Robert Frey Email & Phone Number

United States

The Regional IT Services Manager is responsible for overseeing the information technology operations of an organization in a specified region. In this role, they work closely with other departments within the organization to ensure its technology systems are functioning efficiently, effectively, and securely. The Regional IT Services Manager job description entails developing strategies and policies for the management, maintenance, and support of technology systems, including hardware, software, and infrastructure. • Develop and execute regional strategies and plans to ensure successful delivery of IT services. • Evaluate and recommend IT infrastructure enhancements to improve efficiency and reduce costs. • Establish and maintain relationships with key stakeholders to ensure customer satisfaction. • Coordinating with external vendors to ensure that technology is functioning properly • Develop and implement policies and procedures to ensure that IT operations comply with regulatory and security requirements. • Monitor service levels and performance metrics to identify and address issues and opportunities for improvement. • Ensures effective and efficient day to day operation with adherence to Request, Incident, Problem and Change Management processes and procedures within timeframes set by severity levels engaging various IT partners as required • Manage project priorities and resources, and ensure timely delivery of projects. • Analyze and interpret IT trends and emerging technologies to stay current with industry standards. • Prepare and manage the regional IT budget, and collaborate with other departments to optimize IT spending.

Provide system administration, security and problem solving for MilPDS. Verify Defense JointMilitary Pay Systems (DJMPF) transactions; validate system related problems and provideappropriate documentation to AFPOA A1 Service Desk.Maintain required documents for MilPDS users and complete monthly access verification; andperform MilPDS product actions.Perform in the role of Base Administrator for the Personnel Records Display Application(PRDA).Process non-routine queries, schedule automated products for all PDS, perform transactionregister/database analysis tasks and build and maintain local tables (MilPDS).Maintain the computers and peripherals listed within the automated data processingequipment (ADPE) account, report software problems and process hardware or softwareprocedural enhancements and establish user account records for MilPDS systems andmanage computer systems security programs. Perform systems administration to the Civilian Personnel Section for automated programs related to civilian personnel processes and programs to Civilian Personnel staff, Non-appropriated Fund (NAF) Human Resource Office (HRO) staff and base level users. Base level users consist of supervisors and managers of civilian employees.Manage and monitor inputs for MPF and CPF SharePoint pages using platform and softwareas determined by local commander.Serve as Computer Support Liaison (CSL) and Information Systems Security Officer (ISSO). Manage user, computer, security group, and organizational accounts utilizing NetIQ Directory and Resource Administrator (DRA) and Air Force Enterprise Services Dashboard (ESD). Manage support requests for software, hardware, telecommunications, and network issues with BMC Remedy IT Service Management and Cyberspace Infrastructure Planning System (CIPS).

Serve as Computer Support Liaison (CSL) and Information Systems Security Officer (ISSO) for 633 Force Support Squadron at Langley AFB in Hampton, VA. Primary duties include troubleshooting, maintenance, installation and repairs of computer hardware and software. Manage user, computer, security group, and organizational accounts utilizing NetIQ Directory and Resource Administrator (DRA) and Air Force Enterprise Services Dashboard (ESD). Manage support requests for software, hardware, telecommunications, and network issues with BMC Remedy IT Service Management and Cyberspace Infrastructure Planning System (CIPS).

Chesapeake, Va

Serve as Assistant Facility Security Officer duties and responsibilities including conducting employee investigations, providing security clearance, providing assistance in training sessions for new security programs and ensuring that the company remains compliant with the National Industrial Security Program (NISP) and related Federal regulations.Performs administrative and office support activities for multiple supervisors.Duties include receiving telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing.Maintain and update AVMAC social media presenceReview or update web page content or links in a timely manner, using appropriate tools. Implement web site security measures, such as firewalls or message encryption.Administer internet/intranet infrastructure, including components such as web, file transfer protocol (FTP), news and mail servers.Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.Plan, coordinate, and implement network security measures to protect data, software, and hardware. Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.Confer with network users about how to solve existing system problems.

Norfolk, Virginia Area

The Records Management Clerk is responsible for providing technical expertise and process improvement support to the Fleet Forces Command Records Manager in the specific areas of scheduling records, inventory and cataloging as well as training stakeholders in the concept of records management, and general support of the record management program. The Records Management Clerk provides dedicated support as required to Fleet and Type Commander (TYCOM) records managers at US Fleet Forces Command in Norfolk, VA in the training and integration of common issues between the staff's efforts.

Preparing, typing and routing correspondence and reports; organizing and maintaining files; receiving office visitors and handling telephone communications; operating personal computers, word processing, duplicating, audio-recording and other office machines; performing officer personnel administration; maintaining records and official publications; performing administrative functions for legal proceedings; serving as office managers; performing other various clerical and administrative duties.

Bachelor Of Science (B.S.), Information Technology, Magna Cum Laude

Concentration in Cyber Security and Forensics

Psychology

Elementary Persian-Farsi

Audio Engineering And Music Production

Philosophy And Religious Studies

Criminology

Activities and Societies: Springstreet Literary Magazine Editing Staff

High School Diploma

Activities and Societies: Tech Team, Cross Country Team