Ryan Cuddy Email & Phone Number

Bozeman, Mt, Us

St. George, Ut, Us

Santa Clara, California, Us

• Lead, mentored, and guided a team of two analysts, providing clear direction, support, and performance feedback to foster a collaborative and high-performance team culture.• Collaborated with cross-functional teams (Sales, Marketing, Onboarding, Success and Finance) to identify opportunities to streamline and improve sales processes, workflows, and data management procedures, analyzing system performance metrics and sales data to drive process enhancements.• Administered, maintained, and optimized sales systems and tools, including CRM, Outreach, Salesloft, Ringlead, Sales Navigator, Chorus, Lusha, Zoominfo, Aviso, Salesforce CPQ, and Advanced Approvals• Provided training and support to sales teams on the effective use of sales systems and tools, leading the adoption of new technologies.

San Jose, California, Us

• Developed, launched, and managed comprehensive Sales solutions, leveraging Salesforce standard and custom objects, flows , process builders, and validation rules to enhance sales efficiency and effectiveness.• Played a key role as the Sales representative for Skyhigh Networks during the acquisition and Salesforce.com merger, leading the identification of system requirements and overseeing the successful data migration process.• Created and provided crucial support for Quarterly Business Reviews, producing high-impact presentations in PowerPoint enriched with data-driven insights from Excel and Salesforce dashboards. These reports empowered executives to make informed decisions and drive the company's sales strategy.

• Conducted thorough analysis of system processes in Microsoft Dynamics and Salesforce.com, identifying areas for enhancement in user experience and automation. Recommended and implemented improvements that streamlined workflows and increased efficiency.• Played a vital role in supporting the sales organization during the CRM migration from Salesforce.com to MSFT Dynamics. Documented requirements, tested solutions, and provided comprehensive training to the sales team, ensuring a smooth transition and seamless adoption of the new system.• Developed and maintained a range of executive to rep level reports using DOMO Business Intelligence tool, Salesforce.com, and Microsoft Dynamics.

• Spearheaded the development and successful implementation of the Gainsight platform, incorporating automatic rules/CTAs (Call to Action), a low-touch customer model, and a customer 360 user experience. These enhancements resulted in improved customer engagement and satisfaction.• Designed and maintained highly informative executive dashboards for day-to-day operations and quarterly business reviews. These dashboards provided key insights into customer success metrics, enabling data-driven decision-making and fostering stronger client relationships.

• Assist and advise a case load of 20 clients by discussing client’s vocational goals and assisting in the application process, vocational issues, and achieving their goals.

• Assure the safety and therapeutic support of clients while completing accurate clinical records according to established policy and procedure

Greenwood Village, Co, Us

• Worked specifically with KRONOS to monitor and record over 70 employee's work hours• Documented work hours into Excel files and collaborated with payroll to ensure proper employee payment