Chris Wallace Email & Phone Number

1 Porsche Dr, Atlanta Ga 30354

Greater Atlanta Area

Greater Atlanta Area

Led all operational elements for four specialty retail store experiences and a marquee corporate Attraction called The World of Coca-Cola. Led a team of 5 General Managers, 30 Associate Store Managers, and 205 Hourly team members to deliver a premium branded guest experience. Delivered all financial results and key metrics for retail and Museum Experience Operations. Maintained inventory management for all retail store operations and two warehouse operations. Spearheaded project to strengthen and modernize payroll and scheduling operations for all locations. Delivered ahead of schedule on budget and optimized labor use driving double digit savings. Due to success Company deployed the solution to 7 Coca-Cola Plant operations in 2018. Managed vendor operations for three photo imaging operations and Atlanta based F&B with total revenues of 3.2M. Delivered 10% revenue growth through technology and menu enhancements.Led workforce and talent management initiatives including recruiting and hiring, reaching headcount targets while maintaining guest service and revenue goals.Drove a focus on inventory data integrity and supply chain management, balancing seasonal shifts and needs of the business to maintain margins and consistent profitability.

Greater Atlanta Area

Provided leadership and direction for all operational elements for three Atlanta based specialty retail store experiences and a corporate Attraction called The World of Coca-Cola. Led a team of 3 Retail Store Managers, 12 Associate Store Managers, and 75 Hourly team members. Ensured safe operations for front of house and back of house operations. Invested and designed staff training and development programs to deliver financial, guest experience, and staff engagement results. Managed P&L for all operations, increasing profitability year over year through service selling, inventory controls, and visual merchandising standards.

Orlando, Florida Area

Led operations for Disney’s Animal Kingdom retail. Managed P&L, capital and planned work budgets. Developed retail assortments and visual presentation strategies. Responsible for all operational elements and guest experience. Provided direct leadership for a team of 9 Guest Service Managers and up to 200 cast members.