two systems so they could both be utilized to forecast, update, and book deals. Split and cleaned merged data into their own individual fields to provide Cisco with clear analytics about their revenue, allowing Cisco to accurately forecast their quarterly and fiscal sales and renewals rates for their Security and Network products. Provided in house technical support for the Cisco employees by assisting in the troubleshooting of the consoles, their virtual environments, and customer accounts.

Effectively managed and led carpentry and audio teams on projects for professional shows after being promoted for displaying exceptional skills and leadership potential in those fields.Taught new employees technical skills in the fields of carpentry, audio, and lighting to ensure they could function on teams and complete projects.Helped train new staff on professionalism and etiquette in the theatre by leading by example and providing unparalleled support for our clients to make certain our theatre maintained a positive relationship with the performers.

Worked with and built relationships with designers and musicians to provide quality audio design, engineering, and mixing for nine shows.Assimilated drama and work study students into the fast paced professional theatre environment by teaching them new audio skills and supervising their work on smaller productions.Collaborated with heads of other departments to ensure progress of production was on track by meeting and discussing each departments needs and reaching a comprise to provide a production of the highest caliber.

Prepared breakfast and lunch for customers in a timely manner in a high pressure environment.Trained new members of the kitchen staff on cooking skills and kitchen/wait staff communication.