Raven Ellison Email & Phone Number

Jacksonville, Florida Area

• Leads administration call with new accounts assigned to ensure ongoing administration support aligns with customer needs.
• Reviews employer payment records to ensure accurate deductions are occurring against coverage elected; researches and resolves differences by working across internal and external teams.
• Determines and understands customer administration objectives and requirements, advises on support options, and obtains feedback on any additional opportunities for administration improvement.
• Maintains monthly reporting to identify any challenges or account lapse indicators
• Partners with account management team to identify, communicate and escalate, if necessary, issues or areas of opportunity in a timely manner
• Maintains timelines and reporting for all assigned accounts

Jacksonville, Florida Area

• Financial Information Balancing - Daily balancing of the LAHA - information from the ABC cash ledger system interface to the corporate ledger system SAP
• Full Administration of ABC/CDS accounting legacy systems – access/general ledger opening and closing
• Openly communicate any accounting errors as well as resolve all accounting interface errors timely.
• Regional Office Lease Support in conjunction with Real Estate and Construction
• Provide detailed expense analysis on Regional offices
• Review/reconcile lease payments and make any adjustments as necessary

Jacksonville, Florida Area

• Resolving policy discrepancies; preparing and communicating reconciliation reports to employers
• Building and maintaining relationships with employers, brokers and regional offices, with a focus on employer groups $100,000 - $250,000
• Provide support for team members when needed
• Research, analyze and respond to customer requests, both verbal and written, including reallocation of premiums and refund checks
• Managing suspense account entries using established standards
• Provide suggestions for process improvement

Jacksonville, FL

Input a variety of data into information systems from drafts and documents. Consolidate and match information for input. Proof and validate information entered and assist in resolving problems or locating missing/additional information. Accurately enter all required program information adhering to strict deadlines. Enter program referrals, admissions and.

Jacksonville, Florida Area

Provided administrative and clerical assistance to relationship managers, team members, and supervisors.Took messages and updated calendars for relationship managers. Ensured documents were scanned into files for compliance audits. Anticipated needs and requested documents to ensure efficient processing. Ordered third-party verifications such as.

Processed account audits and breakdowns.Made and corrected entries to P&L/Suspense accounts.Applied payments, balanced bills. Prepared documents for mailing. Heavy Phones (50-150 calls per day) following targets for hold time, call time, and ACW set by management.Answered emailed questions as needed.Trained new and existing employees.

Heavy phones (70-200 calls per day) following targets outlined by the call center manager. Occasional outbound calling.Handled sensitive personal and financial information.Enrolled participants in health benefits and 401k plans.Processed payroll deductions and financial transactions such as investment changes and fund transfers.Prepared correspondence for.

Master Of Public Health - Mph, Community Health Services, 3.5

Project Management Fundamentals

Bachelor Of Science (B.S.), Public Health, 3.5

Bachelor'S Degree, Sociology, 3.0

.