Rita De Cássia Lobo Email & Phone Number

County Dublin, Ireland

• Managing customer queries and requests (about 60 daily) across various channels (chat, e-mail and phone).
• Ensuring all customer communications are logged and managed through to closure using CRM.
• Reviewing and tracking customer complaint resolution and ensuring that customer expectations are exceeded against response KPI's.Achievements:
• Maintained agreed customer service operation levels and standards.
• Often overarching individual KPIs and targets.

Dunboyne, Meath

• Overseeing office administrative activities while ensuring efficiency and compliance with corporate and legal policies.
• Accountable for facilities management, vendor management, purchasing and logistics operations.
• Managing the entire Customer Order Process using CRM, including order acknowledgement, order processing and document management.
• Finding, assessing and selecting suppliers.
• Managing accounts payables and accounts receivables (from pitty cash to bills/invoices payments and collections) and assisting with payroll data processing.
• Creating and maintaining information in internal databases.

Louveira, São Paulo, Brazil

• Procuring production material, MRO materials, and services, including electric, hydraulic, automation, PPE, metals and industrial supplies.
• Placing and following up on POs and payment approvals to ensure the procurement process goes smoothly.
• Analysing stock requirements and inventory to assure that material, supplies, and services are available as required.
• Conducting strategic activities related to the purchase process, including cost optimisation, capacity management, long term agreements, improving supplier performance.
• Compiling records of items purchased, costs, deliveries, product performance, and inventories, analysing data and ensuring the company's needs are met.
• Monitoring and forecasting upcoming levels of demand, generating, managing, and reconciling forecasts and schedules.

Jundiaí, São Paulo, Brazil

• Procuring production material, MRO materials, and services, including electric, hydraulic, automation, PPE, metals and industrial supplies.
• Placing and following up on POs and payment approvals to ensure the procurement process goes smoothly.
• Analysing stock requirements and inventory to assure that material, supplies, and services are available as required.
• Conducting strategic activities related to the purchase process, including cost optimisation, capacity management, long term agreements, improving supplier performance.
• Compiling records of items purchased, costs, deliveries, product performance, and inventories, analysing data and ensuring the company's needs are met.
• Monitoring and forecasting upcoming levels of demand, generating, managing, and reconciling forecasts and schedules.

Itupeva, São Paulo, Brazil

* Responsible for inputting and updating customer details in the MIS system to maintain a database of customer profiles required for repeat business.* Managing the documentary collection role in order to complete the shipment of products and materials to customers and receive timely payment for orders.

Jundiaí, São Paulo, Brazil

* Assisting in maximising sales through cost effective stock management and advising retail customers on best products to suit their needs.* Negotiating terms of payment with suppliers to achieve business goals (documentary collection vs advanced payment with order).* Confirming that appropriate changes were made to resolve customers' problems.* Informing.

Diploma Of Education, Professional Diploma In Supply Chain Management

Practical operational and managerial requirements to improve supply chain performance.

Bachelor Of Business Administration (B.B.A.), Logistics, Materials, And Supply Chain Management

Diploma, Purchasing Management & Negotiation