•Solved English and Spanish speaking customers’ problems by identifying hardware products that aligned with their needs•Identified ~20 high-cost products with abnormal theft rates and adjusted anti-theft procedures on a case-by-case basis, saving The Home Depot tens of thousands of dollars annually•Verified the arrival of ~$200,000.00 worth of goods every Saturday morning

Diagnosed and reported problems with product prototypes through multiple development stages until release.· Aided in the successful launch of the HyperX Pulsefire Haste, HyperX Cloud II Wireless