Lead Nurse at Stephen Klein Wellness Center

Community Health Center

6th Floor - Pulmonary Unit

Gibbons Organ Transplant Unit

Cathcart Floor 6 at Pennsylvania Hospital - Med/Surg & ENT

2nd Floor - Rehabilitation Unit

o Supervise a team that collectively performs all functions of the Contact Tracing Initiative.o Coordinate the team's schedules and provide daily remote supervision and troubleshooting.o Escalate issues from the team to local health department or regional DOH office point of contact, brainstorm and implement solutions.o Communicate any process changes or new instructions to the team as appropriate.o In consultation with the Case Investigator at the LHD, act as primary point person to call people with a positive diagnostic test for COVID 19, provide support and information about the disease and gather information including contacts.o Triage and coordinate next steps for communication with and care for individuals the person has been in contact with including possible isolation or quarantine.o Perform phone calls as needed, including to contacts who have been exposed to COVID 19, to places of business, health care providers, or other community based locations where a COVID 19 positive patient has visited, and to refer patients and their families to different social services.o Track daily and weekly progress for the team including cases contacted successfully, contacts tracked and monitored, and patients and contacts referred to social support systems.o Perform quality assurance through listening in on calls or to recordings of calls and providing feedback to team as well as participating in quality improvement conversations with supervisors.o Liaise with partners and stakeholders at the LHD, PADOH and local community.

o Responsible for providing staff training and creating front-of-house work schedules.o Responsible for accurate inventory and product ordering.o Evaluate the performance of workers, reward high performers and discipline employees who fail to meet reasonable standards of work performance.o Prepare production or sales reports for management and ensure unit meets the expectations for quality, productivity and safety.o Acts as the contact person for employees with complaints or requests for time off.o Act as a mentor, develop employees and encourage workers to set goals and strive for advancement within the organization.

o Conduct social media and web content evaluation using annotation tools provided by the company. o Evaluate the online web content according to detailed criteria to support the measurement of search data relevance.

Report, write, edit and produce print and multimedia news packages for a continuously updated Philadelphia news outlet. Philadelphia Neighborhoods focuses content on specific communities and neighborhoods throughout the Philadelphia region, including but not limited to: Fairhill, Strawberry Mansion, Kensington, and South Philadelphia.

Staff writer for the student-life section of the award winning Temple News. Responsible for crafting articles on a wide range of topics including events, trends and cultural happenings around Philadelphia. Produced work on strict deadline, including fact-checking, copy editing and adhering to AP Style.

Directed and assisted students with reporting, writing, editing and producing a student-run high school newspaper. Helped produce a continuing print version of the publication while simultaneously creating the first online edition in the schools history.

Oversaw and directed daily and weekly focus group sessions conducted by various marketing corporations. Duties included survey administration, data collection, and audio/visual documentation of testing.