Rob Crowell Email & Phone Number

Bremerton, Wa, Us

Burien, Wa, Us

Chandler, Arizona, Us

- Utilize Microsoft Azure and Intune for deployment/support of Dell laptop and desktop computers- Remote end-user support via RDP/MS Teams/FixMe.IT- Manage user account access via Active Directory and Azure- Deploy and support Xerox copiers- Envoy support- iOS/Android support using Intune- Create and maintain technology inventory for the Seattle office- SharePoint site collection administrator and end-user support- Document end-user issues and the respective solutions in FreshService ticketing system- Hardware support for Dell computers, including coordinating warranty repairs with vendors- Support Office 365, both installed applications and web version- Troubleshoot network connectivity and coordinate with network infrastructure team to resolve- Troubleshoot AWS virtual environments and coordinate with escalation teams as necessary- Troubleshoot VPN connection issues (Global Protect/Pulse/Cisco AnyConnect)- Configure and support wireless A/V systems for conference rooms- Support PolyCom VoIP systems

Rolling Meadows, Il, Us

-Provides advanced end-user technical troubleshooting for internal employees via ticket escalation and active transfers from tier I agents for users with no work-around or sensitive issues-Provides advanced support for virus remediation, system hardware, PC imaging, VoIP configuration-Provides level 2 end-user support for Cisco telephones, Outlook/Exchange, Windows 7/Windows 10, Active Directory accounts, remote/in-office networks, local/network printers/scanners, in-house developed applications, virtual PCs, and mobile devices-Identifies and documents potential company-wide issues and outages-Provides technical feedback for tier I agents on tickets escalated to tier II-Coordinates 3rd-party warranty repairs of end-user equipment with manufacturers and vendors

Glendale Heights, Illinois, Us

- Utilized ticketing software (SysAid, LANDesk) to document and respond to end user help requests, and maintain detailed notes throughout the service call - Escalated help tickets to system or network administrator when issue discovered with network configuration or hardware. Assisted administrator with diagnosis and repair - Diagnosed & repaired malfunctioning technology including, but not limited to Windows laptop and desktop computers, Mac OS X laptop and desktop computers, VoIP phones, Windows/Android/iOS cell phones, printers and fax machines, digital projectors, touchscreen monitors, SMART Boards, speakers, security cameras, scanners, and copiers - Remote software deployment via LANDesk and SCCM - System preparation and deployment - Provisioning/Imaging computers via MDT/SCCM, LANDesk, Apple Disk Utility - Asset tagging - Delivery of technology to end-user Lead technician duties - Organized and executed projects -Prioritized and directed workflow of 7 technicians and 1-4 interns - Trained end-users (teachers, students, technicians and administrators) in the use of all technology, both in medium/small groups and one-on one

Vernon Hills, Il, Us

Psychology

Computer Science