Radu Mihai Ciocan Email & Phone Number

Iași, Is, Ro

Iași, Is, Ro

Iaşi, Romania

Helping teams to perform by developing and implementing company-wide Agile and customer-focus initiatives. Acting as mentor & trainer.

Iaşi, Romania

Managed a 2 data-oriented customer portfolios acting also as Scrum Master. Worked on improving Scrum and delivery performance. Led customer management initiatives and worked on increasing engagement and customer focus.

Iasi County, Romania

Worked with customer in building a vision and objectives for a new presentation and sales website. Organized and held product discovery and value mapping sessions. Translated requirements in actionable items for the development team. Managed product backlog items and sprint planning.

Bucharest, Romania

Enabled new business opportunity by setting up an Amazon Seller account. Created product catalog and organized shipments.

Our Retail Business Services (RBS) team is an integral part of Amazon online product life-cycle and buying operations. The team is designed to ensure that Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team’s primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.• Managing catalog expansion operations for the Business Industrial & Scientific (BISS) store• Leading a 30+ member team across functions and roles• Leveraging partner feedback to constantly improve quality of service• Offering on-site support for stakeholders throughout EU• Coordinating global projects with remote teams • Defining business goals and building solutions • Coaching talent, unlocking performance within teams• Supporting hiring with 150+ recruiting cycles to date• Writing business narratives • Working with SMEs on improvement projects• Using Lean & Six Sigma to streamline operations• Driving organizational leadership programs• Managing corporate blog and internal communication

• Monitoring performance KPIs for team and individuals and working on deviations• Defining processes and writing SOPs• Performing quality audits and root cause analysis • Proposing and implementing automation solutions • Training new hires and assuring ramp-up within expectations• Participating in stakeholder calls and provided management support

• Working on populating and editing content for Amazon’s product catalogs• Interacting and coordinating with vendors and manufacturers to help ensure a smooth data flow• Participating in the identification and correction of catalog errors• Creating reports regarding work received and work performed

Piatra-Neamt, Neamt, Romania

Family owned business providing household services to private residences and office spaces. Managed a portfolio of up to 50+ clients. Rated twice in top 50 best small enterprises nation-wide.• Handling daily office administration• Planning workforce activities and logistics• Interacting with clients, offering support and guidance• Promoting and marketing the business• Interviewing and hiring staff• Assisting in business development activities • Participating in client meetings and contract negotiation

Master Of Science (Msc), Business, Management, Marketing, And Related Support Services

Activities and Societies: Universiteit van Tilburg Alumni

Licentiate Degree, Social Sciences