Rachel C. Email & Phone Number

Reno, Nv, Us

Longmont, Colorado, United States

Managed and optimized all sales tools and systems from end-to-end, including HubSpot CRM and Xait CPQ. Facilitated informed decision-making and enhanced overall effectiveness of sales systems. Led the development of all processes, methodologies, and sales organization support/enhancements with a keen focus on continuous improvement, ultimately driving revenue and business growth. Ensured seamless interdepartmental collaboration with finance, engineering, manufacturing, project management, executives, and more.➜Transformed the sales department by building a robust sales operations program from the ground up, hiring a full-time CRM analyst, managing 2 direct reports (including a team manager), and indirect functional leadership of a 25+ person sales organization.➥Established and refined multitudes of sales processes, contracts, terms, pricing analysis and updates, systemic overhauls and enhancements, training & development; all leading to significant improvements in operational efficiency and sales effectiveness.➥Successfully completed an overhaul and relaunch of the HubSpot CRM system; transformed it from a state of complete systemic failure and total lack of user adoption into a fully functional and beneficial tool, resulting in significant increased user engagement, pipeline accuracy, reporting, and ROI.➥And much more!

Reno, Nv

In this capacity, I managed the development of a growing global sales department, including data accuracy and maintenance, branding, marketing strategy, reporting, and customer service. I reduced administrative efforts of sales team members and introduced process improvements to enhance department efficiency and sustainability. I managed a cross-functional international team overseeing sales, order-to-delivery, freight management, and customer service. I developed a service-focused customer journey leveraging data-driven insights to optimize lead generation and ensured seamless project delivery. Highlights from this role include:➜Achieved significant growth in an immature business startup environment by introducing operational agility and implementing new systems and processes.➥Improved business processes by developing multiple tools and systems using Smartsheet and organizational procedures, including a warehouse management system with quotes, tech info, and meeting notes.➜Served as a Business Advisor and SME for strong messaging, including internal and external communications, promotional materials, product marketing, professional business content, and trade events while concurrently fulfilling Corporate PR Spokesperson responsibilities.➥Increased brand awareness by approx. 20% and improved customer satisfaction ratings by leading marketing/branding strategies and managing events from planning to execution while earning recognition from customers and colleagues for process optimization.➜Served as a Senior Contract Negotiation Manager to manage sales, non-disclosure, operational, distribution, storage, partnerships, terms, and pricing.➥Drafted and reviewed contracts, highlighted major contract risks, and handled contract disagreements, timelines, and supply chain issues.➥Negotiated up to 10 non-disclosure agreements a week, contracts for investment purchases, and other legal agreements.

Carson City, Nevada

I managed a marketing program of $2.5 million a year by directing 5 marketing specialists in overseeing digital and database marketing, email campaigns, community outreach, and internal marketing initiatives, including HR culture marketing and website synchronization. I headed banking website management projects while meeting legal requirements and ensuring up-to-date patron communications. I collaborated with multiple agencies to conduct market research and execute strategies, including independent open market/member surveys, focus groups, database trends, and demographic insights.Highlights of accomplishments in this role include:➜Developed memberships in the challenging financial industry by driving strategic campaigns, targeting a younger audience, and motivating individuals to switch banks. Implemented incentives for new memberships and launched a successful branch campaign.➥Spearheaded an internal marketing competition across branches, surpassing the new membership goal by an impressive 750% resulting in a substantial achievement for the company.➜Boosted growth by developing customized promotional campaigns and messages for 6 different business units, including credit unions, commercial lending, insurance, commercial services, mortgages, and financial services.➜Designed and initiated plans for high-impact multi-media, print, digital, and state-wide B2C marketing and communications with a focus on achieving the objectives of parent Credit Union and subsidiaries.➜Received positive feedback from internal customers and stakeholders for leading successful marketing campaigns and demonstrating commitment to impactful marketing: team received multiple awards for a successful campaign.

Sparks, Nevada

I delivered global B2B leadership for marketing communications, front-end business analytics, sales, advertising, events, literature, branding, website content, community outreach program, and ‘Voice of the Customer’, including automated survey creation, maintenance, tracking and reporting, and strategic interpretation with direct influence into process improvement and customer experience enhancement.Highlights of accomplishments in this role include:➜Co-established and implemented Salesforce CRM platform and designed a sales forecasting model predicting +98% sales accuracy over multiple years.➥Trained global sales and marketing departments on newly implemented CRM and served as SME for all areas of Salesforce related to process, utility, data mining, reporting, and expansion.➜Maintained coordination between manufacturing and project management for building and shipment of specialized cryogenic liquefied gas pumps and turbine expanders while streamlining multiple areas of inventory and production.➜Played a key role in accelerating company growth by optimizing existing processes, improving business efficiency, and making data-driven decisions.

Reno, Nevada, United States

Freelance editor for a first time, ESL author

Mccarran, Nv

Work scope: Inbound Logistics, Production, Technical-MRO Purchasing.I managed inventory control system, processes, and data, including MRP, back-flushes, receipt and delivery reconciliation, formulas, bills of material, data flow and KPIs. I oversaw raw materials and packaging pipeline for the manufacturing facility and supervised ingredient warehouse, storage quantities, and replenishment activities. I supported EDI/vendor-managed inventory initiatives by expanding connected vendor base, maintaining company-vendor relationships, and streamlining data exchange. I worked with domestic and international trucking, rail, air, ocean, and intermodal shipping carriers.Highlights of accomplishments in this role include:➜Headed 4 domestic locations’ capital, MRO, and services procurement while ensuring sustainability of the entire process, including purchase requests, terms and pricing negotiations, contracts and purchase orders, internal departmental engagement, and performance management.➜Implemented “Mars Bucks” for an on-site safety program using sister corporations under the Mars-parent organization, which expanded to multiple locations and nationwide recognition.➜Decreased inventory and logistics costs by $667K+ by executing Kaizen Event and pull strategy system for packaging, consumables, and vital materials.➜Improved site packaging inventory accuracy from 65% to 95% and minor ingredients from 75% to 98% by introducing new processes for cycle counts, root cause analysis, and better material management.➜Achieved significant reduction in total logistics costs by increasing load utilization, re-negotiating lane costs, and hedging other areas of the business.

Hillsboro, Oregon

Materials & Warehouse Manager➜Overall responsibility of the material-services crew (40+ person team) including an 8-person team of cycle counters and inventory control. [also carried additional 25-30 temporary employees, totaling a team of over 70]Manufacturing/Operations Manager➜Management of a fast-paced, high tech facility’s manufacturing floor and all activity, processes, KPIs, and employees within (30+ person team).

Auburn Hills, Michigan

Sparks, Nevada

➜Direct liaison between on road drivers and customer base. Fast-paced environment including crisis resolution, customer shipment research, and on road crew support. Maintained extremely close relationship with air–freight portion of the business and cross-hub activity.➜Management of daily dispatch office operations. Response and resolution of daily emergencies. Dealing directly with customers and resolving delivery problems. Supervision of 40+ on-road employees and timecard reporting. Producing and delivering reports. Trained in over 8 different software programs for UPS use. Proficient communication and phone skills.