Robert Palmer's Location
Dallas-Fort Worth Metroplex, United States, United States
Robert Palmer's Contact Details
Robert Palmer work email
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Robert Palmer phone numbers
About Robert Palmer
Dynamic and dedicated IT leader with a proven record of success enhancing operations and ensuring optimal levels of productivity through strategic management of hardware, software, and network resources. Broad-based technical background encompassing well-honed knowledge of enterprise-level communication systems, excellent understanding of application development, and diverse application support proficiencies. Experienced leader and collaborator, able to propel achievement of organizational objectives and coordinate with senior leaders at each stage.Specialties: AREAS OF EXPERTISE:• Infrastructure Implementation & Support• Full Life Cycle Project Management• Backup & Disaster Recovery Strategies• Client Relationship Management • Technical & Business Solutions Development• Troubleshooting & Problem Resolution• Application Deployment & Support• End User Training & Helpdesk Operations
Robert Palmer Work Experience Details
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Infrastructure Team LeadReliable Parts Ltd. Aug 2018 - PresentPlano, Texas, UsI lead a team of technical support staff including Help Desk, System Administrators, Network Engineers and Project Managers. We are responsible for supporting critical infrastructure as well as providing solutions to technical challenges. In this key position I also manage external IT vendors and have direct contact with our internal department leaders and Executives. Evaluate vendor capabilities to provide solutions for the most complex requirements and recommend vendor tools/tactics and presents to management as appropriate. Review, contribute and comment on, complex planning initiatives. Produce quality documentation to support the planning and implementation efforts of key projects. Provide leadership and work guidance to less experienced personnel. -
Infrastructure ManagerCottonwood Financial Jan 2018 - Aug 2018In this fast-paced, hands-on leadership position I reported to the Chief Information Officer and was responsible for infrastructure systems and network implementation oversight. I managed a team of technical support staff including Help Desk, System Administrators and DBA’s. We were responsible for supporting critical infrastructure as well as providing solutions to technical challenges. In this key position I also managed external IT vendors and had direct contact with our internal department leaders and Executives.Key Achievements: Managed and delivered on time with minimal disruption the upgrade from Microsoft Exchange 2010 to Exchange 2016. Managed and delivered a new Endpoint protection package to over 1000 endpoints company wide. Managed, along with our Real Estate team, the relocation and buildout of 100 employees within the Corporate office. This included new wiring and physical relocation of computers as well as associated network changes to accommodate new VLans and switching requirements. Instrumental in bringing in multiple tools to improve workflow and monitoring. (Solarwinds, AD Manager, Nessus) Developed and implemented plan to improve Conference rooms utilizing ceiling mounted projectors and wireless HDMI to eliminate the need for table top wiring. Developed and implemented policies and procedures to ensure end-user satisfaction. Evaluate vendor capabilities to provide solutions for the most complex requirements and recommend vendor tools/tactics and presents to management as appropriate. Review, contribute and comment on, complex planning initiatives. Produce quality documentation to support the planning and implementation efforts of key projects. Provide leadership and work guidance to less experienced personnel. Review and consultants on junior engineers work for quality and adherence to company and team standards. This includes performance/salary reviews as well as hiring, discipline and terminations.
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Lead Enterprise Monitoring EngineerGm Financial Sep 2016 - Aug 2017Fort Worth, Texas, UsAssist in the day-to-day tasks critical to the team's success and provide guidance and support for the Global Monitoring Engineers. As the Lead Engineer I play a key role in new projects, design, and implementation of monitoring tools and technologies consistent with company and team policies and procedures. I also ensure that Company and group procedures are followed and documentation is up to date and correct. -
Splunk EngineerThe Mcintyre Group Jul 2016 - Sep 2016
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Senior System AdministratorIbm Apr 2015 - Jun 2016Armonk, New York, Ny, UsI support high availability production systems and assist in technical engineering programs to implement and maintain operations support tools and Disaster Recovery planning -
Substitute TeacherMansfield Isd Dec 2014 - Jun 2016Mansfield, Texas, UsSubstitute Teacher – Special Education Aide Success Program (full time)Help special education teacher provide for physical and instructional needs of students withdisabilities in special education setting. Assist in implementation of classroom programs,including self-help, behavior management, and instruction programs. -
Application Support Engineer IiiSantander Consumer Usa Inc. Feb 2012 - Feb 2014Dallas, Tx, UsResponsible for assisting in the support of custom applications, implementing packaged applications, monitoring critical logs, and working directly with users to troubleshoot and support incidents regarding custom applications and systems issues. Follow-up with users and support staff as needed on requests and problem tickets. Reporting and follow-up for service management, including incident management, problem management, and release management. Liaison among users, technical support and development teams. Work directly with the technical and development teams to resolve issues. On-call production support and maintenance required for support of all applications. -
Lead Applications Support EngineerBelo Apr 2010 - Feb 2012Dallas, Tx, UsIn this position, I manage a team of specialists in the design, configuration, implementation, troubleshooting, analysis, and maintenance of critical applications, such as Citrix, SharePoint, and other Windows based applications. This includes working with both physical and virtual (VM-Ware) datacenter servers, collaborating with business and IT to deliver solutions, and working independently to preserve, monitor, and maintain applications across the enterprise. -
Senior Systems AdministratorArgus Software Aug 2007 - Nov 2009Houston, Tx, UsResponsible for assisting in the support of custom applications, implementing packaged applications, monitoring critical logs, and working directly with users to troubleshoot and support incidents regarding custom applications and systems issues. Follow-up with users and support staff as needed on requests and problem tickets. Reporting and follow-up for service management, including incident management, problem management, and release management. Liaison among users, technical support and development teams. Work directly with the technical and development teams to resolve issues. On-call production support and maintenance required for support of all applications. -
Senior Systems AdministratorArgus Software (Formerly Treesoft) 2007 - Nov 2009Responsible for assisting in the support of custom applications, implementing packaged applications, monitoring critical logs, and working directly with users to troubleshoot and support incidents regarding custom applications and systems issues. Follow-up with users and support staff as needed on requests and problem tickets. Reporting and follow-up for service management, including incident management, problem management, and release management. Liaison among users, technical support and development teams. Work directly with the technical and development teams to resolve issues. On-call production support and maintenance required for support of all applications.
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Senior Systems AnalystGigabeam Jan 2006 - Aug 2007Coordinate with senior and executive management to design, support, and optimize systems infrastructures—to include WinTel servers, ERP applications, email / Blackberry, and networking systems—for this startup high-tech manufacturing company with 50 employees. Gather and analyze business and operation needs to define user / system requirements and ensure alignment of technical resources with operational objectives. Cultivate and maintain vendor relationships for wireless services and hardware. Select, test, implement, and configure integrated network, hardware, and software solutions; develop detailed project plans to prioritize projects and ensure timely completion of deliverables.
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Senior Emerging Image SpecialistVectorsgi, Metavante Image Solutions Jun 2000 - Jan 2006Propelled project life cycles for this financial transaction processing solution provider, analyzing and troubleshooting business / technical needs and providing remote and onsite user training, implementation, and support. Collaborated with key stakeholders to gather and compose functional specifications, playing a key role in feasibility studies through accurate estimates of time and effort requirements for product enhancements; assisted technical teams in design of software modules. Designed and implemented test procedures to ensure bug-free systems. Composed technical documentation for software products and reviewed accuracy of all documentation. Presented support and technical reports to senior and executive management teams. Directly supervised 4-member team.
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Systems AnalystFidelity Investments May 1993 - Oct 1999Boston, Ma, UsAdvanced by one of world’s largest providers of financial services to ensure that clients’ operational needs were met and that work was completed in a timely manner. Served as initial point of contact for escalated operational issues. Provided first and second level hardware and software engineering, support, server architecture and administration of 350 local and mobile users on combined Microsoft Windows 95/NT and Novell 4.11 network utilizing IP and IPX protocols.Ensured that operational services met clients’ needs and internal and external service level agreements.Provided phone support to 1500 geographically dispersed users for web server application related issues.Designed, installed and maintained web server farm for online library and created multiple web-based applications that increased user productivity and efficiency. Online library averages 15,000 hits per week from approximately 1000 unique users. -
Senior Lead Telecom Line TechnicianTascor Aug 1992 - May 1993Selected by provider of technical and administrative talent for IBM to lead six technicians to install and maintain telecommunications transport system, including CSUs, DSUs, multiplexors, repeaters, modems and controllers. Played key role in rollout of site-wide Rolm CBX installation for over 1000 users within 48-hour period. Installed, verified and scheduled availability of services and repairs in timely and efficient manner and handled any post installation problems, escalating to higher level of responsibility when necessary.
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Senior Lead Telecom TechnicianNorth American Resources Jan 1990 - Aug 1992Chosen by provider of technical employees and IT services to business customers in the Dallas Fort Worth Metroplex to lead crew of twelve in installation of voice and data hardware, including concentrators, expansion cards, transceivers, twisted pair cable, LAN cards and associated software. Installed and maintained electronic key systems, trunked radio systems, fiber optic cables and digital microwave hardware. Repaired two-way radios. Took over job to install paging and phone systems cabling for Kerrville VA Medical Center when company was on verge of going out of business, completing project and keeping five team members from losing jobs.
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Lance CorporalUnited States Marine Corps Aug 1988 - Mar 1992Washington, Dc, UsGround radio repairers install and repair radio equipment, including multichannel radio equipment, used by ground and aviation forces. MOS 2841s also perform troubleshooting on combinations of radio sets, terminals, and related devices to ensure reliable service to users. Typical duties include the repairing, aligning, and calibration of radio equipment and secure voice systems; requisitioning of components and parts; completion of repair requests and records; and the interconnection of equipment to provide special capabilities.
Robert Palmer Skills
Disaster Recovery
Data Center
Software Documentation
Vendor Management
Troubleshooting
Networking
Management
Vmware
Project Management
Enterprise Software
Hardware
Integration
Testing
Servers
Visio
Microsoft Sql Server
Active Directory
Software Development
Technical Support
Leadership
Enterprise Architecture
Sql
Windows
Quality Assurance
Citrix
Analysis
Virtualization
It Management
Computer Hardware
Product Management
Splunk
Infrastructure
It Operations
System Administration
Microsoft Exchange
Business Process Improvement
Office 365
Microsoft Azure
Hyper V
Migration Projects
Tegile
Nimble
Knowbe4
Team Leadership
Software Installation
It Service Management
Server Architecture
Wintel
High Availability
Customer Service
Robert Palmer Education Details
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Texas A&M UniversityGeneral -
Tarrant County College
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Granbury Hs
Frequently Asked Questions about Robert Palmer
What company does Robert Palmer work for?
Robert Palmer works for Reliable Parts Ltd.
What is Robert Palmer's role at the current company?
Robert Palmer's current role is Infrastructure Team Leader.
What is Robert Palmer's email address?
Robert Palmer's email address is ro****@****ial.com
What is Robert Palmer's direct phone number?
Robert Palmer's direct phone number is +197282*****
What schools did Robert Palmer attend?
Robert Palmer attended Texas A&m University, Tarrant County College, Granbury Hs.
What skills is Robert Palmer known for?
Robert Palmer has skills like Disaster Recovery, Data Center, Software Documentation, Vendor Management, Troubleshooting, Networking, Management, Vmware, Project Management, Enterprise Software, Hardware, Integration.
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