Rob Horton Email & Phone Number

Rochester, Ny, Us

https://branded.me/rchortonExperienced Outside Technical Sales, Account and Product Manager with proven ability in utilizing technical experience & solutions selling to improve processes, sell, promote, & position the product, while increasing customer awareness, confidence, & brand recognition. I leverage product quality along with personal and company strengths to position and promote the product and feature sets, building brand value, increasing and retaining customer base. I also provide “one stop-shopping” through the complete sales process with demonstrated ability to understand individual customer needs and tailor a product solution by utilizing a unique knowledge built upon a solid foundation of hands-on electrical/mechanical product/system build and applications, National Field Service and Sales, and 20+ year history of establishing and maintaining strong customer/client relationships. Currently seeking a position where I can contribute my sales and interpersonal skills along with my technical experience (electrical, mechanical, hydraulic, pneumatic) to make a visible impact, in a diverse, growing, and rewarding environment.

Syracuse, New York, Us

Technical Industrial Sales (Road Warrior) and account mgmt. 200+customers, $1mil in sales, 18%+ growth, central Ny into upper Pa. Existing and cold calling.Customers served: Private and Public, Industrial, municipal, commercial, OEM's, Mfg's, quarries, energy, lumber, mining, bakeries, food handling, wrapping, packaging, Health care, water treatment plants (pure and waste), laundry services, Engineering and construction, etc. Products sold include but not limited to:Industrial and MRO, Electric motors,(NEMA and Metric) Motor repairs, couplings, pump repairs.Enclosures, panel products, & Panel Systems - new and re-manufactured- field servicing, installation and start up. AC Variable Frequency Drives and DC drives, engineering, and start up services.Automation controls, meters, clutches and brakes.Servo and servo repairs.Transformers, MCC's, bucket components and repairsPT products - Belts, sheaves, reducers, etc. Motor Management, training on motors and drivesetc. Servicing accounts and providing personal attention independently from Home office environment. Collaborate with office inside sales, engineering, and field servicing in a team effort to provide excellence in sales, service, support, and providing solutions to save the customer $, limit downtime, reduce overall inventory levels, while increasing customer satisfaction and retention.

Rochester, New York, Us

Regional & National Sales, Applications, & Account Management for electric motor controls with 16% growth in territory sales.• Bridge departments and vendors to streamline process, promote existing and advise on new product features and strength requirements, champion the product and brand.• Product Positioning. Develop p/n build structure & spec. data/ feature listings for website inclusion, sales support, & marketing. • Proficient using individualized & personal attention & technical knowledge to competently understand the issue, increase customer confidence, & gain the sale while increasing customer base. • Handle sales projects where increased technical & systems application experience required. • Prospect & communicate with new and potential customers, grow new accounts & regain lost business using brand promotion & ability to handle the entire sales process from initial contact, through quote & sale, to final follow-up.• Respond to customer inquiries & determine product/feature set requirements. Develop detailed quotes, coordinate with outside sales & engineering to close the sale, & increase new business.• Use individual initiative to create and manage database for both Vendor and in-house repair/warranty processes to prioritize, improve the procedures, & reduce turnaround times 35-45%.• Orchestrated vendor accountability providing technical analysis while reducing co. warranty costs 18%.• Vendor, customer, & sales coordination – Continuous status updates, no surprises. Promoted “team” approach so all parties working fairly to provide a working solution, customer satisfaction, & mutual prosperity.• Training to new & existing employees, develop and present product training & feature comparisons.• Warranty Determination. RESULTS: These efforts decreased turnaround times, increased sales, customer satisfaction, & retention, increased sales teams capabilities, decreased company warranty costs while maximizing margins.

Bloomfield, Ct, Us

Electrical & technical sales support to all 200+ branch sales locations to increase sales, margins, and customer retention by providing application & sales assistance, expanding branch & individual technical capabilities, company, brand, & product awareness/understanding. Products include (but not limited to) all electrical, Enclosures, panel systems & components, sensors, motors, drives (VFD's, dc drives), starters, soft starters, disconnects, power supplies, HMI's, Light curtains, Safety equipment, etc.Other skills Utilized include: • Marketing support - Develop newsletters, product selection, sourcing guides/data sheets, manufacturer cross-reference guides & interchanges, product research & comparisons - $, features, part numbers.• Application engineering, product & system knowledge. Working with sales and/or directly with the customer.• I provide the “tools” & then influence & motivate to increase proficiency. • Awareness & understanding of the competition.• Create concise quotes & BOM’s.• Ability to prioritize projects, response times & assistance. • Recommend mfg., product, & price to maximize margins.• Grew profitable market share by presenting value-added services• My passion is in training people, be it through online, in office, or hands-on in the field. I develop & present extensive product, sales, & associated selling training - PowerPoint presentations, technical writing maintenance & parts interchange instructions. • Create & maintain vendor database – Product sourcing (Excel).• Build supplier relationships: Research, evaluate, recommend, support.• Identify & recommend to corporate on branch & individual sales member training to increase individual competency and overall branch capabilities. • Employee mentoring & advisement. • Excellent interpersonal skills. Build segment reference, sales relationships, promote company sprit. • Remain current in field by reading trade journals & vendor catalogs, discussions with engineering.

Bloomfield, Ct, Us

• Total Panel layout, construction, wiring, and testing• Created and priced BOM and component layout. • Assembly Team Leader-  Review project with employee prior to job initiation  Review assemblers component layout - door and panel, prior to construction  Instruct individual assemblers for conformity in overall product build.  Final testing  Lead and facilitate production employees in the concept of continuous improvement and employee teams.  New employee training When there was an emergency shipment and a crunch for build time, I was considered the go-to person as I was know to not only excel, but willing to put the extra effort and time commitment to get the job done.

• Maintenance and preventive maintenance of:  Mechanical/hydraulic equipment (Blow molding)  Plant conveyor systems.• Organized Maintenance and parts storage areas, advised manager of inventory levels on critical parts.• Mechanical, hydraulic, electrical, and pneumatic systems

Rochester, New York, Us

Recognized proficiency in servicing, training, and selling – I put in the effort, skills, and dedication to handle the key accounts (international and domestic) and be the Field Engineer of choice.• Key account management - Extensive domestic and international travel.• Chemical pump and system applications/technical support – Product/ system analysis.• Quoting – Sales - Product costs, Field service and training costs.• Field expertise and performance:  Pump/system diagnosis.  Repair, preventive Maintenance (P.M.), upgrades, new installation start-up & certification.  Extensive customer training - Classroom and hands on field site training.  Sales support - Product sales presentations and brand promotion. • Inter-departmental collaboration. Sales, engineering, assembly, and field service.• Individual and group scheduling responsibilities and management.• New Employee Training and monitoring.• Product technical writing - maintenance procedures and manuals.• Govt. Security clearance at Nuclear Power Plant and reclamation facility.

Ironcrafter:Mechanical/Hydraulic equipment Mfg. (Brakes, Shears, Power Units)Manager Field Service Group & Field Service Technician• Customer and new employee training• College, School, and BOCES student training. Equipment use Safety• Customer servicing and satisfaction: Address, mange, and resolve customer concerns and issues Manage disgruntled customers to maintain customer retention and satisfaction • Total product build, mechanical, hydraulic, and electrical controls• Field Service scheduling and performance• Maintenance and Preventative maintenance• Upgrades, mechanical and controls• Warranty determinations• Trade show demonstration• Extensive national travel.• Forklift (Forktruck) certification and use, indoor and outdoor • Shipping and receiving

Continuing Towards Associates In B.A., Business Administration

Personal Study, Networking

Business Administration And Management, General