• Manage day-to-day Salesforce needs: creating/updating reports and dashboards, record updates, bulk uploads, add/remove users, role and profile management, permissions and access.• Day-to-Day Field Service Lightning administration and support: Salesforce Maps, territory assignments, schedule updates, FSL admin supporting Dispatch.• Manage end-user, internal case queue for user support tickets.• Supporting the SFDC Project team with configuration changes, including but not limited to: Workflows, Process Builders, Flow, fields, page layouts (lighting), record type, mobile administration, Dashboards and Reporting.• Support UAT sessions with user groups prior to releasing new functionality, as well as gather end-user feedback for consideration by the Product Owner, Business Owner, and Project Team.• Overall platform maintenance, security reviews, release updates, and general system monitoring to identify vulnerabilities and unused, underutilized or inefficient platform features.• Support Project Team and Business Owner efforts to drive and improve user adoption.• Support new users and ongoing user-training for Sales and Operations teams• Support Sales and Operations Managers with hands-on, on-demand training and troubleshooting • Contribute to technical documentation and update of training materials

• Leading client sessions, gathering /prioritizing requirements (user stories) & creating solution documentation• Configured data integration and automations including alerts & process builder to solution for business needs• Lead weekly sprint review meetings to review enhancements and prioritize sprint backlog• End user training documentation and workshops to ensure understanding and user adoption of customizations• Automations including email templates, alerts, process builders & flows in order to properly solution for business needs• Salesforce Security - ongoing maintenance and structuring of roles/profiles/permission sets/sharing Settings• User Interface Customizations - lightning layouts and page layouts to facilitate user management• Participating in live workshops exploring best practices around Salesforce.com and the broader Salesforce ecosystem• Participating in professional development topics for Salesforce administrator / business analyst roles

IT Systems Manager for the Department of Epidemiology and Biostatistics.Managed the Data Center and data center migration from an older to a newer location in New York City. Project manager for the caTissue application of the Cancer Biomedical Informatics Grid (caBIG), a US government program to develop an open source, open access information network for secure data exchange on cancer research. The initiative was developed by the National Cancer Institute (of the NIH). Senior member of the Computing Resource Group of the department and manager of LAN admins. HP-UX and Tru-64 Unix server administration for the Clinical Research Database (CRDB) project. RedHat, CentOS, Debian and Ubuntu Linux Server administration. Many of these were High-Performance Computing servers configured in a cluster. Configuration and administration of NAS storage servers. Experienced in backup and recovery procedures.Provided support to research staff on statistical applications like R, R-Studio, RShiny, SAS, Matlab, SPSS, Stata etc., both on Windows desktop and Linux server/desktop environment. Configured and administered Linux servers in Azure and AWS Cloud Systems. Virtual servers management (Linux and Windows virtual machines). Installed and configured Nagios monitoring software tool for monitoring server health. Remote console configuration and management for server monitoring. Oracle WebLogic administration and configuration in both Linux and Windows servers. Proficient in Oracle (11g, 12c versions), MySQL, MSSQL and PostgreSQL Database administration. Experienced in SQL query language. Proficient in Perl, Bash and PowerShell scripting languages. Experienced in using GitHub and Jira for version control and product development. Experienced in deploying Agile/Scrum for project management. Well versed in data security and HIPAA compliance requirements. Provided technical assistance and support to faculty and staff.

I provided Application install and configuration support to EtQ and their customers. This is for companies who require FDA (21CFR, eMDR) FAA or ISO 9001 compliance quality management system software. I encourage you to look at http://www.etq.com

HP Unix Systems Administration, Nagios, HP Data Protector, and Windows 2003 Server administration.

System Administration of HP Unix servers and clusters.

IT Security Specialist at The Gillette Company.

HP Unix Administration, Oracle, MSSQL, MS-IIS, Apache, TIBCO and Weblogic support.

Systems Administrator, managing Solaris, NT and Windows network for this organization.

System Administrator for Windows NT, Solaris and Linux servers for the Computer Science Department of the University.