Blackhawk Network (October 2017 – Present)Blackhawk Network delivers innovative branded payment solutions to retailers, corporations and agency partners to increase their reach, loyalty and revenue. Founded in 2001, Blackhawk Network is headquartered in Pleasanton, California with more than 1,000 employees, and offers products and services in the United States as well as 26 other countries. For more information please visit www.blackhawknetwork.com.National Account… Show more Blackhawk Network (October 2017 – Present)Blackhawk Network delivers innovative branded payment solutions to retailers, corporations and agency partners to increase their reach, loyalty and revenue. Founded in 2001, Blackhawk Network is headquartered in Pleasanton, California with more than 1,000 employees, and offers products and services in the United States as well as 26 other countries. For more information please visit www.blackhawknetwork.com.National Account Manager Australia – Gift CardsFebruary 2019 – PresentSince the inception of Blackhawk Network into Australia, in 2008, they have grown into the market leader for branded payment solutions across the Asia Pacific region. Offering innovative and robust commerce solutions to the 85,000 top retail outlets, as well as leading the world in mobile-wallet and other digital emerging payment solutions.The primary purpose of my role is to grow and maintain a large portfolio of 3rd party national content partners. With a portfolio close to $150m per year, the focus is a mix of day to day and strategic account management, driving desirable growth by maximising distribution across retail and B2B, and securing effective marketing and promotions to create organic and incremental growth in channel, as well as actively seeking out up-selling revenue opportunities, pushing for our accounts to use Blackhawk as their gift card inventory, production and processing manager. Other key tasks include monthly client meetings and quarterly business review’s, inventory management, regular sales reporting, new business set ups, and contract negotiations. However, the key aspect of the role is being able to successfully navigate key stakeholder relationships, internally and externally and being able to balance their interests within client budgets and their gift card program objectives. Show less

Hawk Incentives, a Blackhawk Network Company, is an incentive company with the broadest range of benefits and rewards for employees and customers within the UK. Our products and solutions enable businesses to connect with new customers, grow their market share, enhance customer loyalty, and retain a talented workforce. These solutions can be tailored to meet our client’s specific needs, and are not only effective and simple to implement, but incredibly cost effective to Companies and employees… Show more Hawk Incentives, a Blackhawk Network Company, is an incentive company with the broadest range of benefits and rewards for employees and customers within the UK. Our products and solutions enable businesses to connect with new customers, grow their market share, enhance customer loyalty, and retain a talented workforce. These solutions can be tailored to meet our client’s specific needs, and are not only effective and simple to implement, but incredibly cost effective to Companies and employees alike. My role within this Company is to proactively develop and manage a large portfolio of key client accounts, within the employee benefit team. Establishing and nurturing key client relationships, while professionally guiding them through the client lifecycle, from sales handover, to implementation, launch, benefit review, and eventually re-launch, to maximise operational efficiency and increase scheme participation. Although my main focus is on our employee benefit offerings of Cyclescheme, Techscheme, Pure card, and Care-4, I work alongside the reward and recognition teams to provide an all-round holistic approach to improving our client’s employee engagement and loyalty. Show less

The main purpose of my role is to manage and maintain a portfolio of several clients’ monthly needs across a wide range of disciplines, such as Flexible Benefits, Health and Risk, Pensions, and Payroll. Starting out with a case load of 10 SMEs, and later promoted to the Capita account to manage and implement the pension and benefit provision of 55,000 employees across UK, Ireland, Isle of Man and Jersey. Duties are as follows:• Processing monthly earnings and pension schedules, ensuring… Show more The main purpose of my role is to manage and maintain a portfolio of several clients’ monthly needs across a wide range of disciplines, such as Flexible Benefits, Health and Risk, Pensions, and Payroll. Starting out with a case load of 10 SMEs, and later promoted to the Capita account to manage and implement the pension and benefit provision of 55,000 employees across UK, Ireland, Isle of Man and Jersey. Duties are as follows:• Processing monthly earnings and pension schedules, ensuring new joiners and pension contributions are processed accordingly and in line with current Auto Enrolment (AE) rules and regulations• Preparing and reconciling monthly benefit schedules to ensure employees’ cover levels are up to date and liaise directly with providers, to ensure queries and claims are resolved efficiently• Managing daily demographic files to preserve the accuracy of each client’s employee data, ensuring effective Auto Enrollment of new joiners and facilitating their access to the Company’s core and voluntary benefits• Producing monthly invoice breakdowns for the cashiers, as well as undertaking reconciliations and audits on an ad hoc basis, where required• Assisting the Flex Consultants with the bi-annual rate reviews for all health and risk benefits, by preparing market reviews, collating quotes, and making sure the new rates and policy documents are accurately implemented into the system• Checking annual accounts from insurers to ensure premiums are accurate based on membership data provided, and sent to the cashiers for payment in a timely manner• Playing a vital role in the TUPE process to ensure the transfer of newly acquired companies’ pension and flex benefits are implemented into Capita accurately and efficiently• Performing regular audits and reconciliations of all data to ensure accuracy and managing any potential issues before they arise• Producing P11d reports for all salary sacrifice benefits in accordance with HMRC regulations. Show less

Started with Aon Hewitt on a temporary basis, working as a Flexible Benefits Customer Service Advisor. Following the successful completion of this temporary contract, I was offered a permanent role as a Pensions CSA. In my current role I am required to offer expert knowledge to scheme members, and efficiently process their requests; all while maintaining excellent customer service and attention to detail.FLEX- Offered FTSE 100 company employees assistance in making their elections… Show more Started with Aon Hewitt on a temporary basis, working as a Flexible Benefits Customer Service Advisor. Following the successful completion of this temporary contract, I was offered a permanent role as a Pensions CSA. In my current role I am required to offer expert knowledge to scheme members, and efficiently process their requests; all while maintaining excellent customer service and attention to detail.FLEX- Offered FTSE 100 company employees assistance in making their elections, understanding their benefits terms and conditions, and lease with team managers and providers as required.- Escilate enquiries for further investigation, and check on the progress of existing investigations as per callers request.- Indepth knowledge of numerous benefits, e.g. Healthcare, critical illness, dental care, childcare vouchers, cycle to work scheme, and more.PENSIONS- Answering large volume of calls mainly from SME and FTSE 100 pension scheme members, financial advisors, solicitors, ensuring their requests are processed in an efficient and timely manner.- Process a variety of member requests across A hundred occupational pension schemes, DB and DC. Requests for transfer In/Out packs, CETV's, pension statements, AVC's, increase breakdowns, transactional changes to members addresses, bank details.- Demonstrate an indepth understanding of pension processes, policies and relevant government legislation, e.g. Normal/early retirement dates, QROPS, lifetime/annual allowance limits and implications if exceeded, GMP, SERPS, annuities, etc.- Trained in Customer Service Excellence has provided me with the tools required to communicate effectively with a wide range of people from pensioners to financial advisers, and confidently handle difficult calls from overdue requests to death notifications.- Trained on Profund, Profund2, Aqulia, Genesis, Cyborg, and oPen. The role requires simultaneous navigation and knowledge on all these systems on a daily basis. Show less

Ran my own successful Personal Training business fulfillling multiple roles, such as marketing, promoting, and selling the PT product through social media, face to face networking, and weekly classes. Manage detailed financial accounts, a weekly diary, as well as devise and implement bespoke exercise plans to acheive clients goals.As enjoyable as this was, the hours and irregular income combined with personal circumstances, forced me into a career change.

Anytime Fitness is the 10th fastest growing franchise opportunity in the world, and has over 1800 clubs in all 50 states, Canada, Australia, New Zealand, Mexico, Japan, Poland, Qatar, the Netherlands, and the UK.DutiesBusiness Management/Sales – Maintaining detailed financial accounts, company diary, internal and external marketing, and ultimately selling personal training as a lifestyle necessity to Anytime Fitness members.Gym Management – As Anytime Fitness is… Show more Anytime Fitness is the 10th fastest growing franchise opportunity in the world, and has over 1800 clubs in all 50 states, Canada, Australia, New Zealand, Mexico, Japan, Poland, Qatar, the Netherlands, and the UK.DutiesBusiness Management/Sales – Maintaining detailed financial accounts, company diary, internal and external marketing, and ultimately selling personal training as a lifestyle necessity to Anytime Fitness members.Gym Management – As Anytime Fitness is ultimately an unmanned gym, part of the PT role is to ensure high standards across the board, by keeping sales, cleaning and management teams informed of any problems.Personal Training/Nutritional Advice - Assessing a client’s health, fitness, strength, flexibility, and posture; then devising periodised programs based around their specific goals. Also, assessing each client’s dietary intake and where necessary, offering ways to improve it through advice or detailed nutritional programs.Classes – managing a weekly running club for members, and an external weekend Boot Camp. Show less