Rashod Chism Email & Phone Number

Baltimore, Md, Us

Baltimore, Maryland

- Manages the on-site leadership team for the DC Baltimore Enjoy Market which comprises of a team of around 60 telecom sales experts that service AT&T and Apple customers in Maryland.- Supports long-term strategy by presenting case studies and action plans to C-Suite executives that help build the revenue and operational programs.- Responsible for the recruiting, onboarding, training, and development of every employee within the market. Personally developed employees as internal candidates for various leadership roles both within the DC Alexandria market and outside markets.- Ensures that the sales team consistently provides an excellent customer service experience to about 1,800 customers each month and the team averages an NPS of 90%.

Parkville, Md

Lead sales and store KeyholderPerform daily opening and closing tasks such as but not limited to counting money in drawers, taking deposits to the bank, inventory counts, and store cleaning.Train new employees on company policies and proceduresProvide excellent customer service through processing DirecTV installations, new phone lines and upgrade transactions

Owings Mills, Md

Prospect and follow-up with leads.Build and maintain client relationshipsProvide solutions for client needsRecord/edit vocals/production

Towson, Md

Installed, repaired and tested PC/Apple/Android systems.Cleaned work sites, including hauling debris and trash, cleaning tools and storing equipment.Counted cash drawers and made bank deposits.Reordered inventory when it dropped below predetermined levels.

Towson, Md

Work with end users to identify and troubleshoot issues according to client standards.Use database to assist customer with account management in call center environment.Resolved problems with malfunctioning products.Provided on-call support for critical issues.Used ticketing systems to manage and process actions taken.Demonstrated professionalism and courtesy with customers at all times.

Towson, Maryland

Maintaining computer networks including mainframes, VPNs, routers and other physical hardwareInstalling and configuring network equipmentCreating firewalls and updating virus protection software and data security systems to keep data and communications protectedMonitoring computer systems to improve network performance for all systemsTroubleshooting, resolving, and communicating networking issues to other employees and managementInstalling software/hardware on site.Implementing disaster recovery procedures Maintaining current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems

Baltimore, Maryland Area

Assist with technical support phone calls and trouble tickets.Assist with resolving software and hardware issues.Provide testing support of applications and products as needed.Perform other duties and assist with special projects as assigned.Assist with the creation and review of technical support documentation.

Baltimore, Maryland Area

An intensive one-year program that prepares students to develop technical skills, professional skills, and earn college credits to obtain a corporate internship.

Responsibilities included customer assistance, maintaining a clean environment, understanding and explaining paint product information, as well as placing inventory orders and general office work.

Filing/photocopying/faxing office documentsGreeted customers and directed them to appropriate resourcesAnswered multi-line telephones

Telecommunications

Education record

Major: Information Technology Year Up Baltimore, Baltimore, MD

High School Diploma, General Studies