As a Business Development Director, I’m responsible for researching & developing potential new products & services, making recommendations & playing a key role in client retention. I was in charge of maintaining & growing a long-term partnership with our clients by continuously proposing solutions & plans that meet their objectives. Understand the target markets, including industry, company, project, & company contacts, & which sales strategies can be used to attract clients. Work closely & professionally with operations & management to ensure client satisfaction and growth through feedback & suggestions. Ensure all internal reporting is completed accurately and within agreed deadlines. As a Sales Manager, I was responsible for supervising and organizing our sales team. I was also in charge of managing organizational sales by developing sales strategies, meeting planned goals, and coordinating with the other departments such as IT, devising scripts for sales cold calling, lead generation, and utilizing a CRM tool. I was tasked with overseeing the activities and performance of our sales team by tracking sales goals, setting individual sales targets, facilitating the ongoing training of our salespeople, and appointment setters.I’m an expert in lead generation & qualification, prospecting, negotiation, and handling customer support via phone, email, chat, or text. I’m an excellent and adaptable team player who cares about you and your business. Being a forward-thinking realist, I look ahead and base my judgment on consistent data, human psychology, and reliable expert opinions.I’ve been in the outsourcing industry for over 9 years and what makes me stand out is the ability to come up with a solution & the genuine care to help. I'll be your calm within a storm, steady, & I enjoy doing the necessary mundane objectives. I can help you with lead generation & management, cold calling, product & research-based tasks, product listing, product image editing, optimizing product lists, spreadsheet work, managing pricing & inventory, fulfilling orders, analyzing insights, competitor analysis & market research, handling customer support, processing returns & exchanges, bookkeeping, email management, and prospecting.I’ve driven consistent key performance indices (KPI) such as customer satisfaction (CSAT), first call resolution (FCR), the average speed of answer, and service-level agreement (SLA) for my team and communicated best practices to achieve such feats. Excellent communication skills and time management, while requiring minimal supervision.