Ryan Gilbert Email & Phone Number

Alabaster, Al, Us

Birmingham, Alabama Area

• Create reports for the Operations leadership team in SQL server reporting services.• Manage reports distribution and troubleshoot delivery issues.• Provide remote and phone support for various issues to store locations nationwide.• Maintain user and computer accounts in Active Directory. • Maintain and deploy new workstations and laptops for the corporate office and field employees.• Answer helpdesk tickets for various issues from store and corporate employees.

Birmingham, Alabama Area

• Answered support calls from customers.• Provided remote and onsite technical support for servers, networks, and workstations.• Assisted customers with a wide range of technical issues related to software and hardware.• Responsible for checking on and resolving customer data backup issues.• Installed and supported Digium VoIP phone systems.• Recycled used customer equipment and ensured hard drive data destruction.

Homewood, Al

• Performed ETL services to convert new and existing customer data over to a format compatible with company software.• Worked with project managers and customers to ensure data accuracy.• Assisted in creating customized tools for automating the data conversion process.• Resolved data related level 2 customer service tickets.

Homewood, Al

• Installed new workstations for customers including customer software, joining computers to the domain, and applying custom settings.• Maintained the company's repository of Ghost images and created new images as needed.• Provided assistance and resources to other field engineers.• Assisted data center customers with onsite support and administration.• Managed company and customer surplus equipment. Oversaw recycling of workstations, servers, and laptops that could still be of… Show more • Installed new workstations for customers including customer software, joining computers to the domain, and applying custom settings.• Maintained the company's repository of Ghost images and created new images as needed.• Provided assistance and resources to other field engineers.• Assisted data center customers with onsite support and administration.• Managed company and customer surplus equipment. Oversaw recycling of workstations, servers, and laptops that could still be of use. • Ensured destruction of any customer data on workstations and servers sent for recycling.• Processed received shipments and helped to improve the process to ensured shipment arrival was recorded and the correct people were notified.• Managed security badge system for employees and data center customers. Show less

Homewood, Al

• Responsible for responding to customer support calls in a timely manner.• Assisted customers with email services and issues including account administration, resolving delivery rejection notices, client configuration, and spam filters.• Provided customer application support with the use of company services.• Assisted customers with creating and updating DNS records.• Helped to troubleshoot issues with connecting to and using VDI cloud desktop services.• Worked with… Show more • Responsible for responding to customer support calls in a timely manner.• Assisted customers with email services and issues including account administration, resolving delivery rejection notices, client configuration, and spam filters.• Provided customer application support with the use of company services.• Assisted customers with creating and updating DNS records.• Helped to troubleshoot issues with connecting to and using VDI cloud desktop services.• Worked with customers on hosted web site issues. Show less

Birmingham, Alabama Area

• Responded to customer calls for software application support.• Helped to troubleshoot issues with IIS, network connectivity, SQL server, Windows, and the company’s custom applications.• Maintained repository of Ghost images.• Responsible for checking on database backups and replication jobs.• Deployed software updates to customer workstations and servers.• Installed new servers and workstations at customer sites.• Provided resources and remote assistance for field… Show more • Responded to customer calls for software application support.• Helped to troubleshoot issues with IIS, network connectivity, SQL server, Windows, and the company’s custom applications.• Maintained repository of Ghost images.• Responsible for checking on database backups and replication jobs.• Deployed software updates to customer workstations and servers.• Installed new servers and workstations at customer sites.• Provided resources and remote assistance for field technicians. Show less

Bessemer, Alabama

• Ensured data integrity and responsible for data restoration.• Read CSV data into SQL databases using queries and custom software.• Administration of the SAN (Storage Area Network).• Detached and relocated SQL databases for maintenance and backup.• Assisted in general helpdesk issues when volume exceeded support staff.• Installation and maintenance of new workstations and servers as needed.

Montevallo, Alabama

• Member of campus support team that worked to document and resolve general and complex tech support issues.• Worked with IT team members in maintenance of campus Active Directory (users, groups, computers, exchange accounts, and domain policies)• Evaluated, documented, and implemented many campus wide software deployments.• Implemented domain policy and created system images for lab computers.• Implemented and maintained wired and wireless network connectivity and… Show more • Member of campus support team that worked to document and resolve general and complex tech support issues.• Worked with IT team members in maintenance of campus Active Directory (users, groups, computers, exchange accounts, and domain policies)• Evaluated, documented, and implemented many campus wide software deployments.• Implemented domain policy and created system images for lab computers.• Implemented and maintained wired and wireless network connectivity and infrastructure. Show less

• Installed intranet learning package at Vantico Corporation and Mercy Hospitals for Knowledge Management Solutions, Inc.• Imaged and installed new workstations at US Army USAARL facility for Knowledge Management Solutions, Inc.• Onsite general technical support for customer computers at Computers & Beyond and Appraisals Now.• Part of large-scale hardware & topology upgrade for the Social Security Administration through Adecco Technical. • Helped deploy and configure new… Show more • Installed intranet learning package at Vantico Corporation and Mercy Hospitals for Knowledge Management Solutions, Inc.• Imaged and installed new workstations at US Army USAARL facility for Knowledge Management Solutions, Inc.• Onsite general technical support for customer computers at Computers & Beyond and Appraisals Now.• Part of large-scale hardware & topology upgrade for the Social Security Administration through Adecco Technical. • Helped deploy and configure new workstations and remove existing hardware at ConAgra Foods for TEKsystems. Show less

Montgomery, Alabama

• Assembled and installed network racks, switches, servers, and PC workstations.• In charge of company parts inventory and selected and acquired hardware components for upgrading and building new computers.• Researched and evaluated new technologies for company use.• Installed CAT5 and fiber optic network cables throughout office buildings.• Installed and administrated company and costumer TeleVantage software PBXs.• Installed and configured Citrix clients for remote… Show more • Assembled and installed network racks, switches, servers, and PC workstations.• In charge of company parts inventory and selected and acquired hardware components for upgrading and building new computers.• Researched and evaluated new technologies for company use.• Installed CAT5 and fiber optic network cables throughout office buildings.• Installed and administrated company and costumer TeleVantage software PBXs.• Installed and configured Citrix clients for remote users.• Provided Help Desk support and network administration to medium size office of 200 users. Show less

Montgomery, Alabama

• Preformed software updates and trained new employees on Rekon software.• Helped troubleshoot and fix computer, network, and printer problems for the department.• Set up new computers for the department and set up new users.