Rick Crow, Cspo, Pmp Email & Phone Number

Greater Atlanta Area

* Proposed and led the move to a new SaaS compliance and security portal to provide more flexibility for clients and quicker delivery of value by the development team. * Collaborated directly with clients and prospects to assess requirements, functionality, design, and UI/UX for a Payment Card Industry Data Security Standard (PCI DSS) compliance and security product, which provided a 20% increase in quality. * Advanced and implemented new pricing model to provide better competition in the market, as well as increase revenues by 15%. * Responsible for product roadmap that meshed with business priorities in order to prioritize features. Established a shared vision of the product through effective communication.* Ensured product backlog maintained, with features justified, prioritized and groomed. Also set sprint goals and managed bi-weekly development team sprints.* Worked with clients and the development team to define and extend the API interface to the SaaS portal, and provided 2nd tier support.* Co-championed the use of AHA! product management roadmapping software for a more complete concept-to-delivery view of products, which provided transparency required by senior management.

Greater Atlanta Area

* Spearheaded effort to use Agile/SCRUM with the SaaS product, which improved development team throughput and provided value 30% quicker to the client. * Instituted the use of Jira with the development team, resulting in better transparency across the organization and accountability for the developers. * Assured that projects remained on-schedule and worked with development team management to remediate risks to schedule and budget. * Provided project transparency to senior management through frequent communications, presentations, and reporting.

* Directed business analysis of full life cycle project for a large scale SaaS travel portal for American Automobile Association and Canadian Automobile Association. * Responsible for gathering requirements, managing project timelines and progress, and co-managing offshore development team in a matrix environment. * Worked directly with the client to elicit the system requirements and develop system specifications, including use cases, user stories, wireframes, and prototypes, in an agile Scrum environment.

* Responsible for managing the full life cycle development of SaaS loyalty products, from requirements gathering through delivery to the client. * Responsible for project management. Managed multiple concurrent projects, including project timelines and status. Primary client contact after the product was sold and ultimately responsible for insuring the successful system development and implementation. * Managed client relationship during requirement definition, development, and implementation phases. * Responsible for business analysis, including gathering requirements, screen designs, use cases and system specifications. * Matrix managed development, testing, and deployment. Decreased time to launch of client programs by 30% by creating and implementing launch processes and tracking systems. * Recognized formally by management multiple times for exceptional leadership abilities and accomplishing more with less available resources. Nominated as “Elite Performer”, an award given annually to the top performer in the company. * Initiated a process to streamline communications between IT Development, Marketing, and Finance to allow technology requests to be fulfilled more rapidly and in greater number with higher quality.

Bachelor Of Business Administration (B.B.A.)

Associate Of Arts (Aa)