• Evaluate conversations with AI chatbots for accuracy, comparing models and training them to be more helpful, honest, and harmless• Creatively engineer conversation prompts to generate adversarial/harmful content, flagging and escalating content policy violations as needed• Edit and rewrite model responses to adhere to the end-client’s style guides and formatting requirements

• Proofread and copy edit blogs, graphics, and web copy for proper formatting, grammar, punctuation, SEO, and adherence to each company’s style guide and publication requirements• Produce written and creative materials (summaries, announcements, etc.) related to projects as assigned• Projects include websites/blogs in the luxury real estate space, 3 published graphic novels, and marketing communication email newsletters

• Resolved 150+ support tickets daily, covering issues with account management, technical troubleshooting, and refunds/payment errors• Proactively utilized in-house resources in ZenDesk, Recurly, and PayPal to expedite response times to complex customer service inquiries

• Created posters, brochures, websites, and other featured graphics, as well as practical effects, for display on film• Decorated film sets according to production designer’s specifications, maintaining continuity of props and other physical items in between takes and restoring filming locations to original condition after extensive rearrangement

• Edited and formatted 6000+ press releases for grammar, punctuation, and compliance with highly-regulated newswire standards and modern SEO requirements, maintaining an error-free rate of over 99.75%• Worked with a team of editors to manage a busy work queue, adjusting competing deadlines as necessary to meet extremely tight turnaround times • Provided extensive customer service with clients via phone and email discussing editorial notes, account management, and product offerings

• Maintained library of visual effects assets in FileMaker Pro for multiple international production offices• Managed office expansion, purchase orders, and technical inventory, as well as basic IT concerns, as the company scaled from 5 to 30+ freelance visual effects artists

• Read and condensed screenplays, novels, and articles into concise two-page summaries and analyses advising on story structure and producibility for a team of busy entertainment executives

• Actively participated in the creative development, design, and user testing of board games and digital games• Managed play testing sessions for the public in locations throughout the Upper Valley• Handled photo editing, deliveries, grant proposal editing, record keeping, and administrative office work