Rocio Cortez Email and Phone Number

• Lead the operations of 4 public applications with business and technology stakeholders.• Collaborate with cross-functional teams to determine annual goals and drive progress throughout the year.• Create vendor scorecards, ensuring adherence to service level agreements and supplier risk.• Develop and execute a project plan to streamline manual processes, significantly reducing time spent on manual tasks.• Build dashboards to present monthly project statuses with senior leadership.• Test application bugs and enhancements in UAT in preparation for Production releases.

• Manage the IT Review Committee to assess new vendors and determine their alignment with enterprise infrastructure, risk compliance, and business opportunity. • Streamlined the IT sourcing process by creating standardized vendor evaluation criteria, resulting in a 30% reduction in time spent on vendor selection.• Develop a Software Asset Management system, reducing non-compliant licenses.• Facilitated vendor renewals for 50 vendors; such as Google, ServiceNow, and RingCentral, resulting in a strong renewal rate and a cost savings of $350 thousand.• Built dashboards with Microsoft Power BI to monitor vendor maintenance and identify opportunities for cost reduction and risk compliance of 150 technology vendors.• Improve vendor and stakeholder relationships by hosting quarterly meetings with senior leadership to present cost saving strategies, PNA results, and forecast demand.• Renegotiated vendor net payment terms in response to the COVID-19 pandemic to alleviate short-term costs.• Facilitate the client onboarding process and act as POC for new clients to ensure a successful Production Go-Live.

• Supported directors, faculty, and students with technical-related needs.• Negotiated IT Sourcing contracts that resulted in savings.• Procure and coordinate delivery of software and hardware.• Oversaw the inventory management process for facility assets valued over $5 million in SAP, ensuring accuracy and minimizing discrepancies.• Consult the annual budget and strategies to reduce Technology costs.• Manage vendor relationships to establish supplier performance and opportunities for improvement.