Rob Cochran Email & Phone Number

United States

United States

United States

Configuring educational software to customer needs. Testing user accounts and resolving any user connectivity issues. Collaborating with internal Technical Onboarding team to enhance and streamline processes. Maintain client support ticket workload. Meeting with clients via Zoom and communicating over email directly to troubleshoot and resolve software and program issues.

Fortify platform security, implementing highly effective measures to individually resolve 20+ high value cases per week. Strategically engage with users (customers and service providers), achieving a 90% success rate on disputes related to services, safety concerns, threats, business licensing, and violations of local regulations. Execute decisive actions on user accounts post-dispute, resulting in significant decrease in repeat threats and ensuring the protection of the Thumbtack platform. Maintain an outstanding scorecard and metrics, consistently surpassing performance expectations, while adhering to safety and security protocols. Enhance operational efficiency by implementing streamlined safety and security protocols, contributing to a more resilient and responsive Trust and Safety infrastructure. Collaborate with cross-functional teams to develop and enforce policies that further enhance the safety and security of the platform. Proactively identify areas for improvement in safety measures, conducting regular assessments and QA’s to stay ahead of emerging threats and maintain the platform’s 99.7% success rate. Drive continuous improvement in safety and security processes, ensuring their alignment with industry best practices.

Orlando, Florida, United States

Account management working with existing and new customers to meet their needs and generate sales.

Tijuana, Baja California, Mexico

Denver, Colorado, United States

Denver, Colorado, United States