- Designed a new BPAY payment solution for NAB and White Label partners- Designed a mobile app and web responsive website shell to be used by White Label partners for Internet Banking- Contributed and adhered to NABs Design System

I worked with clients to provide CX, UX and UI services.Clients included:Ipsen AustraliaAssisted in a Research project to understand staff and patient pain points with the existing process.Queensland University of TechnologyProduced responsive high fidelity designs to refresh the QUT website.Not For Profit LawWorked in a fast paced team to produce responsive website designs to match an updated brand and design system.Department of Employment, Small Business and TrainingImproved the user experience and user interface for small business owners to manage their licence and regulatory information.National Australia Bank (NAB)Re designed the HICAPs experience for bankers by reviewing UX designs against NABs design system and produced responsive UI designs.

- Improved and created prototypes of the information architecture of the SA Water website by running card sorting activities, utilising google analytic statistics and testing with internal stakeholders and external customers.- Re-designed the works and faults map to improve usability and enable more faults to be reported online.- Improve how customers find self service options on the SA Water website by refreshing the contact us page.- Produce interactive prototypes for both desktop and mobile utilising UX and UI design techniques to improve the SA Water website and mySAWater portal, ensuring it was on brand and followed the SA Water communications blueprint.

Rotation 1 - IT Customer Engagement & Planning- Junior Business Analyst experience, as well as processing mapping (using BMPN 2.0)- Writing project briefs and exposure to business planning- Development of prototypes and marketing materials within corporate branding restrictions using Adobe Creative Suite (banners, flyers, emails, videos and webpages)- Creating unique designs for internal customersRotation 2 - IT Security- Exposure and moderate understanding of IT security systems and IT strategies - Performing security assessments of new IT systems- Reviewing and alerting staff of suspicious emailsRotation 3 - Digital Transformation- Maintenance & upgrades of the SA Water website, utilising CRM software, Microsoft Dynamics and Google Analytics- User acceptance testing of mySAWater- Experience utilising UX and UI Design- Exposure to working in an agile environment with effective prioritisation of tasks

• Assisting customers with goods, customer service, POS register trained, cash handling,dispatching post, pallet strapping & wrapping.

• Team collaboration• Researching and producing detailed documentation• Creation of templates used on multimedia platforms including desktops, laptops and mobile devices• Researching and implementing a proof of concept to embed video learnings in accessible and engaging ways

• Receiving, checking & marking stock.• Customer Service, dispatch and debit transactions.