Rob Chapple Email & Phone Number

Columbia, Sc

Columbia, Sc

Provide vendor process support for the outsourced Data Center and Field Server environments. Act as liaison between vendor service delivery and internal service delivery for the Biomedical field server environment. Work with vendor service delivery management to ensure services rendered are within scope of the data center support contract. Ensure processes are in place to allow vendor staff to effectively provide contracted services.Function as a technical contact for the Biomedical field server environment to ensure support vendor is providing the required support and meeting SLA’s as defined in the associated Master Service Agreement.

Columbia, South Carolina Area

•Manage technical team of six located in biomedical facilities in South Carolina and North Carolina providing first and second tier support.•Responsible for managing all field assets in assigned territory: Computer Systems, Multifunction Devices, and Servers.•Assist with the management of the support team covering biomedical facilities in Georgia, Alabama, Puerto Rico, Tennessee, and various National Headquarters American Red Cross facilities. (Team of 7 staff)•Serve as the Director Designee as required.•Manage On-Call for department staff.•Manage the Biomedical Southeast Division Verizon Wireless account averaging 1100 lines of service. Succeeded in reducing costs, standardizing features, and maximizing plan choices to achieve 0 overage charges. Through my relationship with Verizon Wireless, I was able to obtain $30,000-$40,000 of cellular repeater hardware at zero cost to the organization.•Manage training requirements for all department staff.•Served as the department project lead for the rollout of the new blood processing system for the American Red Cross facilities in South Carolina, North Carolina, Georgia, and Alabama. Responsible for installation of manufacturing specialty devices, requirements planning, and resource management.

Columbia, South Carolina Area

•Managed the computer fleet for the South Carolina Blood Region and Columbia Chapter Region, including changes, asset management, and refreshes. (Approximately 250 workstations)•Provided tier one and tier two support to Blood Services and Chapter Regional users. (Approximately 350 users)•Managed the South Carolina Blood Region and Columbia Region Chapter Windows Servers. (5 Windows Servers)•Appointed the representative to the American Red Cross IT Change Control Board for Customer Service and Support.•Supported phase 1 of the national rollout for of the new Red Cross Blood Processing System by assisting with the creation of a collections training remote access solution and eBDR hardware repurposing.•Awarded multiple local peer awards. (Customer service recognition through peer nomination in the South Carolina Blood Region)•Created standard user interface for field staff to assist with data migration while performing hardware refreshes. Adopted as national department standard.•Completed a cost savings project for the Columbia Chapter to integrate 6 standalone networks into the American Red Cross corporate network. Performed a complete hardware refresh in all 6 Columbia Chapter facilities including computers, network infrastructure, and servers. Reduced server fleet from 9 servers to 2.•Completed a cost savings project to convert South Carolina Blood Services and Columbia Chapter copier fleet to multifunction devices, while consolidating network printing. Reduced fleet size by over 50% while providing more printing options for all supported internal customers.•Function as the management designee to the South Carolina Blood Region Senior Management Team.•Administered division BESX servers in support of the division blackberry fleet.

Columbia, Sc

•Received a Level I Service Excellence Award.•Managed South Carolina Blood Region computer fleet including changes, asset management and hardware refreshes.•Provided tier one and tier two support to South Carolina Blood Region staff.•Managed the South Carolina Blood Region Windows Servers. (3 Servers)•Managed South Carolina Region Network hardware maintenance and refreshes. (Cisco Infrastructure)•Setup and support of, South Carolina Blood Region VPN Sub-sites.•Performed Account Maintenance for OA network and National Blood Processing System.

Columbia, Sc

•Responsible for troubleshooting user office automation issues for aprox 250 users.•Assisted with support of local file servers.•Assisted with management of regional computer fleet (aprox 180 workstations).•Managed the regional network dial-up remote access server.•Responsible for regional account maintenance.•Provided support for regional network infrastructure.

Columbia, Sc

•Assembled computers and setup custom configurations for individual customers and businesses.•Setup and configured networks for local small business, local government agencies, and law firms based on Windows and Novell.•Supported maintenance agreements for local client networks.

Columba, South Carolina

•Managed retail store front to provide a Saturday schedule supporting walk-in clients and computer assembly. •Worked flexible schedule due to attending the University of South Carolina providing on-site support and network configuration for local small business, local government agencies, and law firms based on Microsoft Windows and Novell Netware networks.

B.S. Management Science, Management Science

B.S. Information Technology, Computers