Régis Clerc Email & Phone Number

Australia & New Zealand

South Melbourne, Victoria, Australia

Région De Melbourne, Australie

Région De Melbourne, Australie

Anaconda is Australia’s largest outdoor and adventures superstore.Key responsibilities:• Provided assistance and counsel to the customers for any product inquiry.• Provided sales and after-sales services.• Managed stock inquiries: stock checks through SAP and co-ordinating product transfers from one store to another.• Front line customer service: welcoming customers and completing transactions.• Ensure that the store’s merchandising and presentation was optimised to corporate standards.• Supervised the in-store rock-climbing pinnacle: supervising customer experience (reception, payment, training) and dealing with all the safety issues related to the activity.Key achievements:• Successfully fitted in a dynamic and multicultural team whiling gaining in autonomy, providing superior customer service.• Proactively adapted myself to the retail business and its requirements.• Positively matched the Australian customers expectations and culture.

Villers-Cotterêts

Volkswagen Group France (VGF) is the French subsidiary of Volkswagen AG. Its mission is to commercialize in France the products, parts and accessories of the five brands: Volkswagen, Skoda, Audi, Seat and Volkswagen Utility.Key responsibilities:• Controlled all the orders coming from the export market partners (French overseas territories and Africa) and some special clients located in France.• Administrated the sales of parts and accessories of all the brands of the group towards the export market.• Logistically supervised the sales of parts and accessories, working in tight collaboration with the export preparation service of VGF and the different forwarding agents (including air and maritime freight).• Guaranteed best practice level of communication between VGF and its export partners, crucial factor to customer satisfaction and loyalty.• Supported colleagues and Senior Management to better handle the change of operating software in the Export Department.• Participated in the recruitment process of my successor.Key achievements:• Succeeded in maintaining a growing turnover in the export department (8,5 M € in 2011). • Centrally facilitating enhanced communication between VGF and its export partners• Played an important role in maintaining the performance and efficiency of the Export Department during a transition period whereby a change of operating software was implemented into the Parts and Service Direction of VGF.

Guadeloupe

CLODESVAL Finances is a consulting firm operating in different fields such as entrepreneurship, business strategy, tax optimisation and grant applications.Key responsibilities:• Participated in the actual creation of a start-up company including various administrative procedures related to the company’s set up as well as the creation of the company logo.• Collaborated to consulting missions in Entrepreneurship and business strategy – business plans and cash plans realization.• Construction of different legal documents such as employment contracts, payment orders or mortgage contracts.Key achievements:• Critical contribution to the company creation and development.• Successfully carried out a consulting mission related to a company creation.• Increased proficiency of a legal environment.

Master Of Business Administration (Mba), International Business/Marketing/Strategy, Distinctions

Master'S Degree, Business/Commerce, General

Activities and Societies: FDI - Student association in charge of the organization of the Gala INSEEC.Master’s degree in Management.

Classe Préparatoire Hec

Pre-Business Administration courses to prepare for the entrance examinations to French Management Schools.