Responsibilities include:- Serve as the primary contact for key stakeholders, managing expectations and gathering feedback.- Communicate the product vision and progress to both technical and non-technical audiences.- Define and refine requirements, aligning them with the product vision and business goals.- Prioritise product features, scope, and release planning.- Oversee business analysis and development processes.- Accept or reject work results during development.-… Show more Responsibilities include:- Serve as the primary contact for key stakeholders, managing expectations and gathering feedback.- Communicate the product vision and progress to both technical and non-technical audiences.- Define and refine requirements, aligning them with the product vision and business goals.- Prioritise product features, scope, and release planning.- Oversee business analysis and development processes.- Accept or reject work results during development.- Participate in Agile process (Sprint Planning, Daily Standups, Sprint Review, and Sprint Retrospective).- Manage development team expectations, timelines, and deliverables.- Recruitment of team members including advertising, shortlisting and interviewing- Collaborate with infrastructure analysts/CTO on technical design and application management.- Provide clarifications and make timely decisions to keep development on track.- Review requirements and test cases to ensure alignment with the product vision.- Ensure requirements are well-defined, with clear acceptance criteria, ready for development.- Ensure a high-quality solution is designed, developed, and delivered.- Break down large features into manageable tasks.- Verify delivered features meet acceptance criteria and business objectives.- Plan releases and set realistic timelines for delivering increments.- Prioritise features for specific releases or iterations.- Identify and manage risks, including potential delays, scope changes, and technical challenges.- Address issues proactively to prevent development disruptions.- Manage team members, including business analysts, developers, and test analysts.- Adapt to changing requirements and market conditions to maximize product value.- Provide product demonstrations to potential clients and investors.- Stay informed about market trends, competitor products, and industry best practices.- Advocate for the end-user, ensuring the product meets their needs and expectations. Show less

Responsibilities in this role include:• Engage with senior internal stakeholders, including executives to understand their strategic objectives and challenges.• Assist with coordinating the business analysis and development processes.• Work closely with senior management to align business analysis efforts with overall strategic goals.• Engage with client stakeholders and facilitate workshops to gather master data and technical information.• Engage with client and external… Show more Responsibilities in this role include:• Engage with senior internal stakeholders, including executives to understand their strategic objectives and challenges.• Assist with coordinating the business analysis and development processes.• Work closely with senior management to align business analysis efforts with overall strategic goals.• Engage with client stakeholders and facilitate workshops to gather master data and technical information.• Engage with client and external vendors to gather and document integration technical requirements.• Lead the development of business and functional requirements, software requirement specifications (SRS), statements of work, user stories, use cases, test scenarios and benefits management collateral.• Participate in solution design discussions, collaborating with technical teams to ensure alignment with business needs.• Evaluate proposed solutions, providing input on feasibility, risks, and impact analysis.• Assess and assist with mitigating and managing risks associated with projects and business processes.• Identify changes to scope, document the change requests including impacts to the project and present them to the project stakeholders for consideration and approval• Mentor less experienced team members, helping them develop their skills and knowledge. Show less

Key responsibilities include:• Leading the capture and development of business requirements as well as solution requirements in the form of User Stories with Acceptance Criteria• Collaborating with staff and contractors in the context of JNCTech’s product development projects using an Agile program to produce clear, unambiguous and testable requirements.• Development and analysis of process diagrams in accordance with Business Process Management Notation (BPMN)•… Show more Key responsibilities include:• Leading the capture and development of business requirements as well as solution requirements in the form of User Stories with Acceptance Criteria• Collaborating with staff and contractors in the context of JNCTech’s product development projects using an Agile program to produce clear, unambiguous and testable requirements.• Development and analysis of process diagrams in accordance with Business Process Management Notation (BPMN)• Providing business process analysis support to projects through Business Impact Assessments• Provide expert business analyst advice and input to the development of project artefacts including but not limited to business case development, business and functional requirements, software requirement specifications (SRS), statements of work, user stories, use cases, test scenarios and benefits management collateral• Represent the department and manage consultations with a diverse set of stakeholders representing JNCTech• Assisting in the development of project controls across all products• Contribute to the delivery of projects by effectively participating in project planning sessions, team meetings and lead facilitation of stakeholder workshops• Undertake market research and early market engagement activities, identifying strengths, opportunities and innovation in the market, to inform solution options and potential procurement strategies. Show less

Supporting the founder in a start-up personal development business to develop and create an incredible learning and community experience for her clients. Key responsibilities of this role include:- Moving existing community from Facebook to Mighty Networks- Design, implementation, and support of the learning and community environment on Mighty Networks- Business planning and goal setting

Leading the development and implementation of applications, providing day-to-day support services and taking on application administration responsibilities of a number of the corporate information systems including the following tasks:Analysing and resolving problems and providing assistance to support the day-to-day system requirements of business areas using corporate information systemsDeveloping and maintaining the relationship with the Business System Owners, Application… Show more Leading the development and implementation of applications, providing day-to-day support services and taking on application administration responsibilities of a number of the corporate information systems including the following tasks:Analysing and resolving problems and providing assistance to support the day-to-day system requirements of business areas using corporate information systemsDeveloping and maintaining the relationship with the Business System Owners, Application Administrators and System UsersMeeting with clients at regular forums to discuss proposed enhancements to corporate information systemsLiaising with other Information Technology Services staff to ensure that corporate information systems are user friendly, readily accessible and effectively maintained. Consulting with business areas of the University to identify system needs and prepare requirements specification documentation.Determining system design changes and implement these changes in consultation with functional and technical staff.Liaising and negotiating with external vendors regarding matters related to the development, support and maintenance of the vendor’s software application.Performing complex developments on corporate information systems, as well as implement, support and make modifications to these systems.Performing data conversion activities, assist in the creation and maintenance of queries and stored procedures and analysis of data.Developing policies, procedures, standards, statistics and documentation in relation to the University's corporate information systems. Execute all responsibilities in accordance with existing policy and procedures.Acting as team leader for specific corporate information systems development projects, as directed by the Manager.Developing technical documentation, including the preparation and maintenance of manuals, and provide training, advice, assistance and instruction to clients in the use of the systems. Show less

Leading a team of application administrators supporting over 100 applications for all business areas of the organisation. Key responsibilities of this role include:- Demand, incident, and project management- Capacity planning, scheduling and management of system maintenance and upgrades- Business relationship management- Writing and presenting reports and business cases- Development and enforcement of policies and procedures

Key responsibilities in the role included:- Providing technical support for Open Text Content Server in a complex mission critical environment- Managing, supporting, and resolving complex software, vendor and proprietary technical issues- Monitoring applications, document and analyze problems, and publish maintenance schedules- Identifying and resolving medium to highly complex production problems for support of applications- Identifying proactive solutions for recurring… Show more Key responsibilities in the role included:- Providing technical support for Open Text Content Server in a complex mission critical environment- Managing, supporting, and resolving complex software, vendor and proprietary technical issues- Monitoring applications, document and analyze problems, and publish maintenance schedules- Identifying and resolving medium to highly complex production problems for support of applications- Identifying proactive solutions for recurring technology occurrences to benefit the business- Maintaining system documentation- Maintaining and provide infrastructure improvements to existing database applications- Provide support and training to end-users- Maintain current knowledge of relevant technologies as assigned- Maintain SLA, system availability, capacity management and performance KPI- Collaborate and interact with various stakeholders including the ICT team- Work closely with application development teams and vendors to tune and troubleshoot applications- Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments- Participate in efforts to develop and implement processes for application and system monitoring- Participate in efforts to implement application updates to include upgrades, patches and new releases- Undertake integration between various systems using available API's and web services- Develop and maintain the reporting and dashboard infrastructure for the organization- Develop work plans and track/report status of assigned projects/tasks- Responsible for problem management activities such as issue resolution and root cause analysis Show less

Maintaining a stable environment globally for the organisations applications including: - Developing, adhering to and enforcing change control procedures - Administering software such as Primavera as well as in-house developed applications - Managing SQL databases for project specific and global applications - Working on Windows Server 2003 – 2012R2 - Developing application performance dashboards

Providing functional and technical end user support for the organisations application set including: - Citrix application and permission management - Developing web dashboards for call and SLA monitoring based on the call management system - Local installations on Windows XP & 7 for MS Access based and off the shelf applications - Active Directory group and distribution list design - Liaising with customers regarding best practices in resolving issues they are… Show more Providing functional and technical end user support for the organisations application set including: - Citrix application and permission management - Developing web dashboards for call and SLA monitoring based on the call management system - Local installations on Windows XP & 7 for MS Access based and off the shelf applications - Active Directory group and distribution list design - Liaising with customers regarding best practices in resolving issues they are experiencing Show less

Providing desktop support to staff globally including: - Multi domain Active Directory account and group administration including MS exchange - Supporting Windows XP & 7 as well as the full Microsoft suite including Project and Access - Telephony and voicemail box setup and support - Desktop and Laptop rebuilding and deployment - User account setup in SAP and active directory - Phone and in-person technical support - Ensuring high customer satisfaction -… Show more Providing desktop support to staff globally including: - Multi domain Active Directory account and group administration including MS exchange - Supporting Windows XP & 7 as well as the full Microsoft suite including Project and Access - Telephony and voicemail box setup and support - Desktop and Laptop rebuilding and deployment - User account setup in SAP and active directory - Phone and in-person technical support - Ensuring high customer satisfaction - Negotiation of job solutions and deadlines to fulfil the customers expectations Show less

- Identify business requirements - Produce deliverable documentation - Liaise with client and university supervisor - Design PHP enabled custom content management system - Design, model and program website front end

- Designing, printing and distributing point of sale items to 40 stores throughout Queensland on a weekly basis - Manage and distribute store stationary to 40 stores throughout Queensland - Liaise with clients and other stakeholders to design point of sale to meet their specific needs

- Processing customer orders - Processing payments (Cash, cheque and EFTPOS) - Handling customer complaints and requests- Supervising 15 – 30 staff