Senior Key Account Manager Brazil
Current• Ensuring that the customer experience is world-class, offering personalized service in order to guarantee customer satisfaction and create a relationship of trust in relation to the brand, as well as the prospect and attraction of new potential customers.• Providing operational support to regional sales managers and account managers.• Identification of processes to increase customer profitability with improved operational execution.• Comparison of the performance of the company in… Show more • Ensuring that the customer experience is world-class, offering personalized service in order to guarantee customer satisfaction and create a relationship of trust in relation to the brand, as well as the prospect and attraction of new potential customers.• Providing operational support to regional sales managers and account managers.• Identification of processes to increase customer profitability with improved operational execution.• Comparison of the performance of the company in relation to the competition through analysis of customer scorecards and implementation of changes to guarantee the preference for the company.• Participation in International Congresses in order to check the company's performance - "Worldwide Corsair Sales Conference"• Ensuring that orders, shipments and deliveries are carried out based on delivery expectations, following company guidelines and meeting customer requirements.• Maintenance and updating of the company's product lists.• Maintenance of customer records and updating the database.• Validation of sales data analysis to guarantee stock levels.• Identification of opportunities for cost savings and implementation of operational efficiencies.• Auditing the customer's website and product offerings at the retail store in order to check stocks.• Organization and negotiation of the brand's participation in major events such as Brasil Game Show. Show less
