Ryan Gilbert Email & Phone Number

Alabaster, AL, US

Birmingham, Alabama Area

• Create reports for the Operations leadership team in SQL server reporting services.
• Manage reports distribution and troubleshoot delivery issues.
• Provide remote and phone support for various issues to store locations nationwide.
• Maintain user and computer accounts in Active Directory.
• Maintain and deploy new workstations and laptops for the corporate office and field employees.
• Answer helpdesk tickets for various issues from store and corporate employees.

Birmingham, Alabama Area

• Answered support calls from customers.
• Provided remote and onsite technical support for servers, networks, and workstations.
• Assisted customers with a wide range of technical issues related to software and hardware.
• Responsible for checking on and resolving customer data backup issues.
• Installed and supported Digium VoIP phone systems.
• Recycled used customer equipment and ensured hard drive data destruction.

Homewood, AL

• Performed ETL services to convert new and existing customer data over to a format compatible with company software.
• Worked with project managers and customers to ensure data accuracy.
• Assisted in creating customized tools for automating the data conversion process.
• Resolved data related level 2 customer service tickets.

Homewood, AL

• Installed new workstations for customers including customer software, joining computers to the domain, and applying custom settings.
• Maintained the company's repository of Ghost images and created new images as needed.
• Provided assistance and resources to other field engineers.
• Assisted data center customers with onsite support and administration.
• Managed company and customer surplus equipment. Oversaw recycling of workstations, servers, and laptops that could still be of… Show more
• Managed company and customer surplus equipment. Oversaw recycling of workstations, servers, and laptops that could still be of use.

Homewood, AL

• Responsible for responding to customer support calls in a timely manner.
• Assisted customers with email services and issues including account administration, resolving delivery rejection notices, client configuration, and spam filters.
• Provided customer application support with the use of company services.
• Assisted customers with creating and updating DNS records.
• Helped to troubleshoot issues with connecting to and using VDI cloud desktop services.
• Worked with… Show more

Birmingham, Alabama Area

• Responded to customer calls for software application support.
• Helped to troubleshoot issues with IIS, network connectivity, SQL server, Windows, and the company’s custom applications.
• Maintained repository of Ghost images.
• Responsible for checking on database backups and replication jobs.
• Deployed software updates to customer workstations and servers.
• Installed new servers and workstations at customer sites.

Bessemer, Alabama

• Ensured data integrity and responsible for data restoration.
• Read CSV data into SQL databases using queries and custom software.
• Administration of the SAN (Storage Area Network).
• Detached and relocated SQL databases for maintenance and backup.
• Assisted in general helpdesk issues when volume exceeded support staff.
• Installation and maintenance of new workstations and servers as needed.

Montevallo, Alabama

• Member of campus support team that worked to document and resolve general and complex tech support issues.
• Worked with IT team members in maintenance of campus Active Directory (users, groups, computers, exchange accounts, and domain policies)
• Evaluated, documented, and implemented many campus wide software deployments.
• Implemented domain policy and created system images for lab computers.
• Implemented and maintained wired and wireless network connectivity and… Show more
• Implemented and maintained wired and wireless network connectivity and infrastructure. Show less

• Installed intranet learning package at Vantico Corporation and Mercy Hospitals for Knowledge Management Solutions, Inc.
• Imaged and installed new workstations at US Army USAARL facility for Knowledge Management Solutions, Inc.
• Onsite general technical support for customer computers at Computers & Beyond and Appraisals Now.
• Part of large-scale hardware & topology upgrade for the Social Security Administration through Adecco Technical.
• Helped deploy and configure new… Show more
• Helped deploy and configure new workstations and remove existing hardware at ConAgra Foods for TEKsystems. Show less

Montgomery, Alabama

• Assembled and installed network racks, switches, servers, and PC workstations.
• In charge of company parts inventory and selected and acquired hardware components for upgrading and building new computers.
• Researched and evaluated new technologies for company use.
• Installed CAT5 and fiber optic network cables throughout office buildings.
• Installed and administrated company and costumer TeleVantage software PBXs.
• Installed and configured Citrix clients for remote… Show more

Montgomery, Alabama

• Preformed software updates and trained new employees on Rekon software.
• Helped troubleshoot and fix computer, network, and printer problems for the department.
• Set up new computers for the department and set up new users.