This role is an extension of my acquired QA role knowledge and my broad participation across teams and projects. It is an intersection of functions, ensuring that all teams work together efficiently and effectively to achieve the goals.I specialize in managing development cycles, creating reports, helping define and estimate goals, communicating with stakeholders, and updating the low-level roadmap. I am skilled in organizing information to facilitate delivery and communication across… Show more This role is an extension of my acquired QA role knowledge and my broad participation across teams and projects. It is an intersection of functions, ensuring that all teams work together efficiently and effectively to achieve the goals.I specialize in managing development cycles, creating reports, helping define and estimate goals, communicating with stakeholders, and updating the low-level roadmap. I am skilled in organizing information to facilitate delivery and communication across teams, and I contribute to planning and retrospective meetings with a big-picture perspective. Show less

As QA Manager in a fintech company from an early stage, I performed manual QA tests in all projects, in all four environments in different browsers and devices.I ensure products meet high standards of quality and reliability. My participation extends beyond UI/UX QA, as I'm responsible for creating scripts and performing tests related to cryptocurrencies and blockchain implementations. I work not only on improving existing products but also on new products and features built from scratch. I… Show more As QA Manager in a fintech company from an early stage, I performed manual QA tests in all projects, in all four environments in different browsers and devices.I ensure products meet high standards of quality and reliability. My participation extends beyond UI/UX QA, as I'm responsible for creating scripts and performing tests related to cryptocurrencies and blockchain implementations. I work not only on improving existing products but also on new products and features built from scratch. I oversee critical data migrations, ensuring all data was transferred securely and accurately.To achieve these goals, I perform a broad range of tasks and processes, including establishing test plans, double-checking specifications, and contributing to the acceptance criteria and edge case descriptions. I track the team's progress on developments from their board and stay on top of merged PRs. I elaborate a knowledge base with all the necessary scripts to perform regression and smoke tests for several products and their updates, along with a release database to identify conducted tests. I created projects on GitHub, Basecamp, and recently in Notion and Linear to manage bugs and their development processes. I use Insomnia to specify environment variables and API features and use BrowserStack to test several browsers. I manage company funds for production/mainnet tests and testnet funds to perform tests in test environments. I provide technical support when needed and requested with any product-related doubts that may arise. I support the product department, ensuring alignment between specifications, acceptance criteria, and design interventions.Additionally, I am the release manager of five repositories, performing deploys and managing timings in each environment. Show less

Based on the need and experience of managing thousands of support requests, I collected a significant amount of data used to develop a Management Tool that effectively compiles and aggregates all necessary information from stakeholders, providing efficient and sustained support.I accomplished the following:- Develop a support knowledge base and FAQs platform with HelpDocs and Intercom.- Establish a disputes and claims platform.- Manage the online store and improved the customer… Show more Based on the need and experience of managing thousands of support requests, I collected a significant amount of data used to develop a Management Tool that effectively compiles and aggregates all necessary information from stakeholders, providing efficient and sustained support.I accomplished the following:- Develop a support knowledge base and FAQs platform with HelpDocs and Intercom.- Establish a disputes and claims platform.- Manage the online store and improved the customer experience through Woocommerce.- Handle merchandise stock management.- Streamline the support system by automating processes and managing multiple inboxes using Freshdesk and Intercom to reply to and redirect inquiries efficiently. Show less

- Assemble and train a team to deliver exceptional service and maintain a high standard of quality and hygiene.- Develop and execute public relations strategies to increase brand awareness and attract customers.- Manage social and digital communications channels.- Collaborate with suppliers, vendors, and local businesses to source fresh, high-quality ingredients and promote engagement and sustainability.

- Oversee the invoicing process and manage the InvoiceXpress system.- Manage relationships with international suppliers and customers.- Handle stock management.- Head of customer support activities and actions.- Coordinate participation in various events.

- Represented Portugal in the Fed Cup in Group I of the Euro-African zone. Competed as a member of the national Portuguese tennis team on several occasions.- Achieved 1st place in the Portuguese Senior National Ranking for several years.- Won numerous international and national championships.