Cultivated a diverse national team by aligning technical skillsets, customer outcomes, and cost structures to achieve the right balance of expertise and profitability, ensuring the right people are in place at the right costs to deliver high-quality results while maximizing margins.Partner with sales, solution architects, and channel teams to align delivery strategies with business goals, driving client adoption and success.Developed and led CDW’s go-to-market strategies for Microsoft Teams and Microsoft Co-Pilot for M365, establishing the company as a leader in collaboration technologies.Oversee project escalations, team performance, and delivery methodologies to ensure high-quality outcomes and client satisfaction.Shape and implement the services vision for the Communications technology portfolio, focusing on scalability, efficiency, and innovation.

Provided technical oversight and strategic guidance for the delivery of unified communications projects, ensuring quality and alignment with organizational objectives.Mentored and developed consultants, fostering a high-performing team aligned with industry best practices.Collaborated with clients to align technology solutions with business needs, driving successful project outcomes.Modernized client infrastructures through key projects, including transitions to advanced collaboration platforms and automation initiatives.Standardized delivery documentation and frameworks to ensure consistency and success across engagements.

End-to-End Delivery: Designed and implemented Cisco VoIP and networking solutions, managing projects from presales through completion to meet client-specific requirements.Operational Enhancements: Delivered advanced collaboration solutions, such as customized contact center scripts and automated workflows, improving client efficiency and user experience.Stakeholder Engagement: Partnered with internal and client teams to align technical deliverables with business needs, ensuring successful project execution and stakeholder satisfaction.Process Optimization: Introduced tools and workflows that reduced project delivery time and improved resource allocation, contributing to operational success.

Technical Leadership: Provided Tier 3 support for enterprise VOIP and network systems, ensuring reliability and continuity for critical business operations.Resiliency and Security: Designed and implemented network redundancies and security protocols, enhancing system performance and minimizing downtime.Process Standardization: Standardized configurations and documentation practices, improving consistency and efficiency across the enterprise network.Client-Focused Solutions: Partnered with stakeholders to implement cost-effective and scalable network solutions, aligning with business objectives.

Disaster Recovery Leadership: Designed and implemented the Marine Corps Reserve Network's continuity of operations (COOP) plan, ensuring uninterrupted functionality during Hurricane Katrina.Operational Scaling: Supported large-scale NMCI switch factory operations, efficiently configuring and deploying multiple sites weekly.Cross-Functional Collaboration: Partnered with government and private stakeholders to align network infrastructure with mission-critical objectives.Process Improvement: Introduced workflows and tools that enhanced deployment accuracy and reduced errors across network operations.

Customer Support Excellence: Delivered Tier 2 support for network systems, troubleshooting complex issues and ensuring seamless connectivity for customers.Technical Communication: Bridged technical concepts for non-technical users, enhancing customer understanding and satisfaction.Operational Efficiency: Streamlined equipment installations and configurations to support timely service delivery and minimize disruptions.