RGC is a consulting agency for outsourced services and projects such as payroll processing, organizational development, training, administrative management tasks, developing required documentation with regard to policy and procedures and standard operating processes. We provide consulting with DOL and FMLA/FLSA compliance and requirements.To support small businesses in the community to help create and provide economic sustainability.

Works with the leadership team to design, build, and execute employee and leadership programs to maximize employee performance, ensure a strong and diverse talent pipeline, implement succession plans for key management and supervisor roles, and build team effectiveness. This position will also assist the Director of Human Resources and Organizational Development and the Manager of Human Resources with policy and personnel strategies, compensation strategy, and provide day to day support within the HR team. The incumbent will demonstrate a commitment to the TLCPL’s mission and values including being welcoming, innovative, objective, accountable and collaborative.

Leader in Strategic ManagementAn Agent of change in culture, diversity and inclusion. Effecting organizational growth and development in operations. Developing departmental plans and standards with an inclusive environment for all employees. Promoting standards of excellence both to internal and external customers and all stakeholders.

Develops and administers various human resources plans and procedures for all company personnel.Plans, organizes, and controls all activities of the department. Participates in developing department goals, objectives, and systems.Implements and annually updates compensation program; rewrites job descriptions as necessary; conducts annual salary surveys and develops merit pool (salary budget); analyzes compensation; monitors performance evaluation program and revises as necessary.Develops, recommends, and implements personnel policies and procedures; prepares and maintains handbook on policies and procedures; performs benefits administration to include claims resolutionConducts recruitment effort for all exempt and nonexempt personnel, students, and temporary employees; conducts new-employee orientations, employee relations counseling, outplacement counseling, and exit interviewing; writes and places advertisements.Establishes and maintains department records and reports. Participate in administrative staff meetings and attends other meetings, such as seminars. Maintains company organization charts and employee directory.Evaluates reports, decisions, and results of department in relation to established goals. Recommends new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed.Prepares reports and other data collection to research employee turnover and absenteeismAssists in compliance and assuranceOversees and implements employee benefits and claimsConsults legal counsel to ensure that policies comply with federal and state lawMaintains partnerships with colleges to continue networkingMaintains continuity of work operations by documenting and communicating actions, irregularities, and continuing needs.Serves and protects the agency by adhering to professional standards, agency policies and procedures, federal, state, and local requirements, and CARF standards.

Administers various human resource plans and procedures for all organization personnel; assists in the development and implementation of personnel policies and procedures; prepares and maintains the employee handbook and the policies and procedures manual.Participates in developing department goals, objectives and systems.Administers the compensation program; monitors the performance evaluation program and revises as necessary.Performs benefits administration, including claims resolution, change reporting, approving invoices for payment and communicating benefits information to employees.Files EEO-1 report annually; and maintains other records, reports and logs to conform to EEO regulations.Conducts recruitment effort for all exempt and nonexempt personnel; conducts new-employee orientations; and writes and places advertisements.Handles all stages of onboarding and off-boarding.Participates in administrative staff meetings and attends other meetings and seminars.Maintains company organization charts and the employee directory.Assists in evaluation of reports, decisions and results of department in relation to established goals. Recommends new approaches, policies and procedures to continually improve efficiency of the department and services performed.Maintains human resource information system records and compiles reports from the database.Maintains compliance with federal, state and local employment and benefits laws and regulations.Competencies Communication.Consultation.Ethical Practice.Global & Cultural Awareness.HR Expertise.Relationship Management.

Preparation and processing of multi-state, multi-location, weekly and biweekly payroll for all employees across all subsidiary brands.Troubleshooting payroll problems and interfacing with employees on payroll matters. Recording and processing off-cycle payroll corrections and adjustments, as needed.Maintaining, monitoring, and administering state withholding and unemployment accounts across all states.Administering all benefit programs, including enrollment, audits, and fielding employee questions regarding benefits eligibility, cost, and coverage.Responding to and administering unemployment claims, employment verification's, garnishments, levies, and workers compensation claims.COBRA and leave record keeping, tracking, and compliance.Departmental records retention and organization.Performing reports and audits of payroll and benefits on yearly and as-needed basis.Consistently looking to improve the internal controls and processes within the payroll, tax, benefits, and compliance frameworks.Individual project management within areas of responsibility.Administering recruitment efforts, including drafting and posting job descriptions, monitoring, organizing, and screening resume submissions, scheduling interviews, tracking candidates and managing open positions, and performing reference checks.Onboarding new employees, including inputting information into HRIS system, conducting onboarding and new employee training, performing criminal background checks, and serving as a resource for new employees during their probationary period with the Company.Processing employee terminations and separations, including exit interviews.Conducting or facilitating employee investigations, as necessary.Coordinating employee training, including researching options, scheduling sessions, tracking employee attendance and completion, and maintaining vendor relationships.

Plan Management/Client Consulting - Acts as the subject matter expert for all service specific and common client requirements; accountable for requirements changes through Operations Managers.Leads and facilitates updates for all applicable requirements documents for plan provisions, administrative events, interface documentation, and delivery channel documentation for clients in ongoing delivery. Leverages others (Benefits Operations Managers) where appropriate.Participates in analysis discussions to ensure the provision requirements match the technical specifications for clients in ongoing delivery.Provides subject matter expertise to client, client team, shared services, and supporting services on plan provisions and ongoing processing concepts for clients in ongoing delivery.Serves as primary resource to client, client team, shared services, and supporting services in the translation of requirements. Client ManagementParticipates in internal and external acceptance review process for clients in ongoing delivery, prepares materials for and attends quarterly meetings.Conducts ongoing client status meeting.Manages ongoing delivery of Annual Enrollment (Health & Welfare only).Records and reviews project scoping, budgeting and change order records along with the Lead Systems Analyst(s).Shares his/her own in-depth client understanding with others, and uses that understanding to identify ways clients can be better served; coaches others on providing high quality service and building strong client relationships; and uses client knowledge to anticipate needs. Exhibits intuition, and displays willingness to tap into prevalent data.

Managing company benefits enrollments processes and annual open enrollment, renewals for health and welfare insurance benefits.Weekly payroll updates, and management of new acquisition accounts.Also work closely with sales and implementation of new client accounts.

I manage the day to day operations for client accounts with regards to HRIS updates, eligibility, benefits administration, onboarding and group insurance and manage the carrier and vendor relationship.

My role consisted of ensuring accurate data for RFP's was sent to carriers for all client renewals for their benefits. As a member of the leadership team I was part of the developing strategy for employee engagement, and increasing each of my teams rigorous attention to detail so that each task and project was done right the first time. Implementation and transition of new accounts, as well as managed and monitored the ongoing process for administering service to all clients. Work with recruiting to hire the right people for the job. Completed performance appraisals and administered progressive discipline including coaching and development of employees under my management.

Direct management of National Accounts with regards to renewals, annual enrollment, Cobra, FSA and shared services with Health & Welfare administration and ongoing services.

MANAGEMENT SKILLS:Developed budgeting for compensation and bonus structure by departmentConduct face to face meetings with clients, carriers, and vendors to focus on business needs, and increase alignment with all business partners to ensure client retention and businessPoint of contact for escalationsBusiness retention and growth, by managing, and conducting quarterly client service surveys, executive call summary, and face to face site visits to improve relationship, and increase communication which stimulates and enriches business.