Senior Salesforce Administrator
Current• Manage day-to-day Salesforce needs: creating/updating reports and dashboards, record updates, bulk uploads, add/remove users, role and profile management, permissions and access.• Day-to-Day Field Service Lightning administration and support: Salesforce Maps, territory assignments, schedule updates, FSL admin supporting Dispatch.• Manage end-user, internal case queue for user support tickets.• Supporting the SFDC Project team with configuration changes, including but not limited to: Workflows, Process Builders, Flow, fields, page layouts (lighting), record type, mobile administration, Dashboards and Reporting.• Support UAT sessions with user groups prior to releasing new functionality, as well as gather end-user feedback for consideration by the Product Owner, Business Owner, and Project Team.• Overall platform maintenance, security reviews, release updates, and general system monitoring to identify vulnerabilities and unused, underutilized or inefficient platform features.• Support Project Team and Business Owner efforts to drive and improve user adoption.• Support new users and ongoing user-training for Sales and Operations teams• Support Sales and Operations Managers with hands-on, on-demand training and troubleshooting • Contribute to technical documentation and update of training materials
