Highly motivated and organized work-study student with a diverse background in both IT support and veterans' services. Gained valuable experience assisting staff within the IT department at the Tucson VA Hospital Campus. Later transitioned to a closer location (for convenience and academic focus) to provide direct support to veterans at the Vet Center. Skilled in learning new systems, adapting to different environments, and prioritizing tasks effectively.Key Skills:+ IT Department: (Technical Support, Data Entry, Hardware/Software Assistance).+ Veterans Services: (Client Support, Resource Navigation, Appointment Scheduling).+ Adaptability: Thrives in fast-paced environments and readily learns new procedures.+ Organization: Skilled in prioritizing tasks and managing time efficiently.+ Communication: Effectively communicates with staff, veterans, and other stakeholders.

Highly motivated and results-oriented graduate with a Bachelor of Science in Cyber Operations (Engineering Emphasis) from the University of Arizona. Possesses a strong foundation in cybersecurity principles and a technical proficiency gained through a rigorous program focused on the engineering aspects of offensive and defensive cyber operations.Key Skills:+ Cybersecurity Fundamentals: Deep understanding of network security, system vulnerabilities, intrusion detection and prevention, and ethical hacking methodologies.+ Engineering Expertise: Skilled in applying engineering principles to analyze, design, and implement technical solutions for cyber defense and offense.+ Code Scripting: Proficient in scripting languages commonly used in cyber operations tasks (Python, Bash, and other higher level languages).+ Cyber Warfare Concepts: Possesses a strong grasp of cyberwarfare strategies and tactics.+ Goal Focused: Maintained a competitive GPA of 3.00 throughout the program.

Recently completed a Cybersecurity Externship with the Greater Phoenix Chamber Foundation. This immersive program provided valuable exposure to the Arizona cybersecurity landscape, industry trends, and career pathways.Key Skills:+ Cybersecurity Fundamentals: Gained foundational knowledge in cybersecurity concepts, threats, and mitigation strategies.+ Technical

Proven track record as a Geek Squad Counter-Threat Agent, providing comprehensive technical support and data security solutions to a broad clientele. Adept at diagnosing and resolving complex computer hardware, software, and network issues. Possesses exceptional customer service skills, ensuring client satisfaction through clear communication and effective troubleshooting.Key Skills:+ Technical Expertise: Deep understanding of computer systems, operating systems (Windows, Mac, Linux), software applications, and network security principles.+ Data Security Awareness: Skilled in identifying and mitigating potential security threats such as malware, viruses, and phishing attacks.+ Troubleshooting and Diagnostics: Mastered the ability to efficiently diagnose and resolve a wide range of technical issues, ensuring optimal system performance.+ Customer Service Champion: Provided exceptional customer service, building trust and rapport while resolving client concerns in a timely and courteous manner.+ Communication

Friendly and dynamic English as a Second Language (ESL) teacher with extensive experience (4 years) engaging students of all ages in Chengdu, China. Successfully delivered engaging and effective lessons to a broad range of students, from preschoolers (age 5) to university students (age 18-22).Key Skills:+ Curriculum Development and Delivery: Created and delivered interactive lesson plans that catered to diverse age groups, learning styles, and proficiency levels.+ Engaging Instruction: Emphasized a fun and enjoyable learning environment that fostered student participation and language acquisition.+ Positive Feedback: Consistently received high praise from students, parents, colleagues, and headmasters for innovative and effective teaching methods.+ Adaptability: Successfully adjusted teaching styles and content to meet the specific needs of each student group.+ Cross-Cultural Communication: Proficient in basic Mandarin Chinese, honed through real-life interactions in restaurants, shops, and social settings.Additional Highlights:+ High demand across various schools in Chengdu due to positive reputation for engaging teaching methods.+ Provided English tour guide services, leveraging strong communication skills and cultural understanding.

Customer-Centric Seller Support Associate with Expertise in Amazon Marketplace. Results-oriented Seller Support Associate with experience empowering third-party sellers on the Amazon marketplace. Adept at providing exceptional customer service, troubleshooting complex issues, and ensuring a positive seller experience. Proven ability to navigate Amazon policies and procedures to effectively resolve inquiries and drive seller success.Key Skills:+ Seller Support: Extensive experience assisting sellers with account management, product listings, order fulfillment, and marketplace policies.+ Problem-Solving: Skilled at troubleshooting technical issues, identifying root causes, and implementing effective solutions.+ Communication: Excellent written and verbal communication skills, fostering positive relationships with sellers and effectively conveying complex information.+ Process Improvement: Proactive in identifying areas for improvement and suggesting process enhancements to optimize seller support.+ Meeting Targets: Consistently exceeded performance metrics for case resolution and customer satisfaction.+ Customer-Centric Seller Support Associate with Expertise in Amazon Marketplace. + Results-oriented Seller Support Associate with experience empowering third-party sellers on the Amazon marketplace. + Adept at providing exceptional customer service, troubleshooting complex issues, and ensuring a positive seller experience. + Proven ability to navigate Amazon policies and procedures to effectively resolve inquiries and drive seller success.

Skilled and customer-focused Satellite Installation and Customer Service Specialist with experience working as a private contractor for Starband. Possess a strong understanding of satellite technology and a proven track record of delivering exceptional service.Key Skills:+ Satellite Installation: Expertise in installing and configuring Starband satellite receiving and transmitting dishes, ensuring optimal signal quality. + System Calibration: Proficient in calibrating satellite dish alignment for reliable service and clear reception.+ Network Integration: Adept at networking satellite systems to customer-supplied computer systems, enabling seamless access to Starband internet services.+ Customer Service: Provided exceptional customer service by explaining basic troubleshooting steps for common reception issues and outlining procedures for contacting Starband technical support.

Experienced Lead Technician with a strong background in air conditioning, electrical, and plumbing systems. Specializing in residential service and repair for AllClimate, a customer-focused company dedicated to exceptional service. Possesses a comprehensive understanding of Arizona's unique climate demands for efficient and reliable HVAC systems. Proven ability to diagnose and troubleshoot complex residential issues, ensuring timely solutions and customer satisfaction.Key Skills:+ Installation, maintenance, and repair of residential air conditioning, electrical, and plumbing systems+ Expert troubleshooting and problem-solving skills+ Excellent communication and customer service skills+ Ability to prioritize and manage a high workload efficiently+ Proficient in adhering to safety protocols and industry standards+ Experience working within a team environment and leading by exampleAdditional Information:+ Familiar with Arizona building codes and regulations+ Implemented (possibly the first) mobile client work base and printing capabilities.+ EPA Section 608; Type II, Type III+ Experienced Lead Technician with a strong background in air conditioning, electrical, and plumbing systems. + Specializing in residential service and repair for AllClimate, a customer-focused company dedicated to exceptional service. + Possesses a comprehensive understanding of Arizona's unique climate demands for efficient and reliable HVAC systems. + Proven ability to diagnose and troubleshoot complex residential issues, ensuring timely solutions and customer satisfaction.

U.S. Navy Training Specialist with extensive experience in developing and delivering impactful training programs. Possess a unique skillset encompassing Total Quality Leadership (TQL) and Management principles, shipboard mechanical systems, and supervisory development. Dedicated to empowering personnel through effective training and knowledge transfer.Key Skills:+ Training Development and Delivery: Successfully designed and facilitated training sessions for Navy personnel on diverse topics, including TQL/Management, shipboard mechanical systems, and supervisory skills.+ Leadership Development: Equipped prospective supervisors with the necessary skills and knowledge to effectively lead and motivate their teams.+ Technical Expertise: Possess a strong understanding of shipboard mechanical systems, ensuring training content is relevant and practical.+ Communication and Engagement: Skilled in delivering clear and engaging training sessions, fostering active participation and knowledge retention.+ Program Management: Proven ability to manage training programs from development to implementation, ensuring optimal outcomes.Additional Information:+ TQL principles covered in training, included reducing waste (financial and time management).+ Shipboard mechanical systems subjects included air-conditioning, refrigeration (restaurant and commercial) systems, hydraulic systems, water distilling and distribution.

Maintained, repaired, and supervised personnel regarding shipboard systems (HVAC/R, propulsion plant operation, mechanics, and valve upkeep). Managed associated mechanical data records.Key Skills:+ Maintenance & Repair: Extensive experience troubleshooting, repairing, and maintaining ship propulsion machinery, auxiliary equipment, and outside machinery (pumps, valves, heat exchangers).HVAC/R Expertise: Expert in operating, maintaining, and repairing shipboard air conditioning and refrigeration systems of all sizes, including large York 250 Ton Chilled Water systems.Leadership & Supervision: Proven ability to lead and supervise teams in fast-paced environments, ensuring task completion and adherence to safety protocols.Technical Proficiency: Strong understanding of mechanical principles, electrical systems, and technical data packages.Data Management: Proficient in data entry and maintenance procedures, demonstrated by managing the ship's mechanical Tickler file.Military Training: Completed Navy schools with high honors, receiving specialized training in shipboard refrigeration systems.Deployments:USS Sacramento (AOE-1):+ Ensured smooth operation by monitoring propulsion plant gauges, maintaining ship speed, in accordance with bridge orders.+ Operated 100,000 GPD water distillation plant and distribution system, verified with guages and salinity chemical tests.+ Ensured optimal performance of low and high-pressure compressed air systems.+ Valve Repair Shop Supervisor.+ Managed accurate mechanical Tickler data.USS McKee (AS-41):+ Shipboard HVAC/R Supervisor.+ Spearheaded peak operational readiness for all chilled water and refrigeration systems.Operation Desert Storm:Provided critical ship support by fulfilling supply requests for other vessels.Designed, manufactured, and maintained custom delivery system for transfer essential services to vessels being repaired:+ Distilled water+ High-pressure steam+ Compressed air

Achievement-driven U.S. Army Motor Transport Operator with a proven ability to deliver logistical support across diverse environments. Proficient in Operating and Maintaining a variety of military vehicles, ensuring the efficient transport of personnel, supplies, and equipment.Key Skills:+ Logistics and Transportation: Extensive experience in planning, coordinating, and executing the movement of personnel, supplies, and equipment to support various military operations.+ Heavy Equipment Transportation: Skilled in operating and transporting heavy machinery, ensuring safe and efficient delivery to designated locations.+ Inventory Management: Proficient in managing and maintaining accurate inventory records of critical supplies and equipment.+ Aviation Support: Experienced in transporting aircraft weapon systems and supporting aviation unit needs.+ Clerical Expertise: Demonstrated strong administrative skills through clerical duties and leadership as a ration card (anti-blackmarked activities) supervisor, conducting investigations and preventing fraud.+ Adaptability: Thrived in diverse duty stations and readily adjusted to different logistical requirements.+ Diverse range of vehicles (utility vehicles, to 20 Ton heavy haulers.)Deployments:15th Supply & Transportation (Fort Hood, TX):+ Supported aviation units with parts, supplies, bulk rations, and aircraft weapon system deliveries.+ Selected for providing transportation needs for divisional commander.+ Special assignment: VIP escort (Driver) for high ranking divisional chaplain.802nd Engineering Battalion (Camp Humphreys, South Korea):+ Provided logistical support for construction projects, airfield operations, and munitions deliveries.864th Engineering Battalion (Fort Lewis, WA):+ Managed motor pool operations, transported heavy equipment, operated construction equipment (as needed).